All good thank you

Stayed in April 2024

Staff were slow. Tends to be slow or forgetful.

Location was good and safe environment. Facilities were neat and tidy. Rooms were spacious. Airport pickup was amazing

Stayed in April 2024

This is the first time I had difficulty resting at night because my room faced the streets and the loud noises and music from nearby (maybe a nightclub), did not allow me to sleep after a 23 hour trip.

I like this hotel, it’s my go-to hotel in Kigali. The smiles on the receptionists make you feel welcome and comfort you. The prompt service and the nice foods are a plus!

Stayed in March 2024

Didn’t like the food :( sorry

Nic staff

Stayed in March 2024

Nothing

It’s very clean and quiet, well except for Friday nights. Friday nights are quite noisy.

Stayed in March 2024

The breakfast buffet was a bit poor, especially when you went to the buffet between 6-7 because not everything was ready.

The room was very spacious and clean, also the bathrooms were very nice. The staff was amazing !

Stayed in March 2024

Location, price, shuttle service. Breakfast was good

Stayed in February 2024

Like everything in Rwanda, the quality of objects (e.g. in the bathroom) is a little dodgy but it didn't really bother us because we didn't expect high-end products anyways. Our room was located towards the street and it was rather loud at night (music playing, people partying?). There were no bedside lamps and the ceiling lights were white/cold which didn't create a comfy atmosphere.

As a family with two little kids, we loved the fact that we had two double beds (one was probably 1,40 m and the other 1,60 m wide) in one room which is rare to find in Kigali in this price class. The airport pick-up service was on time, and top notch. The staff was really nice and helpful. The breakfast was great (don't expect a continental breakfast!). We particularly liked the location of the hotel because it is super authentic. You won't find any white people walking around on the streets as the quarter isn't one where expacts or diplomats live. We really liked that, and it was also save to walk around.

Stayed in February 2024

I was disappointed with the breakfast. Although it's nice to be able to have breakfast until 10 am, the food looked like it had been out the entire morning, so it was cold and dry. It would be better if some of the food were cooked to order, or prepared at more regular intervals. Laundry service is per-item, so is too expensive if you have a full washing load.

A good room, with air conditioning and a working shower. Everything that I needed for my stay.

Stayed in February 2024

The interior decor of the rooms could be improved. Curtains are stuck and not moving freely. Room feels cluttered

The staff are very warm and welcoming

Stayed in February 2024

The Hotel’s proximity to the airport is great. less than 5mins drive. very clean environment

Stayed in December 2023

Nothing

It was great

Stayed in November 2023

I like the hotel has a shuttle service from Hotel to the Airport. It's helpful. The diver was so nice and polite person.

Stayed in October 2023

Very cooperative and courteous staff. The hotel was economical as compared to other hotels in the area, therefore great value for money. The room and bathroom were very clean and the views from the balcony were refreshing. The hotel is located at a nice location, not far from the Kigali airport, and there are some good food and shopping options around that area. Wi-Fi worked great. The breakfast had a decent variety of choices and the restaurant staff was super friendly. I would definitely recommend it to someone looking for a place to stay in Kigali.

Stayed in October 2023

The room was not well cleaned when I checked in.

The airport reception and trip to the hotel and back to the airport was excellent. The room is nice and spacious but need to check on the wear out of the towels. Breakfast was good and balanced

Stayed in October 2023

Some Staff need a little more training in language especially English and customer care

Hotel is in a good location both from airport and business district 👌

Stayed in October 2023

Next time we go to the top floors. Trees barred our view on first floor

Good breakfast. Ideal location distance to remera town

Stayed in September 2023

The rooms are VERY tiny. I had to open my suitcase across the small table and chairs because there was no other space. Once I did that I could not sit down in the room or get out to the patio. Also, they have those fancy 'orthopedic beds' which have no padding or cushion. It feels like you are sleeping on a concrete block with sheets over it. I am vegan and gluten free and there was virtually nothing that I could eat at the breakfast buffet except a banana.

The staff were very friendly. I was greeted with a fresh champagne flute of juice on check in. It was pricier than other places I'd seen online but I stayed because it was the recommended hotel by the tour company.

Stayed in September 2023

On arrival the staff were super friendly and check in was quick. Customer service was excellent; you are offered a hand towel and glass of juice on arrival while you check in. The property is very clean and quiet.

Stayed in October 2023

Friendly staff

Stayed in August 2023

THERE WERE MANY ANTS ON THE BALCONY AND EVEN WITH THE MOSQUITO NET I GOT MANY BITES. HALF OF THE WINDOWS IN MY ROOM LOOKED OUT OVER AN INDOOR MEETING ROOM. THE PLANTS AND FURNISHINGS LOOKED DATED AND TIRED.

MY ROOM WAS LARGE WITH A COMFORTABLE BED. THE HOTEL HAS AIRPORT TRANSPORTATION. THEY SERVE GOOD LATTES. THE MEALS WERE GENEROUS SIZE AND OK. STAFF WAS FRIENDLY.

Stayed in August 2023

Noise at night from adjacent night club or Restaurant

Being picked from Airport was exceeded my expectation

Stayed in July 2023

The food quality was only average.

All the staff were excellent!

Stayed in June 2023

The hotel's website does say one can also get shuttles to the convention center and the arena, but that did not seem to be the case. Another minor issue was that the beds didn't have mosquito nets around them as claimed, but the aircon worked well, the windows had screens, and we only saw but one mosquito in the city anyway. There are competitive options closer to the convention center or city proper, but moto taxis and car taxis are available pretty much right out the gate.

The free airport shuttle is a nice touch which I understand to be uncommon among hotels in Kigali (though this hotel is also closer to the airport). The free breakfast was much better than "continental" but not mind-blowing: a couple choices of hot foods, breads, fruit, juice, coffee and tea, with variety throughout the week we were there. The staff were also very nice, namely Claire who greeted us before the hotel's shuttle van (which was a bit late). Everything else pretty much functioned without a hitch; the room was tidied up every day, with water bottles and towels replaced as needed.

Stayed in May 2023