In general excellent hostel, very comfortable, very cozy, great attention and stuff... the only one thing that I would like to suggest is that: would be better if the beds have curtains (nothing complicated) with 2 purposes; to be more private and to make that the inner light of the bed, don't disturb other guests.

Stayed in December 2021

Not so clean

Design n People

Stayed in December 2021

Sometimes it's a bit hard to find a shower where someone else has made everything wet

Very friendly staff and amazing value for the money

Stayed in December 2021

Not giving registration paper to foreigner during departure & Disconnecting important phone calls when a person is in trouble. I booked a hotel in Moscow after my stay in Netizen Hostel and they asked me to leave as I did not have my registration paper. Registration is to be done by the hostel, hotel or apartment owner where the foreigner stays and it is not possible to know Russian laws without Russian language for a foreigner in Russia. So when I arrived at the hotel they asked me to call Netizen Hostel and ask them to send my registration papers. When I called Netizen the lady at the reception disconnected my call and was unable to find my registration paper because of which I was asked to leave the hotel and I had to come back to Netizen to find my papers as the hostel staff could not find it. Next morning the hostel staff member found it but I was in a big trouble and could not stay at a better place which I had booked. I would request staff members to inform foreigners arriving at the property about registration. If a foreigner is found without registration by the police 5000 Rubles is the fine and the Hostel owner can be fined for 50000 Rubles. This is Russian Law and hostel staff members should give the registration papers to foreigners before leaving their hostel and inform about it when a foreigner arrives at the property. I was extremely upset and disturbed for one full day because of it.

If you are a foreigner coming to Netizen - Ask for Denis and Olya at the Reception. Denis & Olya are one of the best people you will meet at Netizen Hostel. Denis helped me when I was hungry late at night. He ordered food for me using his bank card as cash is not accepted in Russia's Food Delivery Apps. Then we had a long talk about Russia, places to see in Moscow & the countryside, Russian culture. He also told about his city and shared with me his number in case I needed any help anytime during my travels as I did not speak Russian and it is extremely difficult to travel as a foreigner when you speak English in Russia. He met me in the hostel but became a life long friend. This was the second time I visited Netizen and Olya again helped me to book taxis, checking out the best ways to go in the metro and we also had a very nice chat about youtube, journalism and Russian culture. There was an issue with my registration as the hostel was unable to find my papers and she made it sure to tell every staff member to find it for me so that I don't have any trouble while travelling Russia. Olya! You're the BEST! Nadya is the girl responsible for the registration of foreigners. If you are a foreigner then make sure you collect your registration paper from Nadya before departing the hostel as it is mandatory for a foreigner to have it if staying in Russia for more than 7 days. She found my old registration and made a new registration for the new stay without any questions. But she is a little strict with laws and rules so make sure you don't ask her any questions relating to that. Security Guy (KGB of Netizen Hostel) - If you want to see or meet Russia Secret Service agent kindly see and observe the Security Man at Netizen. He is watching you like an Eagle (24 hours and 365 days). Just look at him once or Stare at him and trust me - you will fall in love with Netizens Security Guy. Best Security Service in Russia.

Stayed in October 2021

I would just suggest to check the bed sheets before check-in a guest at late night hours because my sheet had black spots on arrival. But next day morning when I informed the cleaning ladies it was changed immediately. Cleaning ladies had to be told always to clean the premises, change the towels and sheets, though I think it should be done every morning themselves. But once anyone asked for a towel or cleaning, it was done immediately. So no issues with anything but just a suggestion to better improve the services of the hostel for the future.

I arrived at late night hours around 1 AM and Christine welcomed me at the hostel, She was extremely helpful in explaining everything about the hostel facilities. Then I stayed for 2 nights and extended my stay for 4 more nights specially because of the helpful staff. Next day in the morning Nadya helped me with understanding the area around the hostel and how everything worked in Russia as I was unable to communicate and get things done as I did not speak Russian, Sapar at the reception did not speak Russian but helped me with clothes washing on time and other necessary things when I needed during the stay. Before my departure I had a problem calling the taxi and I met Olya an extremely kind and helpful person who arranged a taxi quickly for me through her phone and made sure that I could get correct change to pay the driver so that the driver does not trouble me with returning the change money at my destination. I am extremely grateful to such a caring staff at the hostel who are working so hard to make sure their guests have a great time at Moscow during their trip. If you are planning to come to Russia and you do not speak English and feel lost, then book Netizens and meet the lovely staff here to help you with everything. Olya and Sapar are extremely helpful people. There is another boy who works at night hours and speaks very good English. I forgot his name and thank you to him too.

Stayed in September 2021

The hostel should provide one kitchen for cooking .

Location and helpful staff

Stayed in September 2021

Great value for money, modern design, clean, friendly staff, quiet and spacious room. Nice location, has quite a few food places around, close to subway station. Very good overall.

Stayed in September 2021

The staff was helpful and welcoming. Even though it's a hostel, you can always ask for fresh towels. The bathrooms are clean. I felt comfortable throughout my stay here :)

Stayed in August 2021

..

It was a good stay! Looking forward to come again

Stayed in August 2021

It’s comfortable and excellent location

Stayed in July 2021

Hostel is AMAZING!

Stayed in July 2021

The security guard stared at me so weird maybe stared at other people too i always thought I did something bad. The shower didn't have bin inside them The hostel is like more people from inside the city staying there like students or else. Lacks the atmosphere of social connection otherwise it is so good

It was clean, friendly staff. The location is good so close to the metro. Although a little bit far from city center. The receptionist know english and arw helpful. Nice living area

Stayed in June 2021

Comfort and cafeteria

Hostel was good staff was good location near to metro

Stayed in July 2021

room, tidy bathrooms, breakfast

Stayed in May 2021

Bunk beds. First I was given the upper level of the bed, asked to change it to lower.

Friendly personnel. Liked the storage room, lockers, bed, breakfast option. Overall the place looks well organised.

Stayed in December 2021

This review has been hidden because it doesn't meet our guidelines.

The beds were screeching. Every time someone closed or opened the door of the toilet next to my room that was soo loud that I would wake up all the time. No soap No curtains

Nothing

Stayed in October 2021

The bathroom wasn't clear enough,I can't see some hair on the floor. The room was hot, even with air condition on, also I was hearing girls screaming at night and this morning! I had long check in because the reception don't speak English. The reception guy wasn't nice, yesterday at night I came and ordered 4 bottle of water, i don't know, he is kinda angry, he gave me the water and i couldn't hold all of them, he even didn't give me a plactic bag, seems he don't care. Next day I decided to check out early morning, and i meet the same reception with same behavior. I want refund because I stayed 1 night instead of 4.

Stayed in October 2021

Room temperature is too much cool..i requested this many times..no action done..please repair HVAC system

Close to metro..

Stayed in June 2021

There are no comments available for this review

Stayed in February 2022

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Stayed in January 2022

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Stayed in January 2022

There are no comments available for this review

Stayed in January 2022

There are no comments available for this review

Stayed in January 2022