Rafat Street, Al-Masyoun Heights، Ramallah In front of the Arab Bank, Ramallah
#10 of 22 hotels in Ramallah
Guests' ChoiceBased on 30 hotel reviews
8.4Cleanliness
8.9
Comfort
9.0
Location
8.7
Facilities
8.5
Staff
9.0
Value for money
8.4
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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Showing 1 – 25
Reviewed: 21 May 2024
Khalil
Palestinian TerritoryToilet seat
Comfortable bed
Stayed in May 2024
Reviewed: 15 May 2024
Ola
IsraelThe wifi is not that strong
A pleasant hotel, in a quiet area Well appointed and arranged rooms The service is excellent, the staff is very kind and polite We will come back again
Stayed in May 2024
Reviewed: 4 April 2024
Daragh
IrelandAfter several important meetings the previous days, I was informed that colleagues were going to drop a gift to me at the hotel. I had advised that it could be left at reception for me to collect. I expired this to the female day receptionist also. However, when I was checking out, the female receptionist told me there was nothing left for me to collect. She then told me that the driver was still waiting outside for me (for 2 hours). This was extremely embarrassing for me that I would leave a driver waiting 2 hours. The receptionist told me that the driver never asked to leave it at the reception, however two colleagues confirmed that this was a lie. I still do not understand why the gift could not be left, or alternatively why the receptionist didn't inform me the driver was going to wait for me until I checked out. A disappointing end to what was otherwise a great stay. The pool was out of service also.
Clean and comfortable with easy check-in. I was informed breakfast was in the morning but I told them I was fasting so I would not eat morning breakfast. When I arrived back later that night the night receptionist (a man, I didn't get his name) told me he can arrange for the chef to prepare food for me (suhoor). This was a very kind gesture which was repeated the following night. This man was exceptionally kind and patient with great English and is a great asset to the Hotel.
Stayed in April 2024
Reviewed: 4 February 2024
Yasseen
United StatesEvery time we need to take a shower we have to call the front desk and it’s freezing in the room the heat wasn’t working good enough
Stayed in February 2024
Reviewed: 25 December 2023
Raed
Palestinian TerritoryThe hot water, in the shower, needs much time needed, although this issue has been solved immediately! .
The staff, especially Mr. Bara2 at the reception desk, the chef was cooperative and kind as well 😍 The room is great and satisfied.
Stayed in December 2023
Reviewed: 27 October 2023
Mohammed
United StatesSo far everything was nice
Everything
Stayed in October 2023
Reviewed: 5 October 2023
Optalgin
IsraelNoisy street Price Breakfast
The staff Location Cleanliness
Stayed in October 2023
Reviewed: 11 November 2023
Murad
United StatesI had a short stay
Every thing, this place is a diamond in the rough. The amenities were fantastic. Great location.
Stayed in October 2023
Reviewed: 23 September 2023
Iyad
Israelpool
Stayed in September 2023
Reviewed: 8 August 2023
Samer
QatarThe price was too high for a modest hotel , 480 shekels per room I think it's a very high and irrational price
The price was too high for a modest hotel , 480 shekels per room I think it's a very high and irrational price
Stayed in August 2023
Reviewed: 10 March 2024
Jehad
IsraelThere are no comments available for this review
Stayed in February 2024
Reviewed: 10 March 2024
Jehad
IsraelThere are no comments available for this review
Stayed in March 2024
Reviewed: 8 March 2024
Mashaal
Palestinian TerritoryThere are no comments available for this review
Stayed in March 2024
Reviewed: 6 March 2024
Jehad
IsraelThere are no comments available for this review
Stayed in February 2024
Reviewed: 18 February 2024
Jalal
JordanThere are no comments available for this review
Stayed in January 2024
Reviewed: 6 December 2023
Fakher
Palestinian TerritoryThere are no comments available for this review
Stayed in December 2023
Reviewed: 4 November 2023
Ashham
GermanyThere are no comments available for this review
Stayed in November 2023
Reviewed: 19 July 2023
Omgitsniz
IsraelThere are no comments available for this review
Stayed in July 2023
Reviewed: 15 May 2024
Raneen
IsraelThere are no comments available for this review
Stayed in May 2024
Reviewed: 2 February 2024
Abu
IsraelThere are no comments available for this review
Stayed in January 2024
Reviewed: 20 December 2023
Jbareen
IsraelThere are no comments available for this review
Stayed in December 2023
Reviewed: 6 December 2023
Mohammed
TurkeyThere are no comments available for this review
Stayed in December 2023
Reviewed: 18 October 2023
Hamad
United StatesThere are no comments available for this review
Stayed in October 2023
Reviewed: 14 October 2023
Hamad
United StatesThere are no comments available for this review
Stayed in October 2023
Showing 1 – 25
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