Calle Reina Esquina Mendez Vigo & Union, 00731 Ponce, Puerto Rico
#9 of 19 hotels in Ponce
Guests' ChoiceBased on 326 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
9.2
Facilities
8.2
Staff
8.8
Value for money
7.9
Free Wifi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 3, 2024
Coach
Puerto RicoWe picked Ponce Plaza because we wanted to rest peacefully after a long day. We stayed in first floor and we could hear all the cars passing by and random noises.
It’s was clean. The coffee of Melao is so so good you need to put that coffee in the room.
Stayed in June 2024
Reviewed: May 29, 2024
Ramon
Puerto RicoThe air conditioner units are so noisy
Stayed in May 2024
Reviewed: May 22, 2024
Carmen
United States of AmericaHad a problem with the room and was asked to move to another room at 9:30pm, after I had unpacked. Needed to repack and then the hotel “manager”, did not even give a discount on the room after the inconvenience.
Location was excellent. Staff was very friendly.
Stayed in May 2024
Reviewed: May 18, 2024
Marta
United States of AmericaIt was very noisy during early morning hours, cars with super loud music going by frequently. The staff was ok but not as friendly as I would expect in PR. I asked for a breakfast place recommendation andctgey sent me to one tgat was closed and failed to mention 2 tgat were right by the hotel!!!
It was very clean
Stayed in April 2024
Reviewed: April 25, 2024
Andrea
United States of AmericaMy room was adjacent to the street and loud music cars speeding down was not ideal. That isn't the fault of the hotel but worth noting. When you spend 14 hours traveling and want to sleep but cannot it affects everything.
The Staff was helpful, spoke English well which helped immensely. Loved the free breakfast and close proximity to activities.
Stayed in April 2024
Reviewed: April 16, 2024
Shayna
United States of Americabalcony in room, continental breakfast, in the heart of ponce, pool was great and bathroom was great
Stayed in April 2024
Reviewed: April 10, 2024
Alexandrina
United States of AmericaThe air conditioner was too high. The staff stated they weren't able to adjust or turn off the thermostat.
The food, pool and the closeness to the stores.
Stayed in April 2024
Reviewed: March 10, 2024
Louis
United States of AmericaCould not adjust room temp
Hotel positioned in center of town
Stayed in February 2024
Reviewed: March 8, 2024
Evy
Puerto RicoExcellent location in front of the town square. Two solid dining options: Melao for breakfast and Lola's for dinner. It has parking, a nice size refrigerator in the room.
Stayed in March 2024
Reviewed: March 7, 2024
Daiva
United States of AmericaExcellent location; basic but very clean and comfortable rooms; staff was particularly pleasant and helpful. Great choice for a night in old town Ponce.
Stayed in March 2024
Reviewed: March 1, 2024
Pacheco
United States of AmericaLocation, amenities and comfort
Booking
Stayed in February 2024
Reviewed: February 24, 2024
Hillary
United States of AmericaOnly downside was there was a lot of noise until about 3 am. We stayed in a room overlooking the square so very close to the street. We were there on a Friday night so understandably the town was busy at that time. Not the hotels fault but just an observation.
Location was great, hotel was beautiful, lots of shops and restaurants close by. Located right in town center.
Stayed in February 2024
Reviewed: February 24, 2024
Jager
United States of AmericaThe pool is right by the patio for diners, so it isn't very relaxing. Ponce is lovely, but still recovering, so there are many empty storefronts.
Great room with comfortable beds. Staff was very kind and helpful. Location by the plaza was excellent.
Stayed in February 2024
Reviewed: February 23, 2024
Juan
Puerto RicoIt was clean
Location
Stayed in February 2024
Reviewed: February 16, 2024
Ivette
United States of AmericaNo WIFI in the room and NO TV
LOCATION!! Balcony facing the mountains spectacular.
Stayed in February 2024
Reviewed: February 14, 2024
Olga
United States of AmericaThe coffee house in the vicinity had extremely slow service. There were lines to order especially for breakfast. But the ones that were working at work were excellent Front desk did not have printed information about suggested activities, restaurants and events to visit The facility that honored Firemen history, black and red museum was closed
I was brought towels by pool side Facility was clean, well kept I loved the convinience of parking It was located in the center of town, by the Plaza
Stayed in February 2024
Reviewed: February 12, 2024
Simon
United KingdomProperty is fine, Ponce is a run down place with not much going for it, stayed two days for the carnival but wish I gone to Vieques instead. On the coast but no viable beaches. Don’t go to Playa Santa, dirty and no facilities!
Central to town with reasonable parking.
Stayed in February 2024
Reviewed: February 9, 2024
Barbara
United States of AmericaOne of two rooms located above backup generator for building. It ran all night due to power outrage/impossible to sleep as so noisy and vibrating whole room. Rooms face parking deck so view not so great. Breakfast included was good
The location is on the main square and easy to walk around central area
Stayed in February 2024
Reviewed: February 8, 2024
Sharon
CanadaFor some reason our GPS had trouble finding hotel
Parking on site and able to park and walk around the town centre
Stayed in February 2024
Reviewed: January 30, 2024
Juan
United States of AmericaNo dislikes
Great location, nice room
Stayed in January 2024
Reviewed: January 23, 2024
Sofia
United States of AmericaNice room but perhaps a little pricier than it should have been. Great location.
Stayed in November 2023
Reviewed: January 14, 2024
Karen
United States of AmericaWe enjoyed the pool. Offer pool towels upon guest request.
Easy to book a reservation on line. Hospitality of staff was wonderful. Our stay was comfortable and exceptionally clean. Location was convenient to dining and cocktails. I would return and stay at this hotel.
Stayed in January 2024
Reviewed: January 13, 2024
Bysmarck
Puerto RicoThe view
The room
Stayed in November 2023
Reviewed: January 12, 2024
Florence
Puerto RicoThe thing that surprised me was that the new hotel is behind the main building facing the parking. You had to use the elevator to go to the basement, walk through the pool area in order to reach the lobby. It was tiresome to walk all the way from the new area to the front. They should make a walkway from the new to the old hotel. Besides anyone could walk in because the parking entrance leads to the casino and "Lolas". The floor was tile instead of carpet, it was uncomfortable to step on a cold floor every time you get off the bed. The air conditioner had to be turned off because it was not adjustable to reach the temperature we wanted.
The employees were extremely kind and helpful. They quickly responded to our needs. The food at "Melao" was exquisite. The hotel's location was perfect to enjoy Ponce's Historic District and visit all the restaurants, just steps away. The room was a nice size, beds were comfortable and the bathroom was modern with a rain shower.
Stayed in December 2023
Saint Helier Jersey, UK
Baton Rouge, USA
Füssen, Germany
Lerdala, Sweden
Sapanca, Turkey
Penruddock, UK
Wuustwezel, Belgium
Svalyava, Ukraine
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content