Ruta 104 KM 0.3 Sector Algarrobo, 00681 Mayaguez, Puerto Rico
#5 of 5 hotels in Mayaguez
Guests' ChoiceBased on 1060 hotel reviews
7.3Cleanliness
7.6
Comfort
7.6
Location
8.4
Facilities
7.4
Staff
8.1
Value for money
6.9
Free WiFi
6.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 20, 2024
Velda
United States of AmericaThe bed was a bit hard
The staff was very kind
Stayed in May 2024
Reviewed: May 18, 2024
Mariselis
Puerto RicoThe rooms stink, mildew, and the mattress are old they are not comfortable anymore. The hallways stinks with mildew. We got sick while staying at the hotel. Need to improve.
The facilities and the pool area the staff is amazing 👏 the restaurant was good.
Stayed in May 2024
Reviewed: May 17, 2024
Rosalyn
United States of AmericaThe Beds is uncomfortable and corredoor is smell like humidity...
The pools...
Stayed in May 2024
Reviewed: May 16, 2024
Rick
United States of Americapool, and bar
Stayed in April 2024
Reviewed: May 15, 2024
Rosa
Puerto RicoThe pillows! Were so flat and hard. But the beds were comfortable.
All the employees were top notch! Everyone SO HELPFUL AND WONDERFUL! Very friendly and always giving the extra mile to make you feel great and make your stay special.
Stayed in May 2024
Reviewed: May 2, 2024
Jessica
United States of AmericaTHE ROOM HAD A LOT OF MOISTURE
POOL
Stayed in April 2024
Reviewed: April 30, 2024
Ada
United States of AmericaHad to go to different floor to get ice.
The pool park for the kids
Stayed in April 2024
Reviewed: April 27, 2024
Ramòn
Puerto RicoBreakfast hours.
Stayed in March 2024
Reviewed: April 15, 2024
Hector
Puerto RicoBedroom
Pool
Stayed in April 2024
Reviewed: April 10, 2024
Antonio
United States of AmericaThe bed were supposed to be ueen fo an accomodation of 4 and were full. It was really unconfortable. The sink were dirty, we had to clean it. There was nonice onnthe machinnes and the hour of the river pool could be more extensive.
Loby, restauranta and pool were great.
Stayed in April 2024
Reviewed: April 4, 2024
Nieves
United States of AmericaThey have alot of restrictions to enjoy the water park. The rooms don’t have microwaves.
The pool its nice.
Stayed in March 2024
Reviewed: April 1, 2024
Eric
United States of AmericaThe rooms are so old! Need improvement...when i went to validate my parking ticket i had to wait several minutes because the same employee for the parking its the same person for the luggage...(bell man) In the water park the wait line for order food its not acceptable! Need waiter around taking orders ...
The hotel location,the hotel bar and good prices for food and drinks in the lobby bar,Carola Pietri was an excellent waiter...also the water park facilities its an amazing spot in the hotel.The music in the lobby its excellent.
Stayed in March 2024
Reviewed: March 31, 2024
Michael
Puerto Ricothe location and facilities
Stayed in March 2024
Reviewed: March 25, 2024
Rene
United States of AmericaThin pillows, thin conforter, hard beds, unconfortable bathroom, old fashioned room. River pool was dirty, food orders on water park super slow, only one waiter for many tables. Bathroom on pool area extremely dirty and horrible smell.
Staff was nice.
Stayed in March 2024
Reviewed: March 25, 2024
Myrnette
United States of AmericaNeed more staff. When I arrived on Friday and left on Sunday I had to wait in line for more than 30 minutes. Additionally, close the facilities too early. The only thing that had opened was the casino.
Pool
Stayed in March 2024
Reviewed: March 1, 2024
Carlos
United States of AmericaWhat I didn’t like, was the fact that there was nobody in the front desk to greet me I had to kinda say hello hello then somebody came out from the back of the room. I guess everybody was in the back that was a little unfortunate for my experience. And also I kept on having trouble with my parking ticket. I had to go to the front about three or four times so they can punch my ticket so I can exit the parking lot.
The food excellent the only disappointment was that everything closes early and also there was no room service as well. When I first got there. I got there around 11 o’clock at night. Everything was closed except the casino. I tried to enjoy myself, but there was no drinks so I ended up playing a little bit and then went to bed.
Stayed in February 2024
Reviewed: March 1, 2024
William
United States of AmericaRoom was snall and rooms need to be renovated. Sheets did not fit the bed. One day room was not cleaned.
Public areas very nice. Pool area very nice.
Stayed in February 2024
Reviewed: February 22, 2024
Rebecca
Puerto RicoWe have seen how this hotel has gone from excellent to to now that it’s more like a motel like feel. Even though the staff was very nice and friendly the infrastructure need a lot of work. At the pool area it more seemed like a public beach.
Needs updating and attention to detail.
Stayed in February 2024
Reviewed: February 20, 2024
Mayra
United States of AmericaPool conditions can be improved, turbid water considering that it is the main hotel attractive.
Personal very attentive and friendly. Good food and beverage choices.
Stayed in February 2024
Reviewed: February 20, 2024
Magdaly
Puerto RicoBathroom small and room facilities need restore.
The price to stay one night was good.
Stayed in February 2024
Reviewed: February 18, 2024
Abel
United States of AmericaThe hotel room was antiquated and overall disappointing. The shower faucet handles were stiff and loud. The TV was not a smart device. The carpet was filthy and old.
Lazy river pool
Stayed in February 2024
Reviewed: February 16, 2024
Castillo
Puerto RicoNo lights in room hall way. Parking system for in and out difficult. Hotel needs an upgrade.
Location and people were fine.
Stayed in February 2024
Reviewed: January 21, 2024
Vega
Puerto RicoEl area recreativa
Stayed in December 2023
Reviewed: January 19, 2024
Vinod
United States of AmericaResort is very old Doesnt justify the price
Staff is polite
Stayed in December 2023
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