Street No 2 KM 228.9, 717 Ponce, Puerto Rico
#7 of 18 hotels in Ponce
Guests' ChoiceBased on 421 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
8.9
Facilities
8.5
Staff
9.0
Value for money
8.1
Free WiFi
7.8
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End of dialog contentReviewed: 18 May 2024
Rivera
United StatesMostly we had a great time, unfortunately there were some inconvenient odor and faulty air-conditioning. The issue was handled professionally by your staff. The better time was had once the management upgraded our stay.
Stayed in May 2024
Reviewed: 13 May 2024
Magda
United StatesThe machines of the gym need to be fixed.
The location.
Stayed in May 2024
Reviewed: 29 March 2024
W-ka
Puerto RicoThe cold temperature in the room, because of the air conditioner. And there was noise coming from the floor above of our room.
The cleanliness, the organization, the tranquility, the room, the comfort and the facilities.
Stayed in March 2024
Reviewed: 21 March 2024
F
United StatesLights in the bathroom mirror not working properly could not turn off No towels when arrived 100 cars in the lobby didnt mention before the activity
Loved the pool and music
Stayed in March 2024
Reviewed: 17 March 2024
Nivea
United StatesGreat place.
Stayed in March 2024
Reviewed: 5 March 2024
Anton
United StatesMy sink in Room 437 would not drain water, twice.
Clean, great food, great entertainment.
Stayed in March 2024
Reviewed: 20 February 2024
Carisa
Puerto RicoThe breakfast was not good. The buffet was poor. Basically no choices and no service. I expected much more from a Marriott hotel.
Stayed in February 2024
Reviewed: 15 February 2024
Rose
Puerto RicoThe pool was dirty
Good food and drinks
Stayed in February 2024
Reviewed: 29 January 2024
Limarie
Puerto RicoThe pool was a little crowded, because my vacation was on a weekend. I suppose that it will be less crowded during the week.
I definitely enjoyed the social spaces. There's so much to do, to see and to eat without having to leave the hotel. Even the Mall is less than 10 mins away. There's live music and various entertainment for different tastes.
Stayed in January 2024
Reviewed: 19 January 2024
Rose
Puerto RicoThe rooftop pool wasn't clean in the 2 days of our stay.
Main Bar and Music
Stayed in January 2024
Reviewed: 15 January 2024
Vanessa
Puerto RicoThere us no closet, just a bar that was so high that we did not reach. The safety deposit box is located on a shelf in the floor. In ordwr to program the key it is nec to sit on the floor. The shower is part of the bedroom. Lack of privacy was an issue since I was staying with a friend..
Nice decoration. Comfortable beds. Music at the restaurant. Nice view from rooftop rest.
Stayed in January 2024
Reviewed: 13 January 2024
Elba
United StatesRoom's ac was very cold with no opportunity to adjust the temperature; TV didn't work properly. Late check out fee per hour is expensive. Breakfast didn't serve bacon, fruits.
The room's decoration; very friendly staff; great location, nice infinity pool, Hard Rock Café Restaurant & Shop. Very comfortable bed and pillows! Nice room size, nice shower and bathroom areas; convenient wine /fridge. Very clean room and facilities. Nice reception area and the Staff is very responsive.
Stayed in January 2024
Reviewed: 9 January 2024
Ivana
United StatesThe only thing I didn't like about this poperty is that you can literally hear the people in the room next to yours and people screaming down the hallway. Also, I didn't like that the Hard Rock was closed while I stayed here.
Staff was extremely friendly, facilities were incredible, everything was super clean, great location and great value!
Stayed in December 2023
Reviewed: 7 January 2024
Carmen
Puerto RicoNothing
Location, comfortable room, restaurants, casino and entertainment
Stayed in January 2024
Reviewed: 2 January 2024
Angelique
Puerto Ricothe toilet was clogged all the time. The hotel was not clean.
Location
Stayed in January 2024
Reviewed: 29 December 2023
Jose
Puerto RicoVery good
Stayed in December 2023
Reviewed: 12 December 2023
Miguel
Puerto RicoI didn't like that some places where still at remodeling and kinda subtract to the oveall looks.
I liked the location, just a 5 minute drive from evrething you may need when going out of the loft, anything else you can enjoy it within the hotel facilities. Plus the staffs hospitality is incredible.
Stayed in December 2023
Reviewed: 31 October 2023
Charles
United StatesRooms outdated and hotel under construction. They tend to the casino guests more than folks staying at hotel.
Great staff friendly and bilingual
Stayed in October 2023
Reviewed: 30 October 2023
Mayra
Puerto RicoMixed of loud music in the looby. Bedroom showers not good. Mexican Restaurant looks only like a bar, doesn't invite to get a good dinner. It was raining and it was open space and very wet. Buffet breakfast good but scrambled eggs and every else too cold. Poor lighting ( black ceiling) thru the floor halls. The Reception desk is too small and tiny in order too received a lot of guests.
Bedroom bed very comfortable and good to sleep. Very nice looking hotel from the outside. Inside is nice but too much open spaces, looks very unorganized and grounded.
Stayed in October 2023
Reviewed: 14 October 2023
Marta
United StatesHard to say.
It's a great location, quality service and great staff.
Stayed in October 2023
Reviewed: 2 October 2023
Agnes
Puerto RicoCheck in time was long. Systems we’re not working properly Never got the TV to work
Good location. Free parking Very clean Friendly employees
Stayed in October 2023
Reviewed: 24 August 2023
Elia
Puerto RicoThe facilities were not in optimal conditions
Location
Stayed in August 2023
Reviewed: 15 August 2023
Ivonne
United StatesThe front desk agent was very rude at check in. And did not want to give me my queen bed reservation. I had to show my detailed reservation
Stayed in August 2023
Reviewed: 5 August 2023
Luis
Puerto RicoThe condition of the room’s doors and electricity should be improved.
The staff was very friendly and attentive. The breakfast was great. The facilities, including the restaurants, were excellent.
Stayed in August 2023
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