ul. Józefa Dietla 60, Old Town, 31-039 Kraków, Poland
#26 of 270 hotels in Kraków
Guests' ChoiceBased on 586 hotel reviews
9.2Cleanliness
9.5
Comfort
9.5
Location
9.4
Facilities
9.2
Staff
9.6
Value for money
9.1
Free WiFi
9.0
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End of dialog contentReviewed: 22 May 2024
Kate
United KingdomThe hotel were able to let me check in much earlier than their advertised time which was such a bonus. Staff were always ready to help and answer questions. Room was beautiful with everything you could need and other thoughtful touches. Loved it.
Stayed in May 2024
Reviewed: 22 May 2024
Karl
United KingdomVery comfortable with a good size room , easy to find and a good location to all that you need to see and do in kraków
Stayed in March 2024
Reviewed: 21 May 2024
Elizabeth
United KingdomLovely Hotel. Very modern. Bedroom v large. Lovely dressing gowns. Very good breakfast. Perfect location. Staff very good
Stayed in April 2024
Reviewed: 20 May 2024
Annette
United KingdomOnly negative comment is that we had a room that was on the main road with the tram line running along it so it was quite noisy until 12am or after.
Great location and only 10 minutes walk to The Old Town Square. The breakfast was fantastic and there was plenty of choice. Staff very polite, friendly and helpful. Hotel very clean and comfortable.
Stayed in May 2024
Reviewed: 18 May 2024
Steve
United KingdomNothing.
Beautiful throughout, very clean
Stayed in May 2024
Reviewed: 15 May 2024
Kathleen
United StatesNothing!
Lovely spacious room and large bathroom worked well for our family of three (20 year old son). Breakfast buffet was high quality and plentiful in a beautiful space. Service was excellent- front desk, housekeepers, and breakfast staff. We easily found street parking and were able to walk to key sights. Highly recommend.
Stayed in May 2024
Reviewed: 14 May 2024
Richard
United KingdomShower was weak. Room could have been better maintained (bathroom door didn’t latch, bulb on main light gone). No welcome at breakfast so didn’t know where to sit
Excellent breakfast selection. Decent sized room
Stayed in May 2024
Reviewed: 11 May 2024
Karen
United KingdomLacked a bit of atmosphere. Needed a social space and bar area that was more comfortable and welcoming especially in the late afternoon/early evening. Found the Amaryllis restaurant whilst good food when it arrived (after an hour waiting) wasn’t really our thing as too small plate and expensive for what we got -we were hungry!
Good location. Very clean and comfortable nights sleep. Staff very polite and friendly.
Stayed in May 2024
Reviewed: 9 May 2024
Lisa
United KingdomLovely hotel and staff very friendly, nothing to fault with this place, all excellent
Stayed in May 2024
Reviewed: 5 May 2024
Shirley
United KingdomNothing
Great location, super staff, comfortable and spacious room, excellent breakfast
Stayed in May 2024
Reviewed: 23 April 2024
Margaret
IrelandThe two single duvets. Water pressure in the shower wasn't very strong and bath towels a little small. Pillows very small and soft.
Liked the location near the castle and river. Decor was modern. Really appreciated the upgrade which provided a lovely balcony area overlooking the orchard of adjoining property, ideal for a coffee and reading my book in the morning sun. Reception staff helped with directions to train station and booked a taxi for our return journey to the airport. Breakfast had something for everyone and the staff were helpful & friendly as were the cleaning staff who took good care of our room during the stay. A big thank you to Anna. Very quiet at night so easy to sleep.
Stayed in April 2024
Reviewed: 22 April 2024
Niamh
United KingdomDidn’t get a view of the Wavel Castle as described on the website but still had a lovely view nonetheless.
Staff were very friendly and welcoming. Hotel room was lovely and spacious.
Stayed in April 2024
Reviewed: 22 April 2024
Richard
United KingdomNothing
Staff were helpful & attentive. The room was lovely with the most comfortable bed. Great location.
Stayed in April 2024
Reviewed: 16 April 2024
Juan
United StatesNot applicable!
Excellent central location to all the best restaurants as well as the main square and Wawel castle. The breakfast was very good and offered many options.
Stayed in March 2024
Reviewed: 13 April 2024
Gosling
United KingdomGreat location, polite & professional staff. Great breakfast, room very comfortable,
Stayed in April 2024
Reviewed: 13 April 2024
Enrico
ItalyAll very good: staff, location, room, breakfast, spa area.
Stayed in April 2024
Reviewed: 12 April 2024
Maria
SingaporeA little bit noisy at night
Great location, great breakfast and friendly staff
Stayed in April 2024
Reviewed: 10 April 2024
Cheryl
United KingdomThe hotel was in a great location, very helpful friendly staff. The room was spotless and cleaned daily, breakfast was really good and the restaurant food was amazing. highly recommend to any one staying in Krakow.
Stayed in April 2024
Reviewed: 8 April 2024
Alison
United KingdomThis hotel was ideally located between the Main Square and the Jewish Quarter in a quiet area. The room was huge, comfortable and immaculate. Breakfast was delicious. The staff were friendly and polite. Would definitely stay here again.
Stayed in April 2024
Reviewed: 7 April 2024
Iwona
United KingdomNothing
Hotel was lovely and clean. I got treated with a facial and the therapist was amazing. Perfect location. Very friendly and helpful staff.
Stayed in April 2024
Reviewed: 6 April 2024
Carol
IrelandThe lady at breakfast was quite rude & was the only thing that let the hotel down. We asked for eggs & she brought the plate over just left it on our table no table manners etc. Was a shame because front of house staff were so lovely.
The hotel is in a great location, the most helpful staff & everywhere was immaculate. Breakfast was delicious. Couldn’t recommend this hotel more.
Stayed in March 2024
Reviewed: 5 April 2024
Jennifer
United KingdomNo bar or drink area Breakfast needs another drink machine or served at table and restock food
Hotel was in excellent location Very clean the little girl at breakfast was lovely and very helpful
Stayed in April 2024
Reviewed: 31 March 2024
Laura
United KingdomNothing
The hotel was amazing, with a great location all the staff were very friendly and helpful. Couldn't fault it one bit. Would definitely return!
Stayed in March 2024
Reviewed: 30 March 2024
Lorraine
United KingdomNothing
Excellent staff and very professional. Hotel spotless, breakfast delicious, well situated for site seeing.
Stayed in March 2024
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