We accidentally ordered one room in a building without a connecting corridor, the price was the same as for a room in a building connected to the main building... We wanted to live close to each other, they gave us such an opportunity at reception, but of course in that building with no connecting corridor.... Although hotel was definitely not full, in the sauna area there were warnings and instructions only in Polish, I would appreciate sauna sheets as it is in other wellness hotels, quite annoying gentleman at reception at the entrance to the pools it was uncomfortable to hear creaking and movement from the room above our room When leaving the hotel, they gave a small gift in the form of a snack, they did it for a couple of years, they don't do it anymore

great choice of food for breakfast, beautiful setting welcome in the fridge mineral water, beer and sweet drinks good food and very friendly service at Kiepura restaurant

Stayed in March 2024

Amazing hotel, good food and services

Stayed in January 2024

Cold temperature in room

Wellness

Stayed in December 2023

The parking… our room (building 9) was over 400m away from the main building where the parking was. We had to drag the suitcases in the snow. We we offered norther parking at gate 3. Do not take it. It is much further than on the map provided at the reception. The hotel should improve this situation. Pool area was cold… both water and air

Lot of stuff to do with the kids. Nice breakfast

Stayed in December 2023

just furniture in the room may be refreshed

Very nice location and staff. I have a present from the hotel for my birthday, it was very pleasant, thank you very much! Very nice and varied buffet breakfast, everything was tasty and fresh. There are a lot of entertainments for kids, we have enough time for relaxation, while our kid was under supervision:)

Stayed in September 2023

Everything was ok - breakfast, pool, room and staff. It is very nice hotel located in beautiful nature.

Stayed in August 2023

The pizza in the Italian restaurant is not Italian pizza, it looks like fast food. Big variety of meat in the breakfast, and almost no fish (for those who don't eat meat)

Very nice place, perfect service, client oriented, delicious breakfast

Stayed in August 2023

The air conditioning in the room would randomly switch off over night, several times. The choice of food for for breakfast is a little different to typical UK choices but quality is good and there are lots of options. The restaurant can get really busy at peak times. Parking is a real challenge, there simply isn't enough space for cars in the main car parks close to the hotel but, we were given a remote control keyfob to access car park 3 at the very top of the grounds, which meant we always had somewhere to park.

Lovely hotel in a lovely location. Plenty of space and well equipped room. Lots of great facilities to use too. There are also some shops very close by for buying food, drinks, milk, etc. The room has a fridge but it was quite small. The walkways between buildings allow you to access most areas without getting wet if it is raining.

Stayed in July 2023

Four star hotel, five star experience

Stayed in July 2023

Excelent service, beautifill mountans. Good Parking. Clean and comfortable rooms.

Stayed in June 2023

Can't fault anything. Amazing accommodation

The facilities are amazing, pool, saunas, bowling alley etc. Plenty to do with the family rain or shine.

Stayed in June 2023

A lot of space to spend a nice time, both for children and adults, the hotel offers a lot of attractions and entertainment, very good food, nice people in the spa and in other rooms I highly recommend

Stayed in May 2023

Swimming pool is too small. Good for kids.

Breakfast variety

Stayed in May 2023

Small car park.

Amazing breakfasts

Stayed in February 2023

N/A :p

We did like all and thats why it was another and not last time @CzarnyPotokRSC

Stayed in January 2023

Simple things like lamp did not work. Wall paper starts to peal off from above radiator. Doors for the fridge were crooked and hard to close. Maintenance department could have a closer look at those.

Great place to spend your winter holidays. Food was great and everyone could pick something what they like. We were in group of 4 plus a dog. Room was comfortable and there was a lot of space for everyone.

Stayed in January 2023

It was awesome

Stayed in January 2023

all.

Stayed in November 2022

The amount of kids at the breakfast... noise

Exterior, garden, Mountain stream

Stayed in July 2022

Bar staff, Christopher, disappointed by customer service, grumpy and moody, doesn’t look like he enjoys his job

Breakfast, spa, beautiful surroundings

Stayed in August 2022

N/A

Amazing resort with superb installations

Stayed in July 2022

all was good. perhaps it is better for family holidays than a romantic stay (a lot of kids ;)).

very friendly and professional staff (especially in SPA and at swimming pool -pool attendant Mr. Mariusz). Breakfast was very versatile and copious, full or regional specialities. we highly recommend SPA treatments -oxygen chamber as well as private sauna area provided great relaxation experience and put us on cloud nine ;) great food in Kiepuras restaurant (awesome smoked tartar and super nice drinks!

Stayed in July 2022

nothing

beautiful

Stayed in July 2022

very good location, friendly staff, interesting and tasty meals in restaurants , nice swimming pool and saunas

Stayed in April 2022