Restrooms can be renovated, seemed old

Stayed in May 2024

Old/Aged hotel. Amneties were outdated. Bathroom shower door would not close all the way. TV was not smart and did not allow streaming. ACs temperature regulation was off.

Excellent staff. Good location. Spacious room. The staff from the reception to the bell boy/restaurant staff were great, courteous and went out of their way to facilitate all my requests. Had a great personal experience.

Stayed in May 2024

Cleanliness. Bed sheets and pillows was smelly too much. Stayed 1 week but sheets never replaced. Breakfast was disaster, items are mainly for locals. Very crowded and full of fog and smoke from the cooking. Smell sticks on you. There was no any desk for to get simple black tea, you have to order but god knows when you will get it... It is not a big deal to put a tea desk on the buffet so that people can get for themselves. And last, they will give you worst room during check in and after then you must to fight for better room. This is common behaviour of all PK hotels but it is not good especially when you arrive there from long international trips.

It is located on a silent and secure area. Big rooms. Executive lounge was not bad. Last time I stayed at 2020, hotel was shining at that time but seems like management or owner has changed.

Stayed in May 2024

Value for money

Staff

Stayed in February 2024

The rooms are somewhat outdated and require modernisation.

Rooms were large we had two single beds. The location of the property and security was great.

Stayed in February 2024

All good

Good

Stayed in February 2024

Room facilities didn't match the room rent

Room service

Stayed in February 2024

Outdated room decor and furniture. Every time we went out and returned back to the hotel it was like going through airport security which to us was a bit extreme.

Entrance and the lobby are both stunning areas. Rooms definitely need updating. The breakfast had lots of variety. The staff in general were so lovely and helpful and very respectful. There was a mix up in the rooms but this was swiftly rectified.

Stayed in February 2024

The carpet in the lobby and rooms were stinking, and there for ages

Breakfast

Stayed in January 2024

It was not value for money, they are charging way far more than the available services. They should also guide whats included in your booking, which they did not. I booked for family but when I received key they marked it book for one person

Stayed in January 2024

Check-in process was chaotic for us and many other guests on arrival (trouble finding bookings - despite me calling the eve before to reconfirm our reservations. .Check out process was thankfully smooth. New executive deluxe rooms still appear dated. All our room toilets had an offensive sewage type smell eventually prevalent in the bathrooms (despite a request to change rooms). I suspect age old plumbing is the case.

Location, choice of restaurants, excellent buffet breakfast with large variety of choices.

Stayed in December 2023

They have cut down on there breakfast

It’s ok nothing really special

Stayed in January 2024

It’s old need a new makeover . Toilet was not cleaned . Toilet had flush issues . One of the door entry lights were continuously on.

Location and staff was nice

Stayed in December 2023

A bit noisy

They charged me for the Mini Bars (juice and Chips) which we never consumed. Quite unprofessional and unpleasant.

Stayed in December 2023

Eat from executive lounge in the evening. After which got stomach upset. Problematic as I had to travel the next day.

Staff are very cooperative and helpful.

Stayed in December 2023

As a woman traveling alone, I sometimes didn't feel equally respected by the male staff (e.g. when I was talking to someone from reception, and a male guest would come and interrupt, the receptionists would immediately turn their attention to the man and ignore me. I had several instances like this).

The hotel feels very safe - especially for a woman traveling alone. The Chinese restaurant has excellent food. The breakfast buffet was often not fresh and not refilled timely.

Stayed in November 2023

noise from other guests having party throughout the night and then trying to access my other room. Had to get my children moved to room next to mine

The Cleaning staff were great and reception.

Stayed in November 2023

The rooms need updating and could have been more cleaner. Very dusty

Facilities are good

Stayed in October 2023

Very comfortable nice spa centre and lovely breakfast

Clean and easy access to the city and Allan’s Iqbal International Airport

Stayed in November 2023

Good

Stayed in September 2023

Generally no problem except the noise from the rooms next door was too much. The rooms could have more sound proofing.

Hotel is central location. Staff are very friendly.

Stayed in October 2023

all good

all was good

Stayed in September 2023

Nothing

Comfortable

Stayed in June 2023

They cannot live in the retro lobby and breakfast bar only for long. Bring some creativity!

Retro, traditional touch with nostalgic feelings, professionalism, and breakfast is fine as usual

Stayed in August 2023