Nothing

Excellent nothing nothing

Stayed in May 2024

No tea/coffee making facility in the bedroom, no mini fridge in the bedroom. But there is a coffee shop on-site with lovely outdoor seating area.

Staff service, building was beautiful a little alpine like, beautiful gardens, food choices at breakfast and dinner, cosy bar area. Great shower in bathroom.

Stayed in April 2024

The nicest hotel in all of Peru! Amazon staff, location, rooms.

Stayed in February 2024

No swimming pool Smoking restrictions

Location, staff

Stayed in February 2024

Nothing.

Everything! It has a great location and the facilities were really good.

Stayed in January 2024

I loved this place! The hotel is beautiful, nice room and comfy beds, friendly staff and great location in Yucay.

Stayed in January 2024

N/a

The property amazing Customer service amazing and also the guest service and room service amazing and very efficient very polite and also super well educated people

Stayed in September 2023

Very poor closet in the room, really unconfortable to organize the personal belongings! The absence of drinkable water is a real problem even if apparently it's not so a big problem! What can hurt is that doesn't seem fare the hotel policy to give one free 500ml bottle of water, not enough for the normal human daily consumption, charging to the guest the exceeding needs of water! What's worst is that the charge is made at a very high price. As a principle, this is not understandable because the absence of drinking water has to be considered as a structural deficiency of the hotel which, as so, cannot be turned to the guests. Furthermore it has to be considered that this aspect, which represents a major fixed cost of the staying at the hotel, doesn't appear anywhere within the (contractual) information provided.

The location is very good, All the services are accurate and well organized. Great the presence of small square gardens which offer to the guests the possibility to find exclusive and quite angles very well spread out all around the hotel structure. The room 308 certainly nice as its position within the hotel which is very reach of green and flowers. The presence of the Chapel is a real plus. The staff is very nice and helpful. Everything is good except for what stated below.

Stayed in May 2023

The one thing that I thought they should have in the bathrooms was salt baths.

This place was a dream, I was so happy that I decided to stay here. I wish I would have been able to stay more time.

Stayed in April 2023

Nothing to be honest. It was all great!

This place is so gorgeous! Seriously above all expectations. The staff was friendly, calm and helpful. They even helped me find a dentist for an emergency. The food was great! I loved the café being open all day as I have a weird eating schedule. The room was impeccable.

Stayed in May 2023

Beautiful hotel located in the Urubamba Valley in Cusco. This is a very nice and comfortable hotel surrounded by lovely gardens. Service was excellent and all personnel was kind and friendly.

Stayed in October 2022

La atención, el local, la comida

Stayed in September 2022

expensive

stunningly beautiful

Stayed in August 2022

i like almost everything it just the property is locate far away of the store etc

Great stuff, beautiful facilities

Stayed in July 2022

Some of the rooms look a little bit on the shabby side (old). They are clean and all but look like they could be revamped.

Beautiful hotel, with a delightful coffee shop and good restaurants. Lots of open and beautiful spaces. Rooms are clean and confortable. Nice breakfast (not a lot of variety but they serve good fruit, eggs, nice local bread and a satisfactory coffee). The main restaurant serves a good variety of dishes (all of them very well prepared) but the service is a little bit slow. Waiters however are very nice and you can’t help but pleasantly wait. The hotel also has a pizza place for simple and comfort food. Rooms as spacious and clean, with all necessary amenities. Re location, the hotel is located in front of a large park and the area is quiet. Some small shops around. if you’re in Urubamba though you will most likely move by car so this fact was neutral for our stay.

Stayed in July 2022

When an event arrives (wedding or birthday) almost all the service personnel attend that event, leaving the guests without proper attention.

I liked the food, the spectacular views, the place, like a little village. The service personnel were very cheerful and kind. I enjoyed spending my time there.

Stayed in July 2022

The property is charming, with comfortable rooms, excellent food options.

Stayed in April 2022

They really need to improve the breakfast- I mentioned this last time I stayed but no change. There isn’t enough variety and the bread is dry.

gorgeous rooms and surroundings

Stayed in April 2022

Would have been nice to have a buffet breakfast.

Se love the location, breathtaking scenery. Hotel arquitectura, rustic decoration

Stayed in March 2022

nothing, honestly

literally the most beautiful property you could imagine! DO IT.

Stayed in March 2022

Everything

Stayed in November 2021

hot water dispenser in room

Excellent location, very professional and welcoming staff. The grounds are absolutely beautiful.

Stayed in December 2021

Only slight complaints would be the luke warm shower and the food. The first night we had pasta which was very overcooked and the bread at breakfast was always a bit dry.

The stunning gardens, the gorgeous room, the lovely staff. It's such a special relaxing place.

Stayed in November 2021

The hotel is a little out of the city, but it's just a $3 taxi to the city, and we were even able to walk, so we didn't mind. There is no way you could get this much space elsewhere.

This hotel was exceptional! The one bedroom room we booked was HUGE and almost brand new. The shower had two separate heads on opposite walls, and it was so big you could fit a family! There are three different restaurants on site, and they had homemade empanadas which were wonderful. Breakfast was so well made, and in spite of being free there were multiple courses of fruit, juice, eggs, and pancakes, and they made the effort to make the presentation beautiful. The staff were incredibly helpful as well. The expansive property is surrounded by mountains and has a church and several gardens. Pro tip: when going to Cusco, spend a couple of days in the lower altitude Sacred Valley to acclimatize. I even worked remotely from here, and have no problems on the dozens of Zoom calls I had to do. Internet works well inside the room and there are tons of common places to work where the wifi connects just fine! There were others dialing in from New York and San Francisco that had wifi issues, but not me.

Stayed in August 2021