Could do with a bit more lighting in bedroom but no big deal.

Older style hotel, so suite was nice and big. Very good central location so easy walk to shops, bars and restaurants.

Stayed in May 2024

The beds were very soft and gave little support.

The central location.

Stayed in April 2024

Very loud room, could hear the neighbors doors . View out of the window was legs of pedestrians walking past.

Frühstück und Lage

Stayed in March 2024

No parking is a pain and added extra cost to our stay.

The location is everything. The hotel staff are lovely, found the decor in the check in area seriously dated for a 5 star hotel. They need a serious uplift. The rooms themselves though are very tasteful, our room was a superior room at the front of the hotel looking at Queenstown. We found it excellent. Staff for breakie were nice but coffees took forever to come out.

Stayed in April 2024

The Sofitel brings some style and comfort to Queenstown centre. Just tucked in a quiet street off the main through route and away from the never ending queue outside Ferg Burgers, the Sofitel is peaceful but an easy walk to shops and restaurants. Coupled with the fact that it has good good restaurants and cafe within and an excellent steakhouse on the second floor. The bed was comfortable in a spacious room with an excellent bathroom with shower and bath. The staff were warm, welcoming and helpful and the hotel decor gives you an immediate ambiance of style.

Stayed in March 2024

Not a good value.

Location was excellent

Stayed in March 2024

There is not adequate seating in the lobby for socialising. We were not allowed to play cards in the bar after 8 when it closed.

Location service

Stayed in February 2024

Nothing.

Friendly staff. Nothing too much trouble. Beautiful room, comfy bed, jacuzzi bath and Balmain toiletries. Delicious breakfast with plenty of choice. Biggest plus walking distance to the town centre.

Stayed in February 2024

The breakfast was a bit of a farce. The hot buffet rarely had full trays in all six of the cooked options. The orange bottle was often empty, as were the other fruit and milk dispensers. The fruit and yoghurt station was often part empty. Ditto the cheese and cold meat station. Each morning I elected to prompt the staff that the bacon tray was empty and or the orange juice bottle was empty etc, I even had to point out that the tomato sauce / ketchup bowl was empty. I thought this was really poor for a “luxury brand” hotel.

Stayed in February 2024

Breakfast

Stayed in February 2024

bit pricey

everything

Stayed in February 2024

The suite was so spacious and comfy, but some things in the room were quite dated and due a facelift

It was lovely - the lobby/staircase/lift area and the little members lounge were great

Stayed in January 2024

Faced the back view but thats what we paid for. Because its a low rise building, there are no spectacular views of Queenstown but the position is so central, it didn't matter. I would have liked to be offered an opportunity to make a reservation at Jevois, since we were staying in the hotel. Instead we had to beg and ask multiple times until eventually they accommodated us.

Loved the proximity and large room and bathroom. Restaurant Jevois in the hotel was outstanding.

Stayed in January 2024

Outstanding breakfast with many options

Stayed in December 2023

No bins, balcony was not private and very exposed to public. Breakfast staff engagement was average

Clean

Stayed in December 2023

Room was great, apart from a few stains on the sofa. Clearly an older renovation, but comfortable and homely. Satellite TV in the bedroom didn't work, which was disappointing when paying extra for a suite.

Staff were superb, friendly and very knowledgeable. Breakfast was amazing, an incredible choice of food. Bar was a great place to relax, with wonderful cocktails and great hors d'oeuvres.

Stayed in October 2023

TV and spa bath plug were faulty. We paid for a balcony room but were given one with no balcony. The explanation given (after enquiring) was that we had been upgraded due to (lack of) availability.

Staff were amazing, so attentive and helpful. They really went the extra mile to make sure we were comfortable. The room was very clean, well-appointed and spacious. Location was central, we walked to all of the sites. Breakfast was great, amazing service and heaps of delicious food options.

Stayed in November 2023

I wish there was a designated parking for guests. Valet fee is pricey.

Location is everything. Cosy room and heated floors in the toilet and bath. I love the idea that you can refill your water bottle and they don't like single use plastic.

Stayed in November 2023

We had access to the Executive Lounge but we only used it once in our 4 day stay. Didn't like the room, absolutely no atmosphere what so ever. Snacks, Cocktails & beers are nothing to rave about, definitely needs a shake-up. Found bars in the area much better.

Superb location, our daughter had previously stayed here & had the same great experience as we did. Found staff in all areas of Hotel great. We did have a problem with the first morning breakfast as in drink order not going through & eggs/bacon on both our orders being left off on the al la carte menu but the following morning staff were very attentive & apologetic regarding the previous morning breakfast that was served.

Stayed in October 2023

Was disappointed the tv had been removed from the bathroom

Lovely service and friendly staff

Stayed in October 2023

club lounge, didn’t have the variety of food

location

Stayed in October 2023

Hair dryer was very impractical and old fashioned and I had an injured index finger so couldn’t keep holding down the button!

Location and staff

Stayed in October 2023

Our room was set to 3rd floor this stay.But the elevator hall is painted and some re-decoration work!

Staff is really kind and lovely.

Stayed in September 2023

Limited room service menu.

Great location in town. Comfortable room. Club lounge food & service excellent. Valet parking.

Stayed in September 2023