Our fridge wasn't plugged in before arrival, and popping the A/C on 30 mins before arrival would be appreciated. Also even though our room was clearly ready, we weren't allowed to check in 2 hours early which is poor customer service in our view, there is no need for this. There was no coffee in the room, despite there being a machine. Toiletries are a bit sparse.

Lovely accommodation, high ceilings and a beautiful courtyard with pool. A great location opposite the church. Some staff are incredibly friendly and helpful. Amazing balcony, excellent housekeeping.

Stayed in May 2024

Nothing

Beautiful grand old building in excellent location. Pool was beautiful and room lovely with everything we needed. Staff was lovely and breakfast was great!

Stayed in May 2024

Everything was amazing, loved the pool and the room, all the hallways had rocking chairs which I loved

Stayed in May 2024

church bells too early in the morning

Great banana pancakes

Stayed in March 2024

Stunning architecture. Lovely room. Helpful staff. Great pool.

Stayed in February 2024

There is nothing we could possibly dislike or criticize.

We love Hotel Real La Merced. It is the only hotel we stay in when we visit Granada. The hotel itself is a beautifully renovated old colonial mansion, and is conveniently located just a couple of blocks away from the Central Park. It is visually stunning. The staff are second to none. They are always going out of their way to ensure that we are comfortable and that we have everything we need.

Stayed in March 2024

Authentic

Stayed in February 2024

Occasional street noise. It would be a nice addition if they provided bottled water daily not just on arrival.

This is a beautifully restored colonial home. The location is walking distance from all the good restaurants and sights.

Stayed in February 2024

Excellent customer service and the food .

Stayed in January 2024

Wasn't able to get hot water in the shower or out of the tap.

This hotel is beautiful and right in the middle of town. Walking distance to many attractions and restaurants. Nice restaurant and great staff. Had filtered water available in the lobby. Room was very spacious. Very pretty pool area. Also, great price.

Stayed in February 2024

Absolutely staff, location is the best: quiet but 1minute away from the action. Hotels looks amazing

Stayed in February 2024

This is a beautiful building, and it’s kept in tip-top condition. The helpful and friendly staff keep everything running smoothly. The hotel is the perfect distance from everything: close, but just far enough away from the action to afford peace.

Stayed in February 2024

I am glad we stayed at this beautiful hotel. The rooms were spacious and the beds very comfortable. The staff was extremely helpful and friendly, they went above and beyond to help us. A special thanks to Kesselh for helping us book our tours and also for giving us such a great recommendation for food. Also, special thanks to Justin who also did the best to accommodate our needs. I also loved that the hotel was near the central plaza and not on it because we were far from the noise during the weekend.

Stayed in January 2024

Cant think of anything

Pristine facility. Great location. Food is delicious and the staff was amazing. Planes were delayed for 12 hrs and the front desk staff was super flexible. They also arranged our airport picked up for much better price.

Stayed in January 2024

I can’t think of anything

My friends and I were in such an awwww! The hotel is beautiful , super clean and well maintained, great vibe! The pool was our place to hang up after going for walks exploring the city. The location is very centric. The hotel is 3 blocks away from “La Calzada” where the night life starts at 10 pm to whatever time you leave!

Stayed in January 2024

Beautiful property, great location, awesome service and staff.

Stayed in January 2024

Everything was perfect!!!!

Stayed in January 2024

No parking

Ambient

Stayed in December 2023

Very nice staff!

Stayed in December 2023

It seems that the building has some humidity in the walls, they need to repair and maintenance so it doesn’t happen anymore!.

I’d like to see all the renovations they did at the building, and they still preserved the old one and see the pictures from before and after it was the most beautiful thing!.

Stayed in December 2023

Very friendly and helpful staff, the room was so comfortable with a beautiful view of the church and sunset, the food in the restaurant was delicious and had excellent coffee. Perfect location.

Stayed in December 2023

breakfast was really good. staff super friendly .

room was big very clean. smell super good. excellent. near to everything.

Stayed in November 2023

beautiful hotel. centrally located. great sangrias. friendly staff with great recommendations.

Stayed in November 2023

streets too dark at night, not recommended for tourist to go walking too late

Stayed in October 2023