No visa payment while they said in the booking and the overpriced dishes. If you price it count the taxes in it. Breakfast was about 20 euros that is huge even in Belgium it cost much lesser and you got more.

The room was very pretty and bright and hygienic. The food was very yummy.

Stayed in May 2024

Simple

Stayed in May 2024

Paying for breakfast room service, not everyone like to go out to eat in the morning

Was good

Stayed in September 2023

i made the reservation on booking.com and a minute later i received a call from the hotel, saying that there was a wrong rate applied and that the rate is much higher. i did pay the higher rate, because location was suitable for me on that day and simply could not be bothered with looking for any other hotels in the vicinity

Great design of the rooms and the garden. Breakfast was quite good, as well. Serene

Stayed in August 2023

The WiFi in room was not very strong and fluctuating from time to time. I needed to bring my laptop to various positions to get good signal.

The staff at Atelier was exceptionally helpful. Everything from my airport shuttle arrangement to room service has been extremely smooth. They have made my business trip in Abuja a true bliss.

Stayed in February 2023

Not much sales of different local foods

Everything was great

Stayed in February 2023

Having to pay the room fees which were quoted in USD at a parallel market rate as opposed to a bank rate.

Aesthetically pleasing facilities

Stayed in May 2022

At the start, they complained about the rates on booking.com being different from their rate. However, the staff was pleasant about it.

The rooms were well maintained. The facility was well maintained. They have an art gallery and it's a great place for awesome pictures

Stayed in July 2022

Good

Stayed in June 2022

the food didnt worth the price

Comfort

Stayed in June 2022

Security of my room was problematic. I had a rather nasty experience with a cleaner called Lawrence. Lawrence, a cleaner assigned to my Room 2, had violated my privacy, gone into my wardrobe, pulled out my briefcase that was well stowed away from sight, and opened a secret compartment that I keep my documents and valuables and stole US$300 out of the total of $2,408 I had hidden in my bag. It was done so cleverly by Lawrence thinking that I could only discover the theft after I had checked out but I noticed the intrusion early enough on Thursday, 28 April 2022. I immediately reported the incident to the receptionist and later the manager. I was promised investigations and reports back since Lawrence had gone incommunicado at the time of my leaving the hotel. Further follow-ups of my complaints had yielded much positive responses except with a promise that Lawrence will be suspended for a month for disciplinary action.

The facility is a "home away from home". The very private and relaxing. Their Receptionist I met on arrival, Lovett is an extremely nice staff. Her smiles and courtesy makes you feel like extending your stay.

Stayed in April 2022

N/a

The ambience, price and service quality

Stayed in May 2022

The room had a slightly weird smell. The building was been painted the week I was there so that may have been why. Otherwise, not much else to complain about. Oh, one more thing - the room rate is charged in dollars and is not paid using the rate Booking.com but uses local market rate instead. This increased the room cost by about 33% which I wasn't expecting. The bed is also on the smaller side - but zero complaints from me there.

It's a massive room with great amenities, fantastic bathroom and is beautifully decorated. The staff were warm and hospitable (Tolu is a champ). I received a welcome fruit bowl and mocktail. The rooms adjoin an art gallery so that was extra points for me because I love art. Atelier also has a great restaurant. So, funny eough instead of going out to meet folks a lot of them preferred to come to me - (1) they had either heard of it and wanted to visit. or (2) had been before and were happy to come again. The bedroom had this great bluetooth alarm clock that you can connect your phone to and play your own music - really helped capture the 'at-home' feeling.

Stayed in April 2022

Well, maybe a gym and more art works in the gallery.

Breakfast was amazing and tasted spot on. We loved the scenery because we had it in the green area. The service was proper.

Stayed in May 2022

My recent visit was not so great and I was very disappointed from the beginning to the end. The great things about the property above still apply but the customer service was poor. Seems they want to get the business that Booking.com brings without abiding to their rules, discounts etc. They wanted to charge something different and waited for me to be at the location before saying the amount that was confirmed online was a mistake. They knew about this and couldn't even tell people ahead of time so they could decide whether or not to cancel before the day of check-in. Very manipulative in my opinion. Also, they technically did not have my booking and only called me back to say they would find a room for me when I sent a message 2 hours before check in asking if I could check in early. If I had arrived at night without getting in touch earlier then I would have been stranded. To be fair, I may have put them on a pedestal way to high for a Nigerian business to meet (our customer service and ability to make amends for screwing things up is still in very early infancy) and so I still think they are the best option in Abuja and despite my annoyance will probably still recommend because the good still outweighs the bad. Especially if you don't care about your money I guess...

I'm technically rating 2 visits to Atelier. I fell in love with the hotel my first visit, the room was lovely, everything about the the décor was perfect, stunningly beautiful bathroom. The books and turntable are a wonderful addition to the ambience of the place. The gallery upstairs & downstairs, limited number of rooms (4), the meal at the restaurant, the smart TV with streaming options, full DSTV package (Nigerian hotel channels are particularly bad usually), everything was perfect. I couldn't believe I'd never heard of it before. Chioma at the reception was very professional and checking in was great (she was not at the location for my next visit), staff kept coming to the door to bring complimentary drinks, fruit, dessert and the well packaged made in Nigeria snacks in the mini-bar were tasty and great to add to the African vibe.

Stayed in April 2022

Had to pay significantly more than the price advertised on Booking.com because the conversion rate used by Atelier was significantly higher than the official USD to NGN rate. I travelled with my family, wife and 2 kids, whilst reserving our room, it says breakfast was included. But I had to pay for my kids breakfast because I was told at the hotel breakfast didn’t include them. Which was confusing as it wasn’t stated on Booking.com. No fitness centre/gym at the hotel as advertised on Booking.com.

Beautiful and well decorated hotel, very much like the pictures advertised online. Clean, friendly staff who understand good customer service. Special mention of Tolu and Desmond who were very helpful throughout our stay at Atelier. The food served at the hotel was delicious.

Stayed in April 2022

location

cool

Stayed in December 2021

nothing

simple decor

Stayed in October 2021

Classy, great design, beautifully landscaped.

Stayed in October 2021

When I was about to checkout, the housekeeper went to ‘check’ the room, only to come back out and say to me that there’s a small face towel in the bathroom missing. I was so confused. I had to open videos I had recorded when I first checked in to show that this small “face towel” was never in the bathroom. Spending money on a hotel room only to be treated like a common criminal is WILD. I wonder if this type of treatment is reserved for only the Nigerian guests, and if they would treat foreign guests like that. I’m so disappointed and disgusted by the treatment I received. It’s like spending your money to be insulted.

Clean, quiet, serene

Stayed in May 2024

Hotel does not accept international credit cards Only cash and only 100 usd bills Hotel rooms reek of naftalina 4 rooms, a lawn, some unremarkable art pieces Food service is slow Hotel is far from center Taxi bookings are not reliable Not worth it

Nothing

Stayed in September 2023

the toilet seat is shaking and the shower shows some aging

the location is good and the bed were comfortable

Stayed in February 2023

best hotel in Abuja.

Stayed in August 2022

nothing

the gallery

Stayed in August 2022