Nothing

The staff were great, the location is outstanding & the small beach houses are amazing , it truly is a beautiful little set up. They even had table service when you were on the beach , would go back in a heart beat

Stayed in April 2024

Restaurant at the property is fairly expensive. Had few drinks and brunch on day 1 and the staff charged me 20% tip on the bill included with total amount. Normally if you go in any restaurant they give you a choice or you can pay cash as a tip. Here it was added to the bill like any other food option and that too 20% especially we were sitting there for few hours and had good few drinks so the bill was high anyways then normal.

On the beach, excellent location. Little cottages makes it just magical. You walk out of the room straight on to the beach

Stayed in March 2024

When we checked in the first night we had a dryer on the wall attached in the bathroom that we used. The maid came in and cleaned for us the 2nd day. And when we went to use the dryer that night it was gone. I was told that they found that it wasn’t working while cleaning. They brought us another dryer but it was odd & left me very uncomfortable. Who removes things from a room mid-stay? We added a 3rd night for the same room as I originally booked. Kevin said I needed to get the deluxe room option or move since he gave me a free upgrade. There is no such option. So we packed up everything at 11am. We went to the beach & I asked him to let us know when new room was ready. I went to take a nap at 1 & find the cleaning lady in the room with the beds stripped. Let’s just say I was very upset. They didn’t have the right to enter our room it was locked with all our luggage. At 3:40 I finally messaged him to ask if our room ready. The new room was totally private away from traffic with 2 sliding glass doors. I preferred it over the original room. Having an upgrade thrown in my face and then having no room for four hours when there were 14 rooms available on booking.com was just plain rude. No one moved into our old room I paid $711 for 3 nights & was treated rudely by Kevin is WhatsApp. You don’t get to enter a guests room without permission or remove things for no reason.

I live in mexico & wanted a tulum vacation. We loved the room when we checked in it was a little different than the one I booked. It didn’t have the direct view the ocean, it was bigger and had some cabinets and benches at the bottom of the bed. Breakfast was absolutely amazing. It came with coffee orange juice bread with jelly and fresh cooked eggs and more bread. Not to mention the yogurt with granola and fruit. The staff was great & the coffee was hot. We were directly in front of the restaurant. We loved the hotel so much we decided to add a night. This place was perfect in so many ways. Like the old Tulum.

Stayed in February 2024

Can't really think of anything we didn't like, but for some this may be an issue: There are no walking paths in the hotel. When you walk out the room, you're walking on sand. People with mobility issues may find this challenging.

We loved cabin #1, right on the beach. Literally watched the sunrise from our window. The staff at BT Live Tulum is amazing. They really know hospitality. Even though its "at the party zone" it's fairly quiet in the evenings. So you can walk a short distance to the party if that's your thing, and retreat back to sound sleep.

Stayed in November 2023

Bear in mind the loud music in the vicinity

The location is amazing right on the beach.

Stayed in January 2024

There was no running water in the morning and nothing was done about it even after we mentioned it so we all had to use the public bathroom in the restaurant and no one could shower. For the price, it's just ok. The area is very very expensive... The restaurant across the street, Funky Geisha (made a to go order as it was pouring rain and my parents are older) was $200 Canadian for 3 basic noodle dishes, a California roll and an appetizer chicken skewers, no drinks.

Nice location on the beach with a convenience store across the street and all the shopping etc. The breakfast was plentiful.

Stayed in December 2023

Some amenities could be upgraded, such as the shower or window blinds, but honestly, you barely need anything if you wake up with a Caribbean Sea view, palms around you and a bit of fresh breeze.

The location, the experience, the staff and the breakfast were all perfect. We had the best Christmas ever at BT Live Tulum and are hoping to come back one day. Wi-fi was working perfectly for us, including on the beach. They had fresh beach towels everyday, enough sun loungers and beach beds for all guests and security made sure no intruders entered the property from the road or beach side.

Stayed in December 2023

They had issues with the toilet pressure but they gave us another room asap

The location was incredible, the staff super friendly made our stay great.

Stayed in December 2023

Breakfast could be better - cappuccino only for an extra price, should be standard.

Bungalows are right on the beach - it`s a pleasure to wake up with the sound of the sea. Kevin is always happy to help; he suggested me a very nice tour of the Maya site :)

Stayed in November 2023

No water in morning

Location

Stayed in November 2023

The free continental breakfast is really basic. The prices of food and drinks in the bar / restaurant are quite high (like everywhere in the zona hotelera), but there is a small fridge in the room so you can bring your own drink.

The location, the beach, free parking, friendly staff, fridge and A/C in the room.

Stayed in November 2023

Lovely location. But extortionate prices on the hotel zone.

Beautiful, comfortable and right on the beach.

Stayed in November 2023

Lovely location on the beach. Very relaxed and chilled place. Bungalow was great and very spacious.

Stayed in October 2023

… However, I have to admit that the first night I booked was horrific due to the diesel generator next to hungalow 11 which kept me awake all night. However, thanks for booking I made an upgrade to the seaside apartment where I had no whatsoever noisy disturbance and enjoyed the stay very much! The included breakfast consists of a few fruits and a tiny amount of yoghurt and filter coffee .. everything else like eggs is quite costly to order separately….

well, overall, this is a wonderful hotel located directly at the Caribbean with white sandy beach, palm trees, baby sea turtles and so on. the prolongation of my stay was executed by the one of the hotel managers who was very helpful, BUT: see further below…

Stayed in October 2023

Great little beachfront hotel. We didn't really expect that much as the price was really good, but were pleasantly surprised. Location is great, both for the beach and the strip. It's close to the clubs, etc, but not so close that the sound ruins your sleep. In fact at night after the beach club shuts down, it's pretty quiet. Staff were great, spent many hours on the loungers, enjoying the ocean and a few drinks and snacks. The hotel is in a nice spot on the beach, closer to the water than some others, and it's a smaller hotel which didn't play loud music all day, which you get from some of other bigger "day clubs" All in all, we would definitely go back.

Stayed in October 2023

Great location and friendly staff. Beautiful and comfortable atmosphere

Stayed in October 2023

Only issue was our toilet not flushing… but there was a cool beach hut toilet close by :-)

Great location, delicious breakfast (more options would be great) views from our room was amazing, beds we’re comfortable and the staff were nice. Owner was also amazing and always attentive to our needs

Stayed in June 2023

Sometimes the shower and the toilet didn't work properly so we had to use the beach toilet.

Simple but delicious breakfast and all included. Fresh fruits and and eggs.

Stayed in May 2023

The beach bar closes at 5pm and the kitchen at 3pm, I thought it was early. Also, depending on the room you stay in, you'll probably hear the sound from the club next door. In the morning, there was no water in the room.

Super well located hotel at Tulum Hotel Zone, walking distance from all the clubs and restaurants. You can relax at the beach and sleep listening to the ocean.

Stayed in May 2023

Accommodations were rustic to say the least.

Location to restaurants and bars was superb.

Stayed in April 2023

we stayed 7 days and only got hot water on 2 of them, so be prepared for cold showers. water pressure is also very limited. these weren’t deal breakers for us. since it was off season the restaurant and bar on site were closed after breakfast, that wasn’t advertised, but was overall fine cause you can go anywhere for food, just a little disappointing. also as mentioned above, everything in tulum is $$$$ and the fridge is TINY, you can fit a few drinks and maybe some left overs. aka you must eat out. finally, very small details that I would expect for the cost of the hotel, are things like no glassware in the rooms and no ice available. you really get the bare minimum and are paying for the location.

overall excellent spot and would go back. couple things to note, we were here in the off season so 4/7 days we had the entire place to ourselves. you are right on the water. truly incredible. the cabins are cozy and the AC is great. the absolute seller is the incredible included breakfast - so worth it. keep in mind you are far from town so if you don’t have a car you are forced to eat close by and everywhere on the beach strip is $$$$$. we had a car (totally recommend as long as you’re a confident driver) and parking was easy and reliable. we rented bikes from the property one day and got massages another day. we also loved the livelihood of the party zone and being able to walk the street and people watch at night. you can juuuust hear the music/base of the near by clubs at night but this didn’t keep us up at all.

Stayed in April 2023

narrow beds, no fridge, water pressure was bad

Stayed in April 2023

the food was too expensive. I had a friend stay the night because he was too drunk to drive …. I was asked questions by the man serving me breakfast. he seemed angry at first. I was uncomfortable.

great location. the lady at the front desk was wonderful and welcoming.

Stayed in March 2023

the water pressure wasn’t great, though we found showering at night the water pressure and hot water was fine! In the AM it was spotty. not a big deal.

Incredible location. right in the heart of the hotel/party zone. The right on the beach. Yes you could hear music from nearby by beach clubs, but that’s to be expected in this area. Great breakfast. not sure what others complained about, nice plate of fresh fruit and then a egg dish (try the rancheros or Mexicanos eggs!) Plus OJ and coffee. Staff was super friendly and helpful. Lovely little spot right on the beach. Surrounded by the best of Tulum. This must be the best deal on Tulum’s Beach Road.

Stayed in March 2023