Please note that this is a time share so you may have to change rooms when the week is over. I did not realize that and had to move during my two night stay. I was at first upset about having to move but the staff took care of everything while I was out.

The rooms are big and the views were beautiful. The property is a bit on the older side but it was very comfortable and the staff was delightful.

Stayed in June 2023

combination: hotel facilities and the beach access

Stayed in June 2023

Impressive property with excellent security measures. The rooms were immaculate and well-maintained. Although our stay was only for one night and we had to leave early, we were unable to experience the breakfast, but based on our overall experience, I would definitely choose to stay here again.

Stayed in June 2023

That is being sold to another group to be an all inclusive, I am curious to know more about it.

Great for families! First time visiting it and we had a great time since the villas are very spacious.

Stayed in July 2023

Delay in refunding my 100$ security deposit

ambience

Stayed in June 2023

The restaurant food was average, I’d go somewhere else for dinner.

The room was spacious and the beds very comfortable. Didn’t get the chance to use the pool, but it seemed lovely as well. The staff really looked after the facilities, with daily cleaning and maintenance. The breakfast was good.

Stayed in June 2023

The ac in the room made loud sound which kinda disturbs the sleep it would be great if they get it fixed

Location was perfect room was spacious amenities were upto the mark

Stayed in July 2023

The phone number in the booking confirmation wasn't correct so I wasn't able to call the hotel.

Stayed in June 2023

Lousy food quality at the pool bar, and too high priced. Too much merchandising for tourist excursions and discounts bound to chats. Felt bothered by this. Staff in average overly helpful.

Full resort like, clean even if oldish looking furnitures. Pool and garden super well kept.

Stayed in June 2023

The room numbers are a bit confusing so you can get lost. It wasn’t all inclusive so you had pay for meals and drinks other than breakfast.

The place was really big with lots of space. It had pools, Tennis courts, Access to the beach, Spa, A general store inside the resort. The location was nice too close to the Aqua World ( Water Activities ) and the nightlife.

Stayed in May 2023

I didn’t like that the swim up bar was out of service I was looking forward to the experience of it

The staff was very nice, breakfast was great and the turtle pond was so cute

Stayed in May 2023

Beach segment a bit narrow and lots of sargassum the hotel didnt clean up. No early check in and late check out options. Lunch and dinner menu pricy.

Spacious beach front suites, parking included, nice pool (put was smaller than on the picture) Breakfast was good.

Stayed in April 2023

The room and amenities are outdated and some are just old. We were in 2 different rooms and both had splatters on the walls (stained). All electric gadgets are old and make an unreasonable amount of noise (including the AC - which woke us up in the middle of the night!).

The beach is fantastic and the breakfast that was included was wonderful. The staff was very polite and helpful.

Stayed in March 2023

The entertainment activities and cafe menu are limited. The food is good, but it costs 2x more. In 3 days you would try it all.

The personal, apartments and location are great

Stayed in February 2023

Read the fine print! We arrived around 11pm and they informed us about the policy "Guests staying on a Saturday night may need to change rooms" which is very annoying because you will need to pack your stuff and move. The receptionist wasn't very nice about it. The staff lacked the warmth mexican hotels are known for. Poor internet connection Definitely an older hotel but we'll taken care of.

The breakfast buffet was super good with international and mexican dishes and fresh pancakes, waffles, omelet, juices, a wide variety of bread and fresh fruit. We really enjoyed spending the day at the Royal Sands as it was a younger crowd. Make sure to take advantage of all the free rentals and activities!

Stayed in January 2023

No comment

The place and accomodations

Stayed in January 2023

a bit far away from the city center

beach location. however, most of the time there were high waves

Stayed in December 2022

nothing much. Only suggestion - could possibly do with few more cooking utensils in the room.

staff were all so nice.

Stayed in October 2022

The staff don't take enough care of the newly hatched turtles

Stayed in August 2022

The entrance in the car to the hotel. To stretch the road

We enjoyed the breakfast very much

Stayed in August 2022

The breakfasts were absolutely scrumptious, beach was feet meters from our room with parasols and a beach bar, room was spacious with balcony, air-conditiong and cleaned everyday

Stayed in June 2022

Seaweed on the beach and short beach.

Loved it! Food was fantastic.

Stayed in July 2022

The bed lamps are very outdated and badly located directly above the beds. The beach was very disappointing and not what was depicted in the adverts.

Great

Stayed in July 2022

1) do not like being pressured to go to a sales pitch about timeshares. 2) minor dislike for bath towel stinginess. (we always ran out of dry towels before they were replaced with fresh ones. 3) did not like the short laundry hours 9:30-3:30. would have prettied an open til 11pm version to accommodate people that get back late from daily off prem activities. 4) did not like on site lunches or dinners. I think you need better trained cooks. my baked potatoes were awful, fish was dry and so was the shrimp. way overcooked. breakfast however was great. 5) did not like the bathroom curtains. inevitably the floor would get wet. 6) tub drained really slowly.

facility location, beach, nice big pool, nice room layouts all facing the ocean. architecture is beautiful. nice warm family feeling.

Stayed in July 2022

the room was smaller than I thought

very clean, nice view

Stayed in May 2022