Breakfast quality could be improved ( very light coffee and fruit juice is not so nice)

Very large hotel, great place, big rooms, very clean. Good communication with the team. Food, drinks and breakfast are Ok. Not wonderful, but Ok overall a very nice stop in Puerto Escondido

Stayed in August 2023

more clean food more o less dirty

very old,

Stayed in August 2023

restaurant food was not appetising

Stayed in May 2023

great

Stayed in May 2023

Wifi was as bad as other reviews already told us. In the restaurant it was acceptable the first day and bad the second. I didn't like the attitude of the staff, at the check-in they didn't inform us about basic things like the possibility to get towels for the pool. They never said hello when someone entered or left the building. The room was not very clean (hair on the floor, party equipment of the former guest still hanging on two places in the room), also there was garbage in the corridor, even though the cleaning staff was always around. The bar tender was not very attentive, even though nobody else was in the restaurant.

The hotel itself is beautiful: quiet, big and clean pool, beautiful garden, very close to the beach, some rooms with ocean view. The room is very big.

Stayed in February 2023

We had breakfast included in our stay but it wasn’t clear what exactly that was. we ended up ordering from the menu most days and having to pay for it. This needs clarification.

We liked the swimming pool and restaurant area. The hammocks were a lovely bonus for relaxing. we also liked the simple bedroom room aesthetic. The staff were really kind and helpful.

Stayed in January 2023

It doesn't have beach access and never stated that in the details before or after reservation, I just found out when I arrived there.

Beautiful

Stayed in May 2022

Nice hotel with a big pool. Pretty quiet and relaxed with comfortable rooms that had A/C. The restaurant/bar has breakfast and dinner and its quite close to other restaurants.

Stayed in March 2022

Nothing

Great pool area. Rooms basic and rustic, but had everything you need. Near to Turtle release beach and fabulous sunsets. We saw whales from the beach too.

Stayed in February 2022

It was located a little bit away from the centre so a good walk to the beach / cafés / restaurants, which we didn't mind but a bit tough in the heat!

Beautiful setting overlooking the ocean. Lovely gardens to relax and watch the sunset. Spacious, clean room with a sea view from our very comfy bed!! Nice restaurant bar to enjoy snacks, a meal or drinks by the big pool.

Stayed in February 2022

Not hotel‘s fault but there often were loud guests partying or having a discussion during the night.

Clean rooms and friendly staff.

Stayed in February 2022

Great rooms and location, so do go! But the staff was almost arrogant, especially one particular person at the pool area. He basically was watching videos the entire time and would be annoyed if you ordered something. He seemed very friendly with the ladies, but me as a man he didn’t feel like helping. And when he did, it was with quite the attitude and disdain. Some other staff didn’t even respond when I said hello to them. So this overall was a strange experience…

Stayed in February 2022

My air conditioner was freezing first night couldn’t turn it off. Called downstairs they never came. Next day exchanged the remote. Turner it off. Opened windows cause I was getting sick from the aircon. Got hot so turned it back on. Water leaked buckets lived in water soaked floor for 3 of my four days. Asked for a free night they said it was my fault cause I left the window open.

Loved the property. Gorgeous setting all white crystals clear pool. Some food was delicious. Avocado Shrimp salad great. Tortilla soup full of mushy tortillas weird. Chicken soup perfect but didn’t cut out veggies were large chunks. Some staff great and friendly

Stayed in January 2022

extra paying for spa, reception staff had poor English when I arrived

Stayed in February 2022

some lightbulbs weren’t working and there are only 2 plugs

Very relaxing space and only 10 mins by taxi to the action. Cost around 70 pesos

Stayed in January 2022

My friend got food poisoning from a burger there.

Lovely garden and surrounding pool area. Maybe too much chlorine in the pool… super blondes beware! The massage was good!

Stayed in January 2022

perhaps a bit out of the happening but if tien but not a problem

clean and spacious

Stayed in January 2022

only double beds so a little small for a couple to share a bed. and wifi didn’t seem to work in the rooms. had to go outside to use it.

pool was really nice, food was good. good menu. walking distance to a nice beach and walking distance to the main little town. quiet and clean place to retreat after a day at the beach or town to watch sun set and swim.

Stayed in January 2022

the food was terrible and the service even worse. the pool wasn’t clean sadly and had flies and debris in it the whole week that we were there.

it’s a lovely setting and we loved watching sunset by the pool. it’s well located for the nicer beaches up in the north of the town.

Stayed in December 2021

Did n’t have a lounge area that was covered except restaurant

great spot for solo traveller- quiet and nice area, short walk to beach

Stayed in November 2021

Because of a recent storm there was no cable T.V. Service.

Pool well maintained and clean.

Stayed in July 2021

I made a reservation through Booking.com, and after a while, I received an email saying that I could only pay with American Express or a money transfer; otherwise my reserve would be canceled in the next 24h. The facilities are wore off, with many items broke, for instance my shower head was so rusted that did not move, and none of the power outlets in my bedroom work, including the one for the tv. There is no mini bar in the bedrooms, and they charge $20 per item to store at their fridge. The corridors are with a ceramic tile with large grout gaps between. You can hear all the Tec-tec-tec noise of guests luggages running in the corridor while you try to sleep in the morning. The restaurant is overpriced, the service is slow, and the food is mediocre.

The hotel pool is big, and there is space for everyone. I appreciate the no dogs police. There is parking available.

Stayed in February 2024

We arrived around 8:00 p.m. and went to the hotel restaurant for dinner. There were 2 other guests there. It took the waiter a very long time to take our order. All we ordered were 2 beers, a water, fries and guacamole. We had to wait about 1 1/2 hours for this. We questioned the waiter and all he said was that they were busy. BUSY???- with 3 guests in the entire restaurant? Additionally, there was a cat walking around the premises walking from table to table. The staff did nothing to get rid of it. WiFi not great. Getting disconnected constantly. The hotel was a very short ride from the airport about 7 minutes away. We were ripped off. They charged us about $15. We could have walked there, but unfortunately we were not familiar with the area.

The property was a typical Mexican quaint hotel. The room was clean. Staff was friendly.

Stayed in February 2024

Once service was really slow at night in the restaurant. No problem with morning service.

The hotel was really quiet, not full at all so it was best to rest and enjoy the pool. Also the staff was really helping, especially one night with a group really noisy, they went to tell them to stay quiet. I also liked the pool and the great spaces of the property.

Stayed in November 2023