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Reviews of Veranda Pointe Aux Biches Hotel & Spa 4 stars

Royal Road, Pointe Aux Biches, 00230 Trou aux Biches, Mauritius

#7 of 7 hotels in Trou aux Biches

Guests' Choice

Review score

Based on 105 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.2

  • Facilities

    8.3

  • Staff

    8.9

  • Value for money

    7.7

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 2 April 2024

    9.0
    Best value for money. A bit far from the airport, but near the cruise terminal.
    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 1 night

    The water is not crystal clear but ok.

    The location with its "private" beach was fantastic.

    Stayed in February 2024

  • Reviewed: 25 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 12 nights

    The cozy hotel is situated directly on the beach. Its garden is clean and well-maintained. The rooms are cleaned every day. The quality and variety of the food are adequate. The staff strives to make the hotel guests feel comfortable. This is especially true for Rana, who works at the bar, and I have never encountered such a kind person in my life.

    Stayed in January 2024

  • Reviewed: 8 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Comfort Room
    • Stayed 5 nights

    The beach is not nice the sand is very hard, and the sea is a lot dirtier then i remembered it.

    Location of this resort is nice. walking distance to lots of small different places. Rooms was nice a very cool especially on very hot days. Resort very accommodating and staff is nice and friendly. Spa is awesome and very friendly people. Swimming pools are also very nice. Breakfast was excellent!

    Stayed in January 2024

  • Reviewed: 27 December 2023

    8.0
    Resort with secluded feel in the privilege adults only area.
    • Leisure trip
    • Solo traveller
    • Privilege Room - Adults Only
    • Stayed 7 nights
    • Submitted via mobile

    Feel the rooms could use some investment. Really doesn’t feel like a 4 star hotel and it’s unfair on the staff.

    Loved the secluded privilege beach area. The sandy lanes restaurant and bar also great! Staff good in this area. Sara and the restaurant staff were great!

    Stayed in December 2023

  • Reviewed: 24 December 2023

    8.0
    All Veranda hotels are not the same quality! This one was great.😊
    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 2 nights
    • Submitted via mobile

    The guys on the beach keep pestering you to do paid activities, even when you decline. After breakfast it’s impossible to get a sun lounger and there are towels on all of them but no people. It’s like people come really early to book these loungers and pitch much later knowing in the day when someone else could have been using them already.

    Staff were super friendly. Nothing was too much for them Ramdass at the restaurant was exact and went out of his way to be helpful quickly. The fact that you can arrive early and they have facilities for you to take a shower and use the resort while you wait to check in was incredibly nice. That convenience is extended when you check out too. They have umbrellas in each room too in case it rains ( this was very well used ) the food has a nice variety and is fresh. Overall a lovely experience. We’d book here again.

    Stayed in December 2023

  • Reviewed: 20 November 2023

    9.0
    Great place to stay.
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    Price - a bit overpriced for a comfort in the rooms.

    Staff! They were so friendly and great 😊

    Stayed in October 2023

  • Reviewed: 26 September 2023

    8.0
    Overall a great stay. The beach and staff were amazing, however the food was average at best.
    • Leisure trip
    • Couple
    • Family Unit
    • Stayed 4 nights

    food

    beach, room, facilities, location, pool, staff

    Stayed in September 2023

  • Reviewed: 28 August 2023

    9.0
    We both thoroughly enjoyed our stay
    • Leisure trip
    • Couple
    • Privilege Room - Adults Only
    • Stayed 4 nights

    The wording in the information pack is a little out of date regarding gender equality. Instead of saying, 'Evening dress code for dinner: Men must wear long trousers, no shorts' it ought to say, 'No shorts please' as it should apply to everyone.

    I'm glad we paid the extra for a privileged room in the Sandy village. It was very relaxed and quiet. The staff were lovely and always very helpful. Spotless rooms. We reported a faulty hairdryer to staff and a new one was fitted by maintenance an hour or so later. Good service

    Stayed in August 2023

  • Reviewed: 5 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 4 nights
    • Submitted via mobile

    Service could be better at was some of the restaurants.

    Very friendly staff, comfortable room with nice amenities, good options for dining and drinks. Plenty of deck chairs on the beach and water activities included. Security on site and parking available.

    Stayed in July 2023

  • Reviewed: 1 July 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 8 nights

    If you have a comfort room, you are allowed to use only the main pool (not the infinity pool which is the first photo you see on booking). The infinity pool is in the adult only area of the hotel. The problem is not that you should pay extra for adult only room, but the walls beeing super thin. We could hear everything from outside (people walking, opening/closing doors, buisy road near the hotel) and also from other rooms (people talking, crying babys etc.). The bed was cracking and made noise even for a slight move. Some of the cleaning ladies made a really good job and some days we didnt even get our free bottle of water ( we should get 2 refills per day).

    Overall the hotel is nice with comfortable rooms and a small beach (perfect for sunbathing) and has a nice location. The wifi is really good in the whole area of the hotel. The staff is friendly and although everybody speeks French, they always switched to English for us if need something. The hotel has a small parking lot which is free and the guests mostly used taxis so it was easy to park. The breakfast was really good (always the same, but really vide variaty of food). The dinner was sometimes repetitive and lack of flavour, but we always found something new and tasty to try and the staff made sure they didn´t run out of anything. They organise lots of actvities during the day, and also a live music every night. There is also a well equipped gym (requires reservation). As a welcome gift we received a voucher for free foot massage (15 min) and welcome drink. It was really nice that our last night we received an invitation for BBQ party with free coctails and rum tasting.

    Stayed in June 2023

  • Reviewed: 29 June 2023

    8.0
    Cure boutique hotel
    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 6 nights
    • Submitted via mobile

    If you are in the cheaper room, you are only allowed to use 1 of the pools. The overall hotel seems to be focused more on French speakers (in English the staff can be perceived to be a bit direct/find it difficult to communicate). Also, staff was very pushy on submitting a tripadvisor review and mentioning them in said review, which we learned on the end of our stay was endorsed by management. Furthermore, rooms are very noisy so you hear everything (people walking outside, opening/closing their doors, the entertainment in the restaurant area at night) Overall the experience was nice though, and we would come back to this hotel.

    A small, quaint boutique hotel with nice facilities and concept. The hotel is clean, with good sustainability and nice food variations. Kudos to the management team, as you could see they were actively working on improving the hotel.

    Stayed in June 2023

  • Reviewed: 30 May 2023

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Comfort Room
    • Stayed 2 nights
    • Submitted via mobile

    All the staff were very friendly and helpful, particularly Yoginee who made sure we had all the information to help get us settled in :)

    Stayed in May 2023

  • Reviewed: 29 April 2023

    8.0
    Beautiful Hotel (Requires more English speaking staff)
    • Leisure trip
    • Family with young children
    • Family Unit
    • Stayed 7 nights
    • Submitted via mobile

    While staff were friendly, many did not speak English or understand when being asked something. The buffet at breakfast and dinner always seemed chaotic. There appeared to be too many guests to service at mealtimes, and food often ran out and it was sometimes difficult to find a table to sit at. Meals were also not always up to scratch.

    The location and facilities were lovely. Pancakes and cocktails were good. The inclusive package included most drinks and it was never necessary to have to spend outside of the package.

    Stayed in April 2023

  • Reviewed: 13 February 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 7 nights
    • Submitted via mobile

    Weren’t aware that one restaurant was at an extra cost this needs to be made clear at booking stage. They need to provide draws in the room for clothing

    Stayed in February 2023

  • Reviewed: 30 January 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 7 nights
    • Submitted via mobile

    The weather and there was limited air circulation in the superior room

    The staff.

    Stayed in January 2023

  • Reviewed: 23 January 2023

    8.0
    Lovely hotel on a beautiful beach.
    • Leisure trip
    • Family with young children
    • Family Unit
    • Stayed 9 nights

    Unfortunately, the food is very substandard. Luckily however, we only booked a bed and breakfast package, but on the 2 occasions we had the dinner buffet the food was not well cooked and was very bland. On the first day, we ordered lunch from the a la carte menu and it was very overpriced for the food. My sister and I ordered the chicken Caesar salad which arrived with about 8 pieces of lettuce and a few pieces of over cooked chicken and an egg that looked like it have been cooked for 20 minutes. No croutons, no parmesan and no dressing....even though they were mentioned on the menu. My son ordered a burger which was tiny but OK in flavour. After much resistance, the manager eventually agreed to remove these meals from our bill.

    Veranda is a lovely hotel situated on a beautiful beach. There is plenty of storage in the rooms and the beds are super comfortable although the family room is a bit squashy. The gym is well equipped compared with most hotels although it is quite small so not ideal if more than 2 or 3 people training at a time. The pool, bar and beach areas are all lovely. They have a wonderful spa, but they are busy so prior bookings are necessary.

    Stayed in January 2023

  • Reviewed: 21 January 2023

    9.0
    Fantastic time with the most incredible service
    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 7 nights
    • Submitted via mobile

    No non-smoking areas

    beautiful, clean and exactly as described

    Stayed in January 2023

  • Reviewed: 11 January 2023

    9.0
    Lovely resort right on the beach - will definitely come back again
    • Leisure trip
    • Family with young children
    • Comfort Room
    • Stayed 3 nights

    We had a wonderful stay at this lovely location right on the beach. The snorkeling was amazing. The staff and facilities were excellent. The buffet meals were good with lots of variety. Would definitely come here again.

    Stayed in January 2023

  • Reviewed: 2 November 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 12 nights
    • Submitted via mobile

    Unfortunately, the food was not variable enough indeed, however it was ok.

    Polite staff, nice atmophere, room is fully equipped.

    Stayed in October 2022

  • Reviewed: 29 October 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    the quality and variety of food can be improved

    nice place, basic for the standard in Mauritius

    Stayed in August 2022

  • Reviewed: 25 August 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    Food is what I didnt like, clean room and toilet.

    Stayed in August 2022

  • Reviewed: 11 August 2022

    8.0
    nice and daily animation made it really happy
    • Leisure trip
    • Group
    • Comfort Room
    • Stayed 6 nights
    • Submitted via mobile

    room not that clean bathroom design in comfort room

    the reception area the beach the animation team especially Ronin restaurant view and decor

    Stayed in August 2022

  • Reviewed: 7 August 2022

    9.0
    We had s nice stay
    • Leisure trip
    • Family with young children
    • Comfort Room
    • Stayed 7 nights
    • Submitted via mobile

    Unfortunately, there are not that many restaurants around that you can easily reach by foot.

    Friendly staff, nice beach & comfortable rooms. we had a nice stay!

    Stayed in August 2022

  • Reviewed: 23 June 2022

    8.0
    Honeymoon trip
    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 4 nights
    • Submitted via mobile

    - Drinks for dinner were charged including water. - Limited variety of food at the buffet. - Toilet didn't flush very well. Had to flush at least two times and wait 15 minutes between each.

    - Upgraded room for our honeymoon which was very nice. - Honeymoon dinner provided on the beach. - Complimentary foot massage at the spa. - Private beach right outside the room. - Nightly entertainment - Infinity pool with amazing views and sunsets - Staff checked up with each room in the evenings to ask if anything was needed. This was a super nice service and convenient.

    Stayed in June 2022

Showing 1 – 25

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