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My husband and I stayed at Shangri-La Le Touessrok in Mauritius for nine nights, from May 8th to May 17th, 2024, in the Frangipani Suite (half board). Our experience was exceptional. Exceptional Service The hotel is modern and impeccably clean. The service is extraordinarily personal, with staff going above and beyond to ensure guest comfort. Every request was promptly fulfilled. Warm Welcome Upon arrival, we were escorted to a beautiful lobby with comfortable seating and chilled drinks while the check-in process was handled seamlessly, a refreshing change from usual check-in queues. Outstanding Staff Special mentions: Our Butlers: Odesh and Clarel, who ensured we never lacked anything. Iqbal Goolfee (SM Duty Manager), Jessan Kadun (Front Office Manager), Hassen (Guest Relations Manager), and the front office team, including Dinesh and Clarette, who anticipated our needs. Deepak, who was incredibly helpful and informative. Concierge and Activities The concierge team was welcoming, patient, and knowledgeable, handling our booking requests and last-minute cancellations with grace. CHI SPA The CHI SPA is phenomenal, with luxurious facilities and attentive staff, especially Geraldine. The delicious teas and premium L'Occitane toiletries were delightful. Dining Experience The food was outstanding. Le Bazar offered a wide variety of cuisines each evening, with plenty of vegetarian options. Breakfast included fresh South Indian Dosa and Aaloo Parathas. Saffron restaurant served exceptional Indian food, with special thanks to Chef Ahmed, Umesh, and Dev. Recreational FacilitiesThe well-maintained tennis courts and clean swimming pools were impressive. The beach service, including cold water, towels, fresh fruit, and sorbet, was excellent. The white sandy beach was perfect for barefoot walks. Private Island:Shangri-La’s private island, accessible via a short boat ride, is serene and immaculate. The facilities and staff made it an ideal place to relax.

Stayed in May 2024

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Everything was beyond exceptional.

Stayed in May 2024

The buffet wasn't great quality The a la carte menus at the restaurants exceptionally over priced

The welcome; hotel interiors and facilities, staff were exceptional

Stayed in May 2024

Nothing !

The location is amazing and the staff and service is excellent !

Stayed in May 2024

It needs to have more restaurants

I like the location and the view of the resort it was amazing

Stayed in April 2024

The hole stuff are amazing

Stayed in May 2024

I ordered a bolognaise one evening as I didn’t want to leave the room and it was not great. But the other room service meals I’d ordered during my stay were delicious.

The property was beautiful. The service was exceptional.

Stayed in April 2024

I liked everything

Every thing was exceptional!! Absolutely best hotel I have been in my entire life.

Stayed in April 2024

Nothing at all

Staying at the hotel was a really nice experience. Staff are all helpfully and friendly, beach very besutiful , all facilities are available, and rooms are very nice and clean and food very delicious. It was an unexceptional stay.

Stayed in April 2024

Nothing

Everything! Wonderful resort with high taste amd super service level.

Stayed in April 2024

The hotel is not new, but it's not a big deal. We loved it anyway

The service and the general atmosphere is amazing. Everybody is so helpful, make you feel like a special guest. Japanese and Mediterranean restaurants are absolutely amazing. Food is great. Privacy on the beach is great. Live music every evening in the bar is great. Loved our stay and would stay again.

Stayed in March 2024

The food was average compared to other resorts in Mauritius and also the in room dining options is very limited

Lots on offer, location and exclusivity

Stayed in April 2024

The a la carte restaurants are on the small side, which is great to not feel over crowded and resorty once you're in them, but they can be booked up a couple days ahead so recommend booking early.

We don't normally like resorts and tend to prefer smaller boutique hotels - but Shangri La does an exceptional job of feeling spread out and not over crowded, and from start to finish we were provided exceptional service from every member of staff and made us feel incredibly taken care of. The grounds and facilities are gorgeous, somehow one of the most bug-free places we stayed on the island, and we really appreciated that so many of the services were included at no cost - water on the beach, kayak and paddle boards in the lagoon, boats to the private island, little surprise ice creams by the pool, roaming musicians playing requests - they just do an excellent job of making you feel like they want to make the experience worth it and there was no hidden costs every time we wanted to do something. Food was great in all the restaurants and they offed gluten free options regularly to my wife who is coeliac. An exceptional place to stay!

Stayed in March 2024

Nothing

Great junior suite with beach access. Lovely curved beach.

Stayed in March 2024

A bit to expensive. And I forgot something in the room. They dont annunce me. I raelized after 2 days.

Beaches, a lot of palms, kids club

Stayed in February 2024

The stay was just perfect 😊

The variety available was amazing, and the quality and freshness of the products were absolutely superb. The location was tranquil and had an amazing view over the resort which is simply breathtaking.

Stayed in January 2024

drinks,coconut very expensive!!!!

room location,food,staff kindness,l'accueil , the vue ,room service and ilot Mangenie

Stayed in December 2023

The staff are well mannered and extremely friendly

Stayed in December 2023

Brilliant location, exceptional staff, wonderful food - just a beautiful resort

Stayed in December 2023

Drinks and food are pricy

Everything but especially the breakfasts, the room, the people

Stayed in December 2023

Food is delicious. The staff is excellent and always helpful. A lot of activities and places to relax. Very good spa

Stayed in December 2023

Exceptional levels of proactive service and customer care. I much appreciated the hospitality, and the quality of facilities and delivery of services. The staff members provide exceptional service that is both friendly and professional, helping to make guests’ stay as pleasant and comfortable as possible. I much appreciated the hospitality and professionalism of the butler service ( Mr Kevin , Mr Sada ) the 24-hour reception services ( Mr Sylvio, Mr Mahfooz , Mr Sadien ) the front desk managers Mr Jessan or Mme Jessica the duty manager. Daily housekeeping was exceptional .. a special thanks to Mr Surajsing and Mr Sanjiv . The restaurants are excellent! The breakfast at the two restaurants is very good and tasty! The breakfast on the beach is just a perfect way to start the day ! Mr Ponnen thank you for the great coffee and care ! The spa is very nice and has trained masseuses, gyms with personal trainers. The live entertainment was excellent and the Happy hour was a great time to meet new people and socialize on the beach .

Stayed in November 2023

Nothing , everything was amazing.

Everything was amazing ✅Very clean ✅ Big rooms ✅ Beautiful beach & swimming pools ✅ Excellent staff Special thanks to Mr. Hassan & the chef Ahmed you are the best.

Stayed in November 2023

It’s hard to find something to dislike - the staff work 24/7 around the clock to make sure you’re comfortable and are having the best experience.

The island and resort look like an extract from a postcard. It’s like paradise. When we entered the room we couldn’t believe how beautiful the room and scenery looked like. The location is stunning, but it’s really the hotel staff that make the experience unforgettable. Everywhere you go - from restaurants, spa, cleaning, private island etc they make an effort to make sure you’re not missing anything. Kudos to the management and the super hard working people behind it, it feels like you’re embraced by a big family once you’re there day to day. Don’t think twice, the food, the people, the location - everything was incredible. This was one of the best holidays we ever had and definitely the best hotel choice. We’re already dreaming of coming back.

Stayed in November 2023