Coastal Road, Balaclava, Mauritius
#7 of 12 hotels in Balaclava
Guests' ChoiceBased on 90 hotel reviews
8.1Cleanliness
8.4
Comfort
8.3
Location
8.2
Facilities
8.3
Staff
8.3
Value for money
7.7
Free WiFi
8.4
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End of dialog contentReviewed: 20 May 2024
Fatima
United Arab EmiratesI didn’t like that some staff are not trained well and the spa massage therapist need to be trained and cut their nails. The coconut had no taste at all. The room was clean but the washroom top was not clean all times and looks old as well.
I like the beach and the room access on the ground floor i liked that kiven the relationship manager was very helpful and supportive during our stay. He was amazing
Stayed in May 2024
Reviewed: 30 April 2024
Kealeboga
Botswanarefusing to give me my IHG points only because i booked through booking.com
beach. my room. getting my purse after i lost it.
Stayed in April 2024
Reviewed: 28 April 2024
Moroke
South AfricaLimited activities
Everything
Stayed in April 2024
Reviewed: 17 April 2024
Mrs
United StatesOnly that there was no beach.
There was no beach area. The pool was small but nice, and the daily and night entertainment was an added plus.
Stayed in February 2024
Reviewed: 5 April 2024
Rekha
ZambiaSpacious room, food and beach front
Stayed in March 2024
Reviewed: 12 March 2024
Qing
ChinaThe location and seaside view from the hotel lobby is great though it's kinda long way from the airport to the hotel. Overall, I like our time there.
Stayed in February 2024
Reviewed: 16 January 2024
Sharish
MauritiusService in the a la carte restaurant was not great. Waited 40 mins for drinks to come.
Cleanliness of rooms and resort in general. Great welcome and pool side service.
Stayed in January 2024
Reviewed: 6 January 2024
Tineka
United StatesConcierge could be more knowledgeable of attractions available to tourists.
The staff was very friendly, and accommodating to meet our requests. The breakfast was excellent with plenty of options. The hotel was clean and perfect for all travelers, couples or families.
Stayed in January 2024
Reviewed: 3 January 2024
Nro0169876
IndiaThe Daily Cultural Program should have been scheduled and also the Options of all Inclusive of unlimited beverages alcoholic and non alcoholic should have been given.
The Indian Cuisine and good options of Indian Food
Stayed in January 2024
Reviewed: 3 January 2024
Peter
United Kingdomlocation isn't great with a not so pleasant view towards Port Louis. While some might like to watch the constant stream of ships arriving at the port, we didn't. And the smoke from some sort of refinery was 24/7
Excellent facilities, room and food. Staff were very good on the whole and we had a tremendous stay. Water sport options were really good as well.
Stayed in January 2024
Reviewed: 2 January 2024
Dudley
South AfricaFood was excellent
Stayed in December 2023
Reviewed: 29 December 2023
Prashant
United Arab Emiratesants in the room and hair in the bathtub when we checked in - was pointed out to room service and front desk.
well maintained beach, rocky mostly but very picturesque and landscaping did justice to the overall landscape available. excellent entertainment in the evenings - live band and singing. good breakfast. wifi was good across the property. as we checked out extremely early and could not have the breakfast, a small packet was prepacked for us, which was a nice gesture.
Stayed in December 2023
Reviewed: 28 December 2023
Maliteboho
LesothoWe were not given attention like the white people most of the time when we need help in the dinning
Convenience and facilities
Stayed in December 2023
Reviewed: 27 December 2023
Talvinder
KenyaThe food wasn’t all that good
Clean
Stayed in December 2023
Reviewed: 6 September 2023
John
CanadaBuffet was good. Lots of choices.
Stayed in August 2023
Reviewed: 6 March 2023
Genevieve
Nigeriathe location
services , the staffs especially me Kelvin ! the duty manager and the food ! breakfast and dinner were excellent
Stayed in March 2023
Reviewed: 5 November 2022
Mart
EstoniaFood was extremely expensive. Too far from competitive points.
Stayed in November 2022
Reviewed: 27 August 2022
Uzma
United Kingdombeautiful location
Stayed in August 2022
Reviewed: 20 August 2022
Rakotomandimby
MadagascarThe check-in process is a bit longer than expected. We understand that we asked for an upgrade, but I think the staff did not know if our room was ready or not which lead to many, really many "wait a minute, we check something".
Heated pools was really good! The buffet is awesome.
Stayed in August 2022
Reviewed: 21 July 2022
Kholoud
Qatarthe feather pillow wasn’t comfortable, there should be a variety for the guest.. and the AC had some problems that I could adjust it.
Stayed in July 2022
Reviewed: 17 January 2022
Rahul
IndiaThe property was amazing, beautiful and clean.
Stayed in November 2021
Reviewed: 3 December 2021
Ashfaq
United Kingdomprice was high
staff were very helpful yahdev in the restaurant and richardo in the gym Mr Ishrat was very helpful in all matters
Stayed in November 2021
Reviewed: 28 May 2024
Phalatse
South AfricaNothing that i can think of. 😀
The service was exceptional from check in,cleaners, waitresses Aashni, Aman,John from the pool house.
Stayed in May 2024
Reviewed: 24 May 2024
Milan
United KingdomN/A
This resort is beautiful. It’s ideal for all types of customers whether you’re planning to come with your family, friends or on a business trip. The staff are very kind, attentive and customer focused. Kevin has been very helpful to us during our stay - he’s assisted us booking excursions, advised us on activities we can partake in at the resort and has done his utmost to ensure we have the best break. Himanshu kindly helped me organise a three course meal for a special occasion I’d planned via email ahead of the trip. He catered to our requirements and went above and beyond to make it extra special. Thank you to the whole team at Intercontinental for making our stay so wonderful 🙏🏽
Stayed in May 2024
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