Turtle Bay , 0000 Balaclava, Mauritius
#6 of 12 hotels in Balaclava
Guests' ChoiceBased on 227 hotel reviews
8.0Cleanliness
8.7
Comfort
8.7
Location
7.5
Facilities
8.3
Staff
8.8
Value for money
7.5
Free WiFi
8.8
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End of dialog contentReviewed: 18 March 2024
Raimo
Estoniaimages and reality do not go together
breakfast was enjoyable, location is separate, the glass-bottomed boating was very pleasant, the captain was very professional
Stayed in March 2024
Reviewed: 24 February 2024
Nour
Saudi ArabiaRestaurant didn’t have Air conditioning. And also a lot of bugs and gecko specially inside the room
The staff and the heated pool
Stayed in January 2024
Reviewed: 23 February 2024
Abdulaziz
Saudi ArabiaClean private pool
Stayed in February 2024
Reviewed: 4 February 2024
Hd
KenyaBeach too rocky
Pool villa
Stayed in January 2024
Reviewed: 18 January 2024
Celeste
AustraliaThe staff with the exception of Jodie and Kiran at reception were not very friendly. They looked overworked and quite sad actually. No smiles or eagerness to help. There was lots of confusion in the kitchen over egg orders at breakfast, with us and other guests.
Breakfast was the same daily. Should be changed to accommodate longer staying guests. Room was sooooo good; beyond our expectations. Seafood was delicious and at a good price for a 5 star resort. My food intolerances were also accommodated.
Stayed in December 2023
Reviewed: 9 January 2024
Illsley
United KingdomA lot of things require 24 hour advance booking - activities and restaurants. So do think ahead.
Lovely relaxed atmosphere. Great setting and beach. Very clean and conformable. Staff were very accommodating.
Stayed in January 2024
Reviewed: 5 January 2024
Juan
Hong KongNeed a car or taxi to move around the island. Sea water is not transparent and wifi in the beach doesn’t work properly. Beach full of rocks and pebbles. Definitely recommend swimming pool. 1 hour drive from airport.
Cozy hotel with nicely decorated and big rooms. Inside room pool with warm water is a dream. Staff are welcoming and sweet always ready to make the stay memorable. Food is great.
Stayed in January 2024
Reviewed: 1 January 2024
Iftikhar
United KingdomThe food- breakfast was poor everyday Lack of entertainment
The room was amazing with the private pool
Stayed in December 2023
Reviewed: 1 January 2024
Keith
United KingdomPoor quality basic foodstuff overall.
Friendly and helpful staff, cleanliness, quiet site overall.
Stayed in December 2023
Reviewed: 30 December 2023
Saad
Saudi ArabiaThe pool in the room
Stayed in December 2023
Reviewed: 29 December 2023
Kate
SwitzerlandThe beach wasnt great. It wasnt so nice for walking in and out and swimming. The hotels further along had fantastic beaches although much bigger complexes. The food was dissapointing.
Very quiet and relaxing, everything was very clean and the staff incredibly friendly and helpful. Our room was lovely and the private pool was perfect for night time and just to have privacy and the afternoon sun.
Stayed in November 2023
Reviewed: 28 December 2023
Suquena
United KingdomSpa - Fee to use the spa, not worth it Not enough activities, e.g. no early morning yoga classes Beach not great, very little sand and quite rocky.
The rooms, the restaurants and especially the staff.
Stayed in December 2023
Reviewed: 26 December 2023
Muhannad
Saudi ArabiaOne male staff at the reception was rude and made my check in very late i was waiting more than an hour and when I asked him he said it will take 10 minutes but it took more than half an hour.
The room service was fantastic and the room was very clean. And I would like to thank Samantha for her great help and support
Stayed in December 2023
Reviewed: 14 December 2023
Nosa
United KingdomI didn't like lighting at night because it was too dark and couldn't take nice pictures also there wasn't enough mirrors in the room or around the resort.
I love the staffs especially Sureka she made my stay lovely and i also loved my room with a heated pool
Stayed in December 2023
Reviewed: 13 December 2023
Ree
United KingdomPoor quality plastic bottled water [vital] + shower gel + noone at reception after 12am + lights all black out in reception area around 2am + plastic cups and glass in bedroom + coconut tree right in front so very min partial sea view suite. + birds dropping and swimming in private pool more than us + could have a glass panel by edge of pool suite for more safety especially for kids + slippery bathroom no non slip matt/bath matt provided + hotel slippers with wooden floor makes it more slippery esp wen wet!! Falling hazard +kids club is a joke. No one there and you have to stay with your kid.. very very small and minimum toys.. my kids play room is much more bigger + lizards in bedroom!!!! + overall not value for money. I personally found it too expensive for wat we received and it was bfast only package. Complete Rip off! Not wat I expected at that price.
Furniture+ bedding + staff + large space suite
Stayed in December 2023
Reviewed: 11 December 2023
Alswaidan
Saudi ArabiaThe breakfast
Stayed in December 2023
Reviewed: 4 December 2023
Pooja
MauritiusToo many mosquitoes and ants
Honeymoon surprise (bath tub with candles and flowers) It was relaxing
Stayed in December 2023
Reviewed: 2 December 2023
Chijioke
NigeriaToo many flies and only one restaurant
Very quiet
Stayed in December 2023
Reviewed: 29 November 2023
Shruthi
United Arab EmiratesToo many flies in the dining areas
Heated pool in the room, delicious food, excellent staff.
Stayed in November 2023
Reviewed: 30 September 2023
Abdulrahman
Saudi ArabiaLoving staff- free water activities- nice food
Stayed in September 2023
Reviewed: 26 September 2023
Tarek
United KingdomLocation wasn't great, everything was far, even a super market. Very quiet area. Car parking is limited on site.
The view from the room was very nice. Staff were very efficient and helpful.
Stayed in September 2023
Reviewed: 15 September 2023
Choene
South AfricaToo many cats at the restaurant area
Beautiful resort. Exactly what as advertised.
Stayed in September 2023
Reviewed: 15 September 2023
David
Czech RepublicThe only disadvantage is quite remote area. For some, however, this might be an advantage as they can relax completely, surrounded only by the nature.
The resort is stunningly beautiful. Spacious rooms, bathrooms especially, excellent architecture, perfect staff and excellent chef. Combined with the amazing spa service you get what you need to relax completely.
Stayed in September 2023
Reviewed: 13 September 2023
Victoria
United KingdomStaff were friendly but service was very slow at breakfast and dinner. My husband waited 1 hour for his beer to arrive! We were offered a romantic turndown as we were on honeymoon but we never received it. I also turned up for a beach yoga class that was advertised but again this never materialised. These issues may be down to us going out of season and new staff being trained up ready for summer but it was a shame not to have 5 star service on our honeymoon.
Bedroom with private pool was beautiful. Lovely beach and pool area too. Breakfast and dinner were good with lots of choice.
Stayed in September 2023
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