Estrada da Baía de N. Senhora da Esperança, Cotai, Macau, Macao
#18 of 68 hotels in Macau
Guests' ChoiceBased on 700 hotel reviews
8.6Cleanliness
9.0
Comfort
9.1
Location
9.1
Facilities
8.8
Staff
8.9
Value for money
8.3
Free WiFi
8.8
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End of dialog contentReviewed: 6 May 2024
Apollonia
BelgiumThe only low point is that we can hear people in the corridor if they talk too loud.
It was very nice. The place is very big so it's easy to get lost but the staff provide you with a map that's very useful. Good location, and our view was very nice. Lot of restaurants inside, and the casino is amazing.
Stayed in April 2024
Reviewed: 4 May 2024
Charmaine
Singapore1. Buffet was not great, but there are still many food options nearby so it’s all right. 2. No bidet in the toilet
1. Really huge room, perfect for a family of 4! We loved the space of the bedroom, living area and toilet. 2. Super comfy beds. 3. Location is great - easy access to shopping area and food. 4. Good service - friendly housekeeping 5. Quick and fuss free check in and check out.
Stayed in April 2024
Reviewed: 30 April 2024
Ashish
Indianothing
service, ambiance and vibes
Stayed in April 2024
Reviewed: 29 April 2024
Ian
United KingdomNothing
Skipped breakfast too expensive
Stayed in April 2024
Reviewed: 29 April 2024
Damien
AustraliaLight exhibit and gondola closed a lot earlier than we expected
Beautiful hotel, courtesy bus was a nice surprise, helpful staff and the casino is massive
Stayed in April 2024
Reviewed: 29 April 2024
Commander
ThailandIt’s big sometimes you will get lost!
There are many things in one place! And also easy to walk to another place
Stayed in April 2024
Reviewed: 29 April 2024
Lee
SingaporeWas a bit disappointed as the system was down when we arrived and waited very long before we could check in. After checking in, we had to wait for our luggage’s to be delivered. And the sofa bed for my son was not set up even though I requested earlier. On the day we check out, our luggages got delayed also, they are suppose to deliver from main lobby to west lobby. However, the staff act on it very quickly knowing we are rushing to the airport.
Staff are all very friendly and helpful 👍🏻
Stayed in April 2024
Reviewed: 29 April 2024
Swee
SingaporeNothing major that we dislike except during check out, we stayed at south wing, not aware that we can't passed through casino with luggage, therefore we need to back track to 3rd floor with luggages n wheelchairs to main hall
Nice clean rooms, full set of amenities provided. Nice smell of shampoo, shower gel , hand-wash n body lotion . Clean towels too . Beautiful interior design including the shopping malls
Stayed in April 2024
Reviewed: 28 April 2024
Escovar
IndiaNOTHING !!
Location is perfect, View from the room & property is more than beautiful. Service is excellent... for those residing at the venetian you get 24 hours free baggage storage service post check out and Bobo from the concierge desk was extremely helpful in getting me a bus ticket from the hotel lobby to hongkong Jordan
Stayed in April 2024
Reviewed: 28 April 2024
Hiensi
United StatesN/A
Wonderful location and facility! Great supportive transportation and services! Kind and friendly staff! Beautiful and clean room and nice view!
Stayed in April 2024
Reviewed: 26 April 2024
Chien
Taiwandidn't have it
Stayed in January 2024
Reviewed: 25 April 2024
Monica
IndiaEverything!
Stayed in April 2024
Reviewed: 25 April 2024
Ailyn
United Arab Emiratesnothing
location
Stayed in April 2024
Reviewed: 24 April 2024
Hartati
IndonesiaBathroom door Tv channel just a few (need to update, especially kids channel)
Big room can fit more than 4 pax (w/ extra bed may be 6pax 🤭) Near foodcourt
Stayed in April 2024
Reviewed: 22 April 2024
Sotiris
United KingdomNothing
Just a great hotel with an extra comfortable room. Excellent service
Stayed in April 2024
Reviewed: 22 April 2024
April
United KingdomNothing.
I arrive from Macao airport and I have been informed by the hotel that they have a free shuttle from the airport straight to the hotel which was very helpful as it was my first time travelling. The hotel was very responsive with my queries and requests especially we were celebrating a triple birthday and the hotel prepared a birthday cake which was very kind gesture. Our room was huge, has all the amenities we needed. I love the bathroom most especially, clean and elegantly presented. The hotel was also secure and has a seamless check out which was very efficient.
Stayed in April 2024
Reviewed: 21 April 2024
Nileshkumar
IndiaRooms are really great and really big hotel with superb interior with all the facilities
Stayed in April 2024
Reviewed: 21 April 2024
Zhi
Malaysia-
Very clean and the staff are nice The shuttle service is very convenient for travellers to go airport or other places
Stayed in April 2024
Reviewed: 20 April 2024
Ali
United Arab EmiratesThe environment and security
Stayed in April 2024
Reviewed: 20 April 2024
Mario
Hong KongTry to avoid peak check in hours.
Very clean suite, lots of restaurants. Indoor walking great. 10mins walk to old Taipa village.
Stayed in April 2024
Reviewed: 19 April 2024
Shrey
IndiaThere should be a pickup bus from the bus terminal as well. Also being stringent about 3 PM checkin caused us discomfort. Also Indians need Health Faucet in the washroom.
The mall, the facilities are exceptional. It is worth the experience. Courteous Staff, large rooms, best in class service.
Stayed in April 2024
Reviewed: 17 April 2024
W
CanadaThe room is spacious, clean and tastefully decorated.
Stayed in March 2024
Reviewed: 16 April 2024
Ricky
CanadaThe hallway smells very strongly of cigarette smoke
Rooms are very spacious, lots of dining choices
Stayed in April 2024
Reviewed: 14 April 2024
Sylvester
Brunei DarussalamIt's a long way to the main entrance as we cannot go through the casino with a child.
The room was great and my daughter enjoyed the bunk bed as well as her own space in the room.
Stayed in April 2024
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