no shuttle bus

good front desk service

Stayed in May 2024

Spacious room with plenty space. Luxury welcome amenities. VBariety of breakfast selections. Good taste. Highly recommend Chinese restaurant.

Stayed in April 2024

Concierge was far beyond expectations. It was my first time visiting Macau and first international business trip after I started a new job two months ago. So I was nervous and the concierge was very helpful and made sure our stay was comfortable and I cannot forget how wonderfully they treated us.

Stayed in April 2024

great service, great room

Stayed in April 2024

Chinese breakfast at lobby restaurant was bad!!! Tasted like we were eating leftover.

Location of restaurant is well situated.

Stayed in February 2024

Everything exceeded all expectations. It had probably the best service I've ever experienced.

Stayed in March 2024

very difficult get taxi

Stayed in January 2024

I booked a waterfront suite and my view was of an enormous bus parking station . Very disappointing.

The service was exceptional , the staff went out of their way to make us feel welcome , and gave us a bottle of wine and a piece of cake for my partner’s birthday .

Stayed in February 2024

nothing

Stayed for the Macau Grand Prix, fantastic views of Macau Tower and Grand Lisboa from our wrap-around windows. Bed linens are to die-for. Excellent staff. Already booking my stay for next year.

Stayed in November 2023

friendly staff, convenient location. More importantly, we were lucky enough to see the fireworks from our room.

Stayed in September 2023

Since I am a vegetarian, the breakfast has limited choices of vegetarian dishes and 2 to 3 dishes stated vegetarian but actually there are still some meat inside.

The Views from room windows, breakfast is average

Stayed in September 2023

Check-in process can be improved

The bay view room is awesome. Facing Macau Tower and bridges. Although hotel does not have shuttle bus, we can take free shuttle bus from MGM Macau to MGM Cotai/ferry terminal/airport. We had a wonderful stay for our wedding anniversary.

Stayed in July 2023

With a 5 stars hotel don’t understand why allow guest wear sleeping to restaurants. Should make dress code sign .

Stayed in April 2023

Size of room is large, the bed is very comfortable

Stayed in March 2023

Nothing

All was good

Stayed in March 2023

The hotel is in a quiet location, so wait time for a taxi may be a little longer. The restaurant had a special event on, so only Chinese food was available for both nights of our stay. However the bar food was a good alternative.

The staff were wonderful, couldn’t do enough. We were given an upgrade to a suite which was a nice surprise. The bar was lovely with a good range of bar food. For our return to the ferry we were offered the complementary hotel transportation. This is a premium quality hotel away from the crowds in Cotai & walking distance to the Portuguese areas of interest.

Stayed in March 2023

Facilities were somehow out of date, breakfast is not as good as MO HK or MO Singapore

Very good location , quiet and relaxed compared with other luxury hotels in Macau, nice staffs

Stayed in March 2023

very leisurely (and probably one of the very few non-gaming) stay in Macau.

Stayed in January 2023

There’s some improvement needed in terms of the service; for example the day when I checked in was also the day that the property checking its electrical pressure something like that, however I didn’t got informed when check in , until when the electricity suddenly cut off and TV in my room couldn’t work , only I knew about it when the engineer came to check. Good thing is the attitude of the engineer is good in manner.

i like the view of the room I’m staying , and also the breakfast buffet, not to mention the gym room and swimming pool is an advantage also.

Stayed in January 2022

Everything was amazing. I'd go back to stay for sure!

Absolute attention to detail in all aspects, whether in the room with the little notes, the tea, or the birthday balloons, or the amazing breakfast buffet with special attention to your needs, plus staff that took Care of you. Special mention of Jose at vida rica, who started our day off with positivity. The view was stunning, and the room was spacious. Lovely hospitality from all staff. The bath was perfect. The bathroom in the room and in the gym/pool facilities were wonderful.

Stayed in December 2021

This review has been hidden because it doesn't meet our guidelines.

I recently stayed for three days in a suite at the Mandarin Oriental, Macau, and I'd like to share my feedback. Frankly, the hotel's decor seems quite outdated. Considering the price, there are many newer hotel options in Macau offering better value . The breakfast was disappointing with limited choices. I was particularly taken aback by the strict adherence to a 12 PM checkout time. A 2 PM checkout is quite standard, yet Sou Liszt threatened an additional half-day charge for any delay. This approach felt unnecessarily rigid and unwelcoming. Given this experience, I'm inclined not to choose this hotel in the future and would advise others to consider the many luxurious new hotels in Macau.

Stayed in January 2024

Concierge team very helpful

Stayed in November 2023

The staff couldn’t find our reservation and took us 45 mins for checking in, even though I am happy to pay it in full once again in order to avoid delays

Excellent location

Stayed in March 2023