956-1110 Avenida Da Amizade, Macau, Macau
#19 of 66 hotels in Macau
Guests' ChoiceBased on 365 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
8.6
Facilities
8.9
Staff
9.2
Value for money
8.6
Free WiFi
8.7
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 16, 2024
Leanne
Hong KongNothing it was fabulous
Large rooms, very comfortable bed with pillow menu , renovated bathrooms
Stayed in May 2024
Reviewed: May 12, 2024
Tamae
Hong KongNothing
We throughly enjoyed our weekend away at Artyzen from the moment of arrival to checkout. The room is spacious and stylishly decorated. The bed was super large and comfy. All stuff members were nice and helpful. The free shuttle bus services to other parts of the city (from the hotel right next door) were convenient too. We enjoyed spending some time at the hotel bar with a friendly barman and live music. Outdoor facilities are excellent. And the breakfast was substantial. We will definitely come back soon!
Stayed in May 2024
Reviewed: May 6, 2024
Yr
SingaporeNil
Great rooms and great service!
Stayed in April 2024
Reviewed: May 6, 2024
Rupert
Hong KongImmediate location
Great pool and kids club
Stayed in May 2024
Reviewed: May 6, 2024
Stanley
ChinaMy credit card was pre-charged before I arrived. while arriving I realized I didn't take the card. So I changed to another card. But the pre-payment on the first card have not been cancelled till now. The staff told me they have done twice to cancel the payment, but the bank says they didn't receive cancellation from the restaurant.
Room is clean, sound proof is ok in the room, but not great in bath room, I can hear kids laughing from other rooms. Breakfast is ok, staff could do better on arranging the tables, since my table has been taken by someone later than me twice.
Stayed in May 2024
Reviewed: May 4, 2024
Renata
BelgiumAll was good
Super welcome in this hotel, nice facilities, big and comfy room. They even have a choice of pillows! We went to the pool and spa, very nice! Good shuttle service to the casino area and the harbour
Stayed in April 2024
Reviewed: April 23, 2024
Mee-mee
CanadaNothing.
It did not have a casino hence the crowds. Instead, it has a swimming pool and spa in a beautiful garden. The food in the Chinese restaurant was exquisite and there is a Portuguese decor western-style restaurant with a delicious bakery. We also enjoyed the “happy hour” at the quiet bar. Most of the staff are wonderful and because we are returning guests, Isabel upgraded us to a balcony room.
Stayed in April 2024
Reviewed: April 20, 2024
Robert
United KingdomSlightly disappointed by the dinner set menu, where not all the main dishes were available (perhaps because it was a Monday evening?). But the rest of the meal was very good, especially the seafood platter. Location is somewhat distant from the main old city attractions, but on the other hand very convenient for the Sands Hotel shuttle bus terminal for the Turbojet ferry from/to Hong Kong.
Spacious room, with quiet aircon. Breakfast offered spectacular range of choices, in very pleasant surroundings. Staff all very pleasant, polite and helpful, and all spoke excellent english.
Stayed in April 2024
Reviewed: April 12, 2024
Ellen
AustraliaLarge room, clean and very nice resort with pools and slide for the kids.
Stayed in April 2024
Reviewed: April 8, 2024
Rogerio
PortugalI liked every bit of my stay there and intent to come back soon.
I liked everything! The scale and intimação of the buillding. I know the place for 30 years, since it was the former Mandarim Oriental. I have stayed in this hotel before and only can say it did'nt loose any of is caracter. The resort wich did not exist when the hotel was built just next to the waters of the "Porto Exterior", is a superb adiction built on reclaimed land. If not the best, is sure one of the most beutiful in the territory, with its lusch tropical gardens exquisitly entertained. The lobby and the Café Bela Vista, reminding the historic hotel veranda in the buillding wich is now the residence of the portuguese consul, are also amongst the musts of this outstanding, already classic hotel.
Stayed in April 2024
Reviewed: April 8, 2024
Alistair
Hong KongFeels like home
Stayed in April 2024
Reviewed: April 3, 2024
Craig
Hong KongBreakfast was good although they need to purchase a couple of new coffee machines.
A nice hotel not far from the main part of Macau. Great staff and wonderful facilities for kids. The pool was great and had a small slide.
Stayed in April 2024
Reviewed: March 31, 2024
Emily
Hong KongThe carpet in reception needs cleansing.
Pool and spa area are great. Friendly and helpful staff!
Stayed in March 2024
Reviewed: March 28, 2024
Dean
AustraliaThe staff were exceptional, cannot praise them enough. The hotel itself has many great features including the restaurants and cafe, the free shuttle service, and the gym was one of the best I have seen in a hotel. Location was good, pretty easy walk to most points of interest in Macau. The pillow menu is a must!
Stayed in March 2024
Reviewed: March 20, 2024
Hazel
ChinaWe did a late check in and there was no doorman waiting to help us from the car with our bags (we had 2 sleeping children with us).
Beautiful design, excellent breakfast
Stayed in December 2023
Reviewed: March 20, 2024
Michelle
SingaporeSometimes the Wifi can be lagging especially during nite time
Breakfast is nice.
Stayed in March 2024
Reviewed: March 17, 2024
Richard
Hong KongGreat staff, Thai restaurant was great
Stayed in March 2024
Reviewed: March 11, 2024
Chai
ThailandLimited choices for shuttle bus. The taste of foods on breakfast should be improved.
Room & location.
Stayed in March 2024
Reviewed: March 5, 2024
Summer
United KingdomThey upgraded us to a suite. Amazing hotel and friendly staff can’t wait to return
Stayed in February 2024
Reviewed: February 24, 2024
Anna1019
South KoreaNothing
We met very kind staff. Ariel helped us a lot and he made our trip perfect. I never meet that friendly staff. We want to visit this hotel again.
Stayed in February 2024
Reviewed: February 19, 2024
Paulo
PortugalThe distance from center and not direct shuttle to the customers
The people The food The room
Stayed in February 2024
Reviewed: February 17, 2024
Vladimir
RussiaThe personnel is very friendly, helpful and nice. While checking in I've got an offer for an upgrade to a "suite" + late checkout right at the desk. Upgrade was offered for a reasonable price and I had no single regret i accepted the upgrade. The suite had two rooms, two balconies, two bathrooms one both with a shower and full size bath where i was able to lay down. The sight from the balcony was top and I was able to smoke outside at the balcony without going 17 stores down and up each time, enjoying the view with a coffee. Talking about coffee, the room had capsule coffee machine which was restocked daily. You also have a list of available pillows in the room you can choose for a sleep. Hotel is close to the ferries pier so we took a walks. Everything else is withing a walking distance so the only time we took a taxi just because wanted to try the taxi in Macau :) Walking distance for us is typically are 10 to 15 km/day on feet. All in all, this stay was worth every cent we had paid. I was with my family: wife and our kid.
Stayed in February 2024
Reviewed: January 28, 2024
Tak
Hong KongProximity to Porto Exterior ferry terminal, less than 15 minutes walking distance.
Stayed in January 2024
Reviewed: January 28, 2024
Holly
United States of AmericaThe accommodations were excellent! Everything was perfect. This hotel was amazing. The staff are incredible and welcoming. The rooms are large and clean. The spa, restaurant and pool facilities are beautiful and well maintained. Best hotel we stayed at on our vacation. Definitely recommend and will return.
Stayed in January 2024
Nelspruit, South Africa
Lathrop, USA
Balikpapan, Indonesia
Amnéville, France
Ulcinj, Montenegro
Athens, Greece
Nivolas-Vermelle, France
Supetar, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content