Spa was ok

Great location - friendly staff and good food

Stayed in March 2024

Restaurant choice was ok.

Fantastic staff, service. The room was incredible! Large, clean, extra touches, petals on bed, very nice scent throughout the room.

Stayed in April 2024

Lack of outside light in the rooms - but this is normal for every housing in this region due to excessive sun invasion.

The hotel, with authentic Morrocan architecture, has all facilities for relaxation in the middle of the stressy Medina, including a superb service, two swimming pools (of which one is heated - the latter making a major difference), three restaurants, sky bar, lounge bar, spa facilities, etc. The location is ideal if you want to visit the old city (the Medina).

Stayed in May 2024

pool was in the center, room was nice, they've upgraded us into a junior suite, breakfast was ok

Stayed in April 2024

The safe in the room didn't work and we had call on a number of occasions for someone to come over and fix it. It also some time for hammam to be set. Wifi connection was patchy and not great in our room - but was fine in the rest of the hotel areas. The room looked very modern and recently refurbished, but I would expect a higher stardard for the finish in a 5 star hotel - the edging of some furniture was a bit scruffy with wood looking chipped (which is not what I would expect in a very modern style room). The area behind the sliding door looked rough and unfinished; the door hinges were very squeaky! But other than that we had no complaints and we had a lovely stay.

On our check-in we were given an upgraded room with it's own quiet private entrance, private hammam and a huge bathroom. Although it was somewhat unexpected as we hoped to stay in more of a traditional style room, we really enjoyed the stay and the spacious lounge in the room, bathroom and a small garden area outside the room. It was very peaceful and quiet, beds very super comfortable and we slept very well. Our room was cleaned daily to a very high standard, with very thoughtful and lovely touches left by the maid, e.g. the petals on the bed - it was a pleasure to come back to such beautifully prepared room at the end of the day. Breakfast was superb, very fresh with a good choice; service and staff were absolutely amazing, very attentive and friendly. We loved the facilities in the hotel, beautiful Riad-style garden and pool, with clever planting and seating which made the atmosphere very zen and cool. The rooftop pool was also good, but a bit smaller and noisier due to vents etc. The hotel has a good variety of great restaurants, the food is delicious and we would travel and stay there just for that. We also enjoyed multiple bar areas and the spa which had a good variety of treatment options and very good massage therapists.

Stayed in May 2024

We love this hotel - it is quite delightful and the staff are lovely.

Stayed in May 2024

Everything the people there are amazing. Very nice job

Stayed in May 2024

Nothing

Beautifully maintained property on the outskirts of the souk. The staff could not have been more delightful.

Stayed in May 2024

Room, location were great. Pool wasn't heated, but was nice.

Stayed in May 2024

nothing

The facility is absolutely beautiful , it has a number of restaurants , a cozy full bar and the location is perfect!

Stayed in April 2024

Could look into their restaurants a little bit

Very central

Stayed in April 2024

Very hard to get the attention of staff to serve drinks by either pool. A lot of them deliberately avoiding eye contact/work. It became a bit of a joke.

Location was amazing. Lower pool area was also good. Indian restaurant was excellent.

Stayed in April 2024

Clean, roomy and awesome location

Stayed in March 2024

Amazing location

Stayed in April 2024

Rooms were a little old and rundown

Fabulous location in the heart of the medina - excellent staff and service.

Stayed in March 2024

Nothing

Everything, old fashioned charm in abundance

Stayed in April 2024

Rooftop pool, bars, all amazing and well run

Stayed in April 2024

Amazing location, next to Jeema AlFna, the center of your day to day walks. Great pool for hotter days.

Stayed in April 2024

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Everything

Stayed in March 2024

There's nothing not to like. Staff are fabulous, experience is authentic, location amazing for a Marrakech visit, particularly for first-timers.

Everything, we love the Koutoubia. Best place in the medina by far ❤️

Stayed in March 2024

Stunning! The perfect peaceful oasis in the centre of Marrakech.

Stayed in March 2024

The staff were very welcoming and it was great that I could access my room earlier than planned. Enjoyed my Indian meal on the roof terrace and it was wonderful to be in such a haven of tranquility within a couple of minutes from the main square.

Stayed in March 2024

Having had 2 separate stays in a week at this hotel, when asked for a late check out , was not very forthcoming. After several requests, had a 2 hour extension.

Cosy area, not overcrowded Staff were courteous and efficient Felt safe place to be

Stayed in March 2024

Our toilet stopped flushing twice but was fixed within minutes of reporting

Beautiful hotel that really lives up to its 5 stars. Amazing staff, we loved the Kuutoubia suite, the roof top pool, the Sky Bar and the piano bar and the staff were amazing

Stayed in March 2024