The hotel is called a beach hotel but there is no beach. We asked where the nearest one was and were pointed in the opposite direction to where apparently, there is one. Restaurant choice is a bit limited and the main restaurant was over priced The food in the japanese restaurant is not very good - sushi was not great and the yakisoba rather tasteless. The train line is right behind the hotel and for some rooms it is noisy. Quite a number of guests come down at 6.30am to the pool arae and put towels on sun loungers to reserve them for the day - very annoying ! No hoppers for breakfast ! An international kind of hotel which probably suits many, but we would have liked more Sri Lanka in it.

Swimming pool is fabulous. We went to the spa which is in the next door hotel - this was fine We walked in the local area which was nice. There are a few local restaurants nearby where we had some great fish at a great price. There are a few local shops and a good supermarket Keels, around 15 minutes walk away.

Stayed in April 2024

The room facilities etc the room phone was not working properly and it was hard to communicate with the front desk and other with other hotel staff members

The location and the view

Stayed in April 2024

It needs a renovation.

Generally the whole set up, the swimming pool and the staff.

Stayed in December 2023

No real beach

Stayed in October 2023

Toilet wasn’t clean Towels provided wasn’t clean as well

Location was great. Breakfast buffet was nice

Stayed in August 2023

taxi quotation to the airport was twice what we paid by organising through booking. com hotel charges to use the pool table! seams silly but its just another unnecessary charge. beer proces and size change depending on which bar you use all small points really and wouldnt put me off going back

excellent facilities and condition

Stayed in November 2022

Room was clean, spacious and comfortable. Food was amazing tried their restaurant as well as buffet. Overall splendid place to spend your vacation.

Stayed in October 2022

Excellent service , good food - especially the Japanese restaurant.

Stayed in August 2022

Breakfast was the same menu daily for one week. Wifi is unstable. Toiletries need to be topped up daily. The floor in the corridor is very slippery and dangerous. Air conditioning needs to be serviced and all the fittings are old. The property needs an upgrade.

Location was close to our factory which made is convenient. The property is safe and guarded. Rooms are big.

Stayed in July 2022

Very good 5 star hotel very clean and helpful staff. Excellent food and drink.

Stayed in March 2022

Reception staff were particularly useless. On arrival we choose to pay in cash with rupees, for some reason this was an issue it took 3 staff members to take the payment. They later rang again to tell us they miss calculated and we owed them 300rupees. On check out we paid a small bill by cash again where we were told the 'cash person' was on lunch and we had to wait, this time 4 people behind the desk could not arrange for our less then 3,000 rupee cash change. The amenities are listed on the QR code in the hotel room, it states there is crazy golf, squash and tennis courts available. When asking at reception they had no idea what i was talking about and said it must be a different hotel. Disappointed to see they are advertising facilities they do not have.

Swimming pool area is lovely, large pool with features, pool attendants and pool bar staff were very obliging. Animation team always arranging games and activities for adults to participate. Room was big and comfortable, attention to environmental impact given. Good breakfast buffet with lots of variety.

Stayed in March 2022

We wanted to stay an extra night, reception staff said we had to book through Booking.com which was really expensive. Asked if they could do us a better deal, they came back and offered us a rate which was even more expensive. So we left! Seems really stupid to not even be able to charge us the same rate for an extra night especially when they were obviously not full! Such a shame as we loved the hotel and staff, all ruined by the total inflexibility of the reception staff and manager.

Lovely resort, great pool, food is lovely. Really nice big rooms.

Stayed in February 2022

Lovely big room with balcony overlooking pool and sea. Fabulous breakfast with lots of choice. Definitely worth a visit.

Stayed in January 2022

Beach boys - really annoying- not possible to go to the beach without being annoyed. So the hotel is at the seaside, but doesn’t really offer any beach service.

Great swimming pool. Perfect service. Hotel is also run as all inclusive for tour operators. As an a’la card customer you are treated with extra attention. There is great food in a’la card grill/seafood restaurant, and as it is almost empty (most customers have all in) you get outstanding service. And price for food and drinks is really reasonable.

Stayed in February 2022

I found way too much(6-7) crockroaches in our room , which is not acceptable at all . In understand the property was closed for some days but when we call front desk and ask for manager which they didnt send and only had sorry when we told them abut experience at time of check out.

Brkfast was awesome, food from room service was good , the best thing about our stay was the view It was wonderful view .

Stayed in October 2021

As a beach hotel, there is no beach, but it is full of rocks. Moreover, during the stay, the hotel asked for meal fees many times instead of checking out, which made me feel depressed.

The hotel is in a good location and the food is delicious. I am quite satisfied.

Stayed in May 2024

run down

pool

Stayed in June 2023

I can't think of anything

Extraordinary place, super friendly staff. The warm welcome by our hosts made you feel at home immediately. The pool is one of the biggest in Sri Lanka with a real pool bar. Breakfast was super tasty, a wide range of different food to choice from. In the hotel bar you could taste the best cocktails while playing snooker & pool all with a live band in the background. Every staff member took the time for a friendly chat and were very compassionate and flexible Special thank you for my friend the porter who was smiling all the time and off course Amanda, our host, who combines professionalism with friendliness as I never have seen before.. Always available for a friendly talk and very resourceful.

Stayed in April 2023

been disturbed so much by staff whilst we was resting in our room.

Pool, Meals from small restaurant where very good and not expensive.

Stayed in February 2023

• After a 17-day stay in Sri Lanka and a change of three excellent hotels, this hotel was the last before leaving. The hotel itself fully corresponds to the photos on the website: clean, green territory, a wide area, a large swimming pool, modern gym equipment in the gym, a good selection of breakfast dishes. But we didn't like the stay itself because of the attitude and behavior of some employees. This applies mainly to room service, breakfast staff and reception. We woke up to the fact that the room was opened with their own key and, once in the room, asked to check the mini-bar not during cleaning, but in the morning, when the guests had not yet gone to the beach. On the offer to wait and give the opportunity to leave, they do not hesitate to travel around the room, continue the dialogue, check the refrigerator, ask to sign checks. This was repeated daily. At breakfast, the cutlery and plates were constantly cleaned, there were no new ones to interrogate. On the day of departure, we paid all the checks. They didn't have change in dollars, although the hotel has a currency exchange office. We said we would wait and asked to prepare the necessary amount in dollars by the time of departure from the hotel. At the appointed time, they did not prepare the amount in dollars, but called security, who, referring to the internal rules of the hotel, gave us the change in local currency. In general, the summary looks like this. It's good that we stayed with them for only three days. Neither the ocean nor the territory could correct the tactless behavior of the staff at every step. For those who appreciate personal space and a relaxing holiday, we categorically do not recommend this hotel.

Stayed in January 2023

I enjoyed the stay in this hotel a lot. Very big area with beautiful garden with lots of palm trees, nice swimming pool. Breakfast and all the food in all restaurants was amazing. The hotel staff was very friendly, helpful and supportive. I will be back for sure. They made my stay special.

Stayed in May 2022

Staff came out loud and bossy while welcoming. Similarly during checkout. The treatment was as if - we were going to run away

Picturesque. Amazing. Beautiful ocean view. Spacious rooms.

Stayed in March 2022

- the bugs that are everywhere and the cockroaches in the rooms. - the place needs proper renovation. - the train that passes by every 30-60 mins. - the fact that the staff doesn’t understand how exhausted you are after a long trip with a delayed flight forcing you to check in 6 am instead of 2 am and keep calling you every two hours to fix a minor mistake in the reservation. - the locals by the beach side trying to sell you stuff every time you attempt going to the beach.

Stayed in February 2022

There are no comments available for this review

Stayed in March 2024