We arrived at the hotel at the time previously stated in the reservation, and after the hotel's scheduled check-in time, and we had to wait almost three hours to get into the room.

The hotel exceeded our expectations in terms of room comfort, quality of meals, drinks and restaurants. The staff was very helpful and friendly at all times, whether in bars, restaurants, water activities, etc., helping us with transport to and from the airport, and they allowed us to have a two-hour 'late check-out' free of charge, as our flight was in the late afternoon. The dives, sailings and even tours scheduled with the partner company were all very good, organized, punctual and careful. Overall, one of the best 'all inclusive' hotels in terms of value for money that we've ever been to.

Stayed in April 2024

Food was ok. We travel a lot and the food was just mid level. The resort is a little run down and could use a face lift. Our checkout wasn’t correct the day before departure so we expressed our concern the night we received it and early the next morning but it was not resolved in time and our luggage arrived 30 minutes late and our transport was irritated with us! Not ok.

Staff was amazing!!! Pricilla at the buffet always had a smile and made my mornings! Keisun was always having us dancing. Our room was amazing with a great porch and we loved the cats!

Stayed in March 2024

Resort could use some updates. The food was mediocre and there isn’t much to do beyond the pool. Entertainment could have been better. It was a bummer that the golf course was closed.

Amazing beach. Incredible staff. The pizza place is great!

Stayed in July 2023

service was mediocre, property and facilities are old

was not overly crowded

Stayed in April 2023

There are not enough lounge chairs for the guests staying there. If you wanted a pool side seat you needed to get there early to claim one. Beach spots didn’t fill as early but they did eventually fill up especially the ones with shade.

This was a very fun resort to stay at. You could always find activities to engage in during the day and evening or you could find quiet places to relax, best of both worlds. The property and staff exceeded our expectations.

Stayed in January 2023

some members of staff were grumpy and couldn’t really swim or sit on the beach as red flags and small beach with choppy sea

restaurants

Stayed in January 2023

the race to mark your beach chairs each morning

beautiful view, variety of buildings on the grounds, liked the beach

Stayed in February 2023

The pool area was very slippery!!

The service was excellent, everyone very accommodating and the food was very good!

Stayed in August 2022

First bedroom was noisy (bottle bank emptying at 3am was sub-optimal) but Joachim changed that for us. It gets a bit rowdy in the main pool after the sherberts have been flowing, but there are a number of quieter areas around the complex.

Great location. Great staff. Great weather. Sea kayaks and hobby cats were great fun.

Stayed in August 2022

Beach was unusable due to constant high waves. Never had a day when the red flag was not flying. Due to orientation of the beach, I doubt it is ever usable.

Sandals did us proud with a super wedding in their garden gazebo. Good that we could visit the other two Sandals resorts (Grande & Halcyon) which both had better beaches.

Stayed in March 2022

friendly staff

Stayed in January 2022

The apartment was a bit tired and although the food was good, many restaurants stopped serving at 9pm. This was maybe due to Covid restrictions. Not much 'nightlife' other than the main Pavilion entertainment which seemed to consist of singalongs and competitions.

We loved the location, the food was excellent and the staff were welcoming. It was not as 'posh' as we'd feared. Most restaurants were very casual and only one needed semi formal dress (no jeans).

Stayed in November 2021

Room was quite small and dated

Staff were excellent, food was fantastic at all of the restaurants and the beach was amazing.

Stayed in November 2021

Unfortunately some staff at the bars need to rediscover 5 star manners, a simple "thank you" and "excuse me" would of been appreciated at times and this detracts from the great work of the majority of the staff. The Pitons restaurant was disappointing. The bathroom sink needed a better clean in the hard to reach areas.

A great main large pool situated just by the beach with a good second pool that has great views. Good quality food and beverages with the Sushi bar being a stand out with great staff.

Stayed in September 2021

When I checked in the night, I was not properly informed about the resort.

The pleasant staff ,the food was great and the location of the property

Stayed in April 2023

Nothing

outstanding in every respect

Stayed in April 2023

- The surf at the beach is fairly aggressive - much moreso than the Grande location. As a result, most of the included water sports are not available at this location. Even at the Grande some "included" water sports (jet ski) are an additional fee and offered by an outside company. - You can only make dinner reservations once physically at the resort. Since we were only staying for four nights, this meant that some restaurants were already fully-booked for the duration of our stay. - We were informed that checkout time was 11am but our airport transfer didn't depart until 1:30pm. We planned to spend the day at the pool and then use a public shower before departing. The staff neglected to tell us that the shower has no towels or toiletries. When we asked for assistance the staff member asked us why we didn't just request a late checkout and keep our room/shower - if that was an option why weren't we told? Better yet, why didn't they simply offer it up-front, knowing that our airport transfer was scheduled for a couple of hours after check-out? - Quality of drinks is wildly inconsistent, as-is the strength. Unless you are specific, expect a very weak drink. - The earliest shuttle to other locations departs La Toc at 11am. This means you have virtually no shot at getting a chair by the time you arrive. - Speaking of chairs, Butlers reserve most of the best chairs for their guests at the crack of dawn even though the guests don't show up until lunchtime. Similarly, non-butler guests think they can wake up at 7am, leave a towel on a chair, go back to sleep, and come back in 4 hours. Terrible system all around but not a problem unique to Sandals. - Limited/Inconsistent waiter service at the pool for non-Butler guests. - Many restaurants have unique drink menus but you don't know unless you ask to see it. - Hidden fee on our bill at the end of our stay for some kind of St Lucia tourism fund.

- Good variety of food, even if the quality is only so-so. - The hibachi restaurant, Kimono, is quite good. - Most of the staff is extremely pleasant and accommodating.

Stayed in January 2023

I was not pleased with the beach as the waves were too big to even swim in, the service from the concierge (I had to remind them 5 times of our honeymoon package), or the cleanliness of the resort (There were lots of flies). If you are coming to St. Lucia, I would recommend the other sandals (Grand and Halycon) as those were beautiful and clean and would not bother with LA TOC.

I liked that it was an all inclusive resort and the options they had for restaurants. They had french, italian, pizza, american, etc.

Stayed in January 2023

The main pool and bar area was way too small for the size of hotel, there was a 6am rush for sun beds every morning. Due to the cramped feel of the main area it was very loud and looked a mess. The food in all but the Sushi restaurant was pretty much the same but labelled differently so this was disappointing. The rooms were disappointing, many had no balcony or outdoor seating so there was nowhere in the hotel to enjoy a quiet drink. The staff were very pushy with trying to upsell and the additional extras felt overpriced. There was no waiter service available around the pool or beach areas unless you paid for a personal butler. On the occasions we asked the reception staff or management for assistance we were left feeling like we were the room that time forgot.

The selection of drinks at the bar was good and the sushi restaurant was excellent.

Stayed in November 2022

The whole team were exceptional

Stayed in July 2022

Staff and service were incredible. Food exceptional standard for all inclusive. property is spotless and beautifully maintained. pools and beaches spectacular and range of restaurants brilliant

Stayed in May 2022

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Stayed in April 2024

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Stayed in September 2023

There are no comments available for this review

Stayed in December 2022