Leaving.

The staff were exceptional, so incredibly kind and helpful - they made the stay! The cabin was warm and so comfortable, breakfast was amazing and those views!

Stayed in April 2024

Once we are in the room cannot get down easily and to reach there we have to use cable car and there is 3 change of cable cars. So if going for short stay like a day or two would be good to carry a small luggage and leave the big bags in the parking lot down as we have to carry those by ourself until top to the room! Also would be great to ensure some snacks and required food items to spend the evening inside room as there is no any shop available once we reach the top! The whole trip including the cable car ride is totally worth once time experience!

Perfect stay possible on the mountain top with breathtaking view!

Stayed in March 2024

The room was great, the location was perfect.

Breakfast was at the coffee shop at the ski resort - i wasnt happy with their overall service.

Stayed in March 2024

Everything about this stay felt magical, too beautiful

Stayed in January 2024

Nothing

The staff is exceptional. They have been very helpful during our stay. Promptly replying for each of our requests. Inkar is very professional and proactive manager.

Stayed in February 2024

I think they shall provide small shop nearby in the same station, Combi 2, that sells snacks.

No words can explain, fantastic mountain view, the facility was sooo clean!! The decoration was so modern, villa designed and engineered way that isolate the heat!! Smart TV including Netflix accounts. Literally everything

Stayed in February 2024

After 4 pm, there are no restaurant and activity

Beautiful view, very clean facilities

Stayed in January 2024

Price is a bit too high, and sauna was not that hot

Impressive view and very clean rooms

Stayed in January 2024

there is one problem the room does not have access to food and restaurants after 8:30pm and the hotel does not have a vehicle to transport you should use tele cabin and afternoon they close after 4:30 pm till 7:30 and you have to wait down because you dont have access to the room

Stayed in December 2023

I understand that it’s not easy to have a restaurant available on site to accommodate for few rooms, but to have a cafe with pre-prepared snacks could be an option. Also if you could add tables and chairs out of each room for outside seating.

It’s unique location with all the luxurious facilities offered.

Stayed in November 2023

Just be aware that when it is windy it is loud and may be difficult to sleep. The altitude could cause some symptoms if you are susceptible as well. There was some confusion about the cable car rides. If the ticket is provided be aware that on the first day you can only eat at S.N.e.G. or syn32 and will have to convince the lift operator to let you on the cable car again because you only get a single ride ticket. The staff was accommodating and sent us an additional ticket in the end for free. I’m just mentioning this here to avoid confusion for others. Also I think the staff could have been more clear about the ticket restrictions.

Beautiful location on top of Shymbulak directly on the ski piste. The in room sauna, and all amenities were of high quality with attention to detail.

Stayed in December 2023

After 6 pm, there is no any activity can be done. There is no microwave at the room.

It is amazing, it was so clean and the staff are very friendly and helpful

Stayed in December 2023

The view was amazing and we couldn’t watch it on the day because the sun was very strong and apartments was cold. A/C wasn’t Enoch. I think they need second A/C for the room. we needed to open door all the time to get fresh air.

the facility is nice. it is clean, comfortable and modern. The staff are amazing. They work perfect!

Stayed in April 2023

Getting there is a bit of a hassle but that’s worth it I guess.

The location and view are to die for. absolutely marvellous location with a brilliant view from the window. Very well maintained and has all the amenities you wanted it to have.

Stayed in April 2023

really nothing

a once in a wonderful experience

Stayed in March 2023

nothing such

the location

Stayed in January 2023

For the price, I'd have expected wine glasses (not paper cups). I think the breakfast could have been a bit better - service was slow and they didn't have everything we asked for. Also i think the instructions on getting there could have been a bit clearer - like you need to get to the cable cars by early afternoon (i'd say by 1.30pm to give you enough time to get up).

Amazing unique place - literally on top of the mountain. It was very magical and had awesome views.

Stayed in December 2022

It was excellent experience in all aspects

Stayed in September 2022

Amazing place, amazing hotel

Stayed in August 2022

Neat, well maintained, quiet and comfy.

Stayed in August 2022

We found some potentially used socks in the cupboard. We found some dry rose petals under the bed, I did consider gifting them to that person that I mentioned previously but that’s also a side note. I gotta stop with these side notes. I am sorry I kind wasted your time)

The view hits different. Especially when you wake right next to that person that prevents you from sleeping because their body is too hot, but, that’s a side note. Now back to the review. The room is very warm, even too warm I’d say. You can turn off the heating by yourself. The bed is very comfortable and the sauna is also pretty reasonable for the size of the room. It’s right next to the slope and you could genuinely ski-in. Great staff and overall a good time. Food is solid too. Still important to have that person that I talked about in the beginning.

Stayed in December 2021

Everything was great! Exceeded any expectations. In the morning the breakfast was served in Oblaka Restaurant. Also with additional and reasonable charge, the hotel can deliver lunch or dinner from Oblaka Restaurant into your room.

Stayed in July 2021

Service at the restaurant was a bit slow. Bed could've been a lil bit bigger.

Staff was very polite and helpful. Astonishing view, nice room, good facilities.

Stayed in August 2021

The area around the entrance to each cottage/house needs improvement in terms of an even surface and some kind of a path would be great for safer walking.

The location of the place is amazing. The staff especially Sabit are very helpful, friendly and he is an amazing host. We forgot some of our things at the hotel during checkout and we contacted Sabit and he brought things to our place in two days when he was in the city. Thank you!

Stayed in July 2021