Valikhanova Str.7, 010000 Astana, Kazakhstan
#59 of 114 hotels in Astana
Guests' ChoiceBased on 134 hotel reviews
8.0Cleanliness
8.2
Comfort
8.3
Location
8.3
Facilities
8.1
Staff
8.3
Value for money
8.1
Free WiFi
8.2
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End of dialog contentReviewed: 8 February 2024
Atharva
IndiaThe bathtub wasn’t well cleaned when I checked in, at one point the tap water was turbid for a few minutes, there was no master switch for the lights near the bed.
Fast Wi-Fi with speeds up to 40 Mbps, good view from the rooms, located close to ATMs and eateries, cordial staff some of whom speak English, delicious breakfast with good spread and healthy options. The rooms were clean and quite spacious. Bonus points for the provision of a bathtub. Wheelchair accessible property.
Stayed in February 2024
Reviewed: 29 December 2023
Khalel
KazakhstanNeeds renovation.
Good price. Everything you need is in the room. Clean rooms.
Stayed in November 2023
Reviewed: 28 December 2023
Jason
AustraliaOld hotel so some problems with hot water so had to liaise with reception a couple times to get the maintenance man to come and adjust the valves
Ok
Stayed in December 2023
Reviewed: 20 September 2023
Brian
United KingdomRooms could do with some modernisation. Also, our room looked like it had been set up for one person. Only one robe and pair of slippers. Only one large towel. Only one mug for coffee. Bit strange but we mentioned it to reception staff and it was rectified straight away.
We only stayed here for one night. The hotel has a very grand entrance but our room was a little dated. However, the staff were very polite, spoke good English, and were very helpful, printing off some documents for us. Breakfast was very good. There was an excellent selection and plenty space in the dining room. Overall, not expensive, good location and decent hotel for a short stay.
Stayed in September 2023
Reviewed: 12 September 2023
Harri
FinlandGood, clean room and nice breakfast. It was very nice to get en early breakfast as a room service the day we were leaving so early to the airport that we couldn’t get normal breakfast.
Stayed in September 2023
Reviewed: 4 August 2023
İlkin
AzerbaijanThere is no ashtray at smoking room, at the bathroom there is need for mop after shower and it is hard to arrange perfect temperature, water is running hot.
Not very close to city center but everything is around like (supermarket, banks and so ) if you need anything. Inside restaurant serves perfect options for breakfast and dinner, rooms are well equipped for comfortable stay. And staff are helpful.
Stayed in August 2023
Reviewed: 21 July 2023
Lyudmila
United Statesthe water pressure was very weak in a shower on the 7 th story
clean
Stayed in May 2023
Reviewed: 4 July 2023
Boris
SerbiaBreakfast needs improvement in term of selection
Stayed in July 2023
Reviewed: 3 July 2023
Barz
United Arab EmiratesMy room's internal phone was not working and I had to go down from 21st floor (Room 2105) to Reception at the lobby to call for room service food order.
I liked the spacious room.
Stayed in July 2023
Reviewed: 9 June 2023
Nlayr
Svalbard & Jan MayenBad odor from the washroom, had to keep ventilation ON and always vlose the door.
Location is perfect, huge parking lot. No problem with accessing at any time, good internet speed.
Stayed in June 2023
Reviewed: 27 February 2023
Mariia
Russia- The hotel doesn’t accept UnionPay cards - very inconvenient - There was always water on the floor near the bath after showering. I told the staff, but nothing was changed
- Helpful staff - Big room
Stayed in February 2023
Reviewed: 22 January 2023
Evgeniya
UzbekistanInterior is a little bit outdated
Good building located on a quiet street.
Stayed in January 2023
Reviewed: 2 January 2023
Yekaterina
KazakhstanFar from the city center, food is not so good, tv quality is very low.
Clean, very welcoming staff
Stayed in January 2023
Reviewed: 10 December 2022
Данияр
KazakhstanAll good
Stayed in December 2022
Reviewed: 5 December 2022
Anthony
United KingdomFurther from airport than expected.
Nice size room. Late checkout given (until 2pm) free of charge. Breakfast + Dinner while basic were plentiful.
Stayed in December 2022
Reviewed: 26 November 2022
Gayrat
UzbekistanThe staff does not respond on time.
The location and cleanliness was perfect.
Stayed in November 2022
Reviewed: 17 November 2022
Eugene
RussiaHot/cold setting of shower were hard to manage
Centally located, clean room & decent breakfast, friendly staff, good value for money
Stayed in November 2022
Reviewed: 10 November 2022
Bainian
AustraliaWell, the staff are friendly and speak English very well. I like the breakfast provided so much. Many thanks to chef.
Stayed in November 2022
Reviewed: 28 October 2022
Medeiman
United StatesThe staff was not helpful
Stayed in October 2022
Reviewed: 21 August 2022
Grigory
United StatesNo gym, limited time and availability of spa, very basic (though quality breakfast and dinner). Big bath tub, but shower wasn't fixable in position.
Very spacious hotel, nice size room for the price. Easy access, nice neighborhood. Breakfast and dinner included. Lobby bar and room service offer full restaurant menue.
Stayed in August 2022
Reviewed: 26 March 2022
Martina
KazakhstanRoom temperature is a bit cold.
Room upgrade, spacious room, late night check-in, late check-out, complete amenities, hot breakfast, staffs.
Stayed in March 2022
Reviewed: 2 January 2022
Dongming
KazakhstanI like the bath room
Stayed in December 2021
Reviewed: 4 September 2021
Julian
Kazakhstanbreakfast needs improvement
good hotel with all facilities
Stayed in August 2021
Reviewed: 5 April 2024
Jae
South KoreaI was moved third times because of smoking smell. I could not breathe. Furthermore, I was asked more charge. I don’t recommend this hotel.
Stayed in April 2024
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