Needs a lot of work to bring up to scratch. The security aspect of the place needs some improvement.

Nice location, staff was friendly and helpful

Stayed in April 2024

Perfect location, a nice garden with a pool. Very nice staff, particularly receptionists.

Stayed in March 2024

Small kitchenette with no countertop area. Most disappointing was the fact that the so called beach is just a very narrow stretch of sand and rocks in front of the property with a big sign warning not to swim because of strong undertow current. In order to enjoy a swim and a nice beach, we had to go to the Caribbean side of the peninsula, approx. a 10 min walk. No big deal but still, advertising the property as being beach front without mentioning the real facts (not wide enough to lay down a beachtowel and not recommended for swimming) is false advertising and misleading.

Two king size beds with good mattresses, spacious room and nice outdoor deck close to swimming pools, a relaxing meandering pool plus a laps pool, beautiful gardens and quiet location with choice of restaurants nearby in walking distance and grocery store attached to the property.

Stayed in January 2024

Location

Stayed in November 2023

Evening staff were very friendly but morning staff not so friendly. Grounds were a bit unkept. Breakfast at rituals however I realised it would have worked out cheaper to have cut out the middle man and chosen a reservation without breakfast included. We were each given a 40$ coupon towards breakfast at rituals each morning. Meanwhile the hotel is charging 54$ to add breakfast onto the reservation. My advice just skip that option and walk over to rituals and pay your own money

Bedroom was just what we wanted and needed. Two double beds and very comfortable. Fridge and micowave, towels, flannels, smart tv and wifi. Shower was lovely and hot

Stayed in December 2023

location

Stayed in July 2023

I did not have the breakfast plan..

Stayed in July 2023

The Location is perfectly situated within a stone throw of several restaurants, a supermarket, and the strip. Very Convenient.

Stayed in February 2023

There was no breakfast facility. No restaurant or bar. No Amenities apart from a couple pf pools and a gym (I think). So all that was on offer, really, was a clean room.

Stayed in February 2023

I didn't like the idea wen I arrive at the hotel u all tell me I have to pay for security wen u all don't mention that went am booking the room.

Stayed in November 2022

The options for food was extremely limited as there's Pizza or Rituals and the grocery closed at 7pm! The water cutting off at 9pm....................definite turn off

The breakfast was provided by Ritual's, I would have preferred something in-house

Stayed in October 2022

the hotel room was extremely far , there was no parking access near the rooms. I had to walk quite a distance to get back to the lobby / front drive. The staff were not very empathetic as it relates to some issues I had. for example, no water was running on the first night I checked in and no information was passed on prior to this. when I contacted the front desk, I was simply told “ It’s beyond our control, the Government water lines are off every night at 9:30”. I’m of the opinion that the hotel should have either advised me prior as well as they should have an independent water line during Gov down time. this is absolutely unacceptable. for a first time guest no one followed up to see if I was even okay having not being able to shower!!! Following this issue, upon checkout I was told that my Deposit was forfeited due to makeup being on a towel. This was absolutely absurd , I advised the agent that these details were not written or mentioned and it was unacceptable. When I requested to speak to a manager about this and my water issue the manager declined and told the Front desk agent to tell me it was okay. I simply find this to be disrespectful to the highest degree.

The actual hotel room was comfortable the pool was nice.

Stayed in June 2022

a few things need to be addressed in maintenance - but with 2 years of pandemic ahead they did GREAT!

laid back, just what we needed handy area good internet quiet pool was good

Stayed in April 2022

rooms need to be a little more updated.

quiet, beautiful, and close to a lot of popular places! the staff was nice and helpful! the restaurant in the place was good.. and the restaurant staff was nice! I really enjoyed my time! the rooms were comfortable, a little outdated! pool area was nice!

Stayed in March 2022

The resort is shabby. It needs better maintenance and upgrading.

The location, and my room opening onto the ocean.

Stayed in February 2024

Very friendly workers….especially kiann

Stayed in January 2024

AC was too high

A bright fresh looking room

Stayed in January 2024

I just told you in the above

Was not given breakfast and the price quoted at the time of the booking was totally different from the price paid at the check in.This was a shock.also I requested a one large single bed but there were two single beds The toilet had a smell and the bathroom was not cleaned properly.i got the impression that room was not swept and on Sunday the bed was not made up but hurriedly pulled sheets together.The compound had a foul Smell at times by the pool and it was not cleaned.

Stayed in December 2023

Room is tired, needs an overhaul with some care taken. A framed picture in the bathroom has paint on the frame where somebody painted around it. The mirror was damaged. It's a typical old fashioned Holiday Inn style room.

Location is good, for 3 days it was ok. Gardens are neat and well maintained.

Stayed in December 2023

Rooms and grounds real clean, staff very friendly and helpful

Stayed in November 2023

Need updating.

Location. And layout

Stayed in July 2023

Really wish there had been an elevator to make loading luggage easier, but staff made up for that by being very willing to help

Great value! Staff were all super friendly and helpful. Really accessible location to stores and eateries!

Stayed in July 2023

I stayed for only one night so there was not much to dislike .

I stayed one night and it was very comfortable staff are very helpful and friendly close to the Airport and walking distance to restaurants around the area.

Stayed in June 2023

This is the second time I have stayed at Sugar Bay, I was very disappointed this time With the view, which was blocked my view of the beautiful grounds at Sugar Bay.

The staff are alway so friendly,

Stayed in June 2023