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The warm welcoming from everyone at the hotel!

Stayed in May 2024

Our stay at the Elephant Hotel could not have been better. From arrival at the airport we were greeted with such lovely service and felt completely taken care of. Reception helped us to book all our days out and made everything so simple since we hadn't planned ahead! We would love to mention VY and Sambo for going out of their way to help us out, they were incredibly accommodating to dietary requirements (both gluten free and vegetarian) and just great for a chat. Also our tuktuk driver Mr Bee really made our Angkor Wat days so enjoyable and was really flexible with plans when the midday got too hot. The free afternoon tea and local snacks as well as the tuktuks into town were added bonuses!

Stayed in May 2024

- found a few lizards in our room

- the staff were super friendly and so accommodating - got free afternoon tea - loved having the pool to cool down - easy walk to most places in siem reap

Stayed in May 2024

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The Hotel is great, but the staff is excellent, here to mention Ms. Laiya , but as well the complete Team. The tours to Ankor Wat, have been organized very well. The old market was a bit hectic, but we could calm down at the pool area. The afternoon tea with some snacks was a nice Bonus. Thank you for the brilliant stay and the comfort. Best regards Gaby @ Rainer

Stayed in May 2024

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Stayed for 4 days and the experience was so much better than I expected. Very comfy bed, strong ac, great housekeeping service, tasty meals from the restaurants. But what’s best are those staff, they really made me feel like home and took care of everything. When I requested to rent a bike they even offered me a free tuk tuk ride to the shop ( free tuk tuk ride to pub street from 6-9pm eveyday) Very generous people, I’ll definitely miss my stay and will come back again. Thanks Vireak, Ren, Bolan and Sambo for everything!

Stayed in May 2024

The hospitality was par excellence . Extremely courteous and helpful staff. Especially Bolen and her team who helped us even with multiple changes in our local sightseeing plans. Arranged for airport pick up and drop off , very friendly and punctual car driver Leah and tuk tuk driver Mr Ching .

Stayed in May 2024

It's in a great location. They have tuk tuk service that can bring you anywhere around Siem Reap. The staff is very helpful, well trained, and some are in training. This is a great initiative to get local youth in hospitality jobs. We arranged an airport pick up with the hotel, which is a time saver and comfortable.

Stayed in March 2024

While our villa was cleaned and tidied everyday (change of towels, bathrooms cleaned etc) the villa needs a deep clean. All the doors and light switches had grimy fingerprints all over them.

The pool in the villas was fantastic. All of the staff were exceptionally friendly and helpful. Tuk tuk drivers were wonderful and readily available.

Stayed in May 2024

Nothing!

It was amazing! Since the moment we entered the buidling, we were welcomed like kings and queens. Staff was super nice, helpful,... We also got a driver organized for our tour to Angkor temples. It's also super easy to take the tuktuk to the center ( free of charge at night). Kids loved the pool and the room was soo big! Breakfast is delicious! Big thanks to the team for making our stay so great.

Stayed in May 2024

Perhaps no gym, but have jacuzzi and swimming pool

Very near to pub street, beautiful hotel. Very spacious room. One of the best value for money since several years while travelling. Bath tub and shower 😊. Excellent staff speaking english and so dedicated to well being of the customers, i was very impressed by all the smiles and service provide by the full team. The car driver was vip service. I will definetly go again to elephant hotel. 😃😁😊

Stayed in May 2024

Staff is extremely kind and professional

Stayed in May 2024

Breakfast service is slow. Thus, please mind this if you have booked a tour early morning.

Great value for money. Staff is friendly, room and facilities are spacious, and everything was spotless clean. The hotel is located 15 min walking from the city center but they offer a free tuk tuk service from 6pm to 9pm. Felt like a luxurious stay.

Stayed in May 2024

There could be some improvements in the shower enclosure as the entire toilet gets wet after showering.

Very Friendly workforce, one of the friendliest i’ve seen. Spacious room and very nice architecture.

Stayed in May 2024

Problem with our room lock system the first night. It beeped all night. We were upgraded to a very large spacious suite after with breakfast. Lack of towel rack for hand or face towel and strange place of towel rack in bathroom.

Staff were very warm. Liked the afternoon tea service with the ice pandan tea! Big rooms and a beautiful pool. The manager even invited us to their annual staff party.

Stayed in April 2024

We very much enjoyed our stay particularly our comfortable room and the pool. We also were particularly pleased with our guide and tuk tuk driver that the hotel organised for our sunrise temple tour and the driver to the mountains and airport

Stayed in April 2024

Our only comment here was that The Elephant is slightly further out of the main town. ~15-20minute walk (which usually would be fine, but was impossible in the heatwave!). Thankfully tuktuks/Grab/hotel shuttle (after 6pm) were readily available and so this didn't cause any problems. The advantage of this is that the hotel is very peaceful, away from the late night revelry in town!

The Elephant is a lovely hotel and we really enjoyed our stay. The staff were friendly, keen to help, spoke great English and made the whole stay very pleasant. The pool was lovely, the room was spacious, with good air conditioning, fridge, plug-sockets and more. Breakfast was also very good, and the food at the restaurant (lunch/dinner) was also good quality. Afternoon tea and transfers into town were a nice bonus too!

Stayed in May 2024

Just becareful when you book a room with balcony expecting it to be on the second floor but they may give you a room with a porch on the ground floor facing the swimming pool. You can't open the blinds as people at the pool can see right in your room. It's hard to relax when a stranger is standing outside your room talking on his phone while smoking and you could see him at eye level. We asked the hotel to move us to the second floor and they happily obliged.

Generous sized rooms. Clean and tidy. Plenty of nice restaurants and cafes within walking distances. They also have a free shuttle service to pub street in the evening. Staff are friendly and easy to communicate with.

Stayed in April 2024

We had a 'honeymoon suite' and the bath on the balcony was not private at all. People by the pool could see up onto the balcony and the room next door can also see into the balcony.

The Elephant was an absolutely amazing hotel and the staff were so friendly. Although it's a little further out, we really enjoyed the location and we found some great coffee shops and restaurants nearby. Also, the complimentary tuk tuk service to Pub Street was an added bonus. We had a late flight and they let us stay in our room until 4pm which was so kind. The pool was lovely after a day of sightseeing although it can be hard to get a sun lounger. Happy hour was great and cocktails were enjoyed by the pool. Generous breakfast portions.

Stayed in March 2024

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great location, spotless, lovely courtyard swimming pool, fabulous staff, nice food, good portions. free tuk tuks into centre

Stayed in April 2024

It wasn't like that. Everything was perfect!

We have stayed in many places, but we have never received such kind service anywhere. We loved every day, every worker <3 Mr. Pee and Ya Ya and one of the very young waiters, but everyone one to one. The wonderful flowers everywhere, as they were already waiting for us at the door. The food is gourmet, the lemonades and cocktails are also wonderful. Sticky rice was the tastiest there, even though we were also in Bangkok and Phuket. would have been Wonderful people <3 We came home with a heavy heart. Thank you to everyone for all the kindness and love! Greetings from the Pavlyás Family

Stayed in April 2024

Location and staff

Amazing Staff … Bolen kept me updated throughout my trip during and prior getting too Cambodia… she was such a lovely person and always smiling!! The rest of the staff were the same… friendly and helpful. The hotel Tuk Tuk drives again really nice… Definitely would recommend too stay here.

Stayed in April 2024

Lovely service, great location and great food

Stayed in April 2024

No negatives really.

Awesome Hotel. Location was peaceful. No noise sleep quality 5 star. Nicest staff. At all places - the reception, the restaurant and the housekeeping. Family room with two huge bedrooms and a large hall was so convenient. Lovely.

Stayed in April 2024

Bathroom needs fixing. Shower water stays on whole bathroom floor and seeps onto balcony. Quite slippery.

Lovely hotel. Good location in siem reap.

Stayed in April 2024