Chiromo Road, 00800 Nairobi, Kenya
#16 of 181 hotels in Nairobi
Guests' ChoiceBased on 651 hotel reviews
8.8Cleanliness
9.2
Comfort
9.3
Location
8.4
Facilities
9.0
Staff
9.4
Value for money
8.4
Free WiFi
8.5
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End of dialog contentReviewed: 23 April 2024
Terry
South Africamore flexibility on menu for diabetes and no carb options
Stayed in March 2024
Reviewed: 16 April 2024
Lara
United KingdomGreat pool on the top floor with an excellent spa facility. Sauna and steam bath both brilliant. Breakfast was delicious too
Stayed in February 2024
Reviewed: 16 April 2024
Mustajab
Pakistannoise cancellation is missing in the rooms
They have an amazing breakfast. one of the best in the city. but the rooms need a bit more noise cancellation
Stayed in February 2024
Reviewed: 13 April 2024
Adele
United KingdomNothing!
Beautiful hotel, with amazing staff, great food, and an exceptional spa facility! I would absolutely recommend if you are staying in Nairobi!
Stayed in March 2024
Reviewed: 1 April 2024
Asrizal
United KingdomGreat facilities and very helpful staff. Every request was dealt with promptly and professionally. A bonus is their amazing Sunday brunch which is a must try if you have the chance!
Stayed in March 2024
Reviewed: 26 March 2024
Gary
KenyaNothing !
Everything !
Stayed in March 2024
Reviewed: 18 March 2024
Benjamin
United StatesThe noice from the freeway. The owners should consider sound proofing the rooms facing the highway.
Pros Great pool, gym and spa Great sauna. In room H2O, snacks and juice that’s awesome. Rooms service 24/7 Cleaning of room if till 3pm but on request if you need to sleep in the services are offered. GREAT SECURITY - no fear of being stocked int the hotel. Cons Working out in the gym is too hot as the air conditioner is not on - when turned on the windows were left open. A variety of work out machines would be appreciated Jacuzzi was not working.
Stayed in March 2024
Reviewed: 5 March 2024
Tancredi
United KingdomEverything was perfect, just hard to make a SPA reservation i.e. fully booked, need to book in advance
Great breakfast, good location, good value for money
Stayed in January 2024
Reviewed: 25 February 2024
Dr
United Arab Emiratesnothing around the hotel within walking distance.
the room was clean and comfy. The size is great and noise free.
Stayed in January 2024
Reviewed: 25 February 2024
Dr
United Arab Emiratesnothing is walking distance from the hotel.
very friendly staff and the room was clean and comfy
Stayed in January 2024
Reviewed: 18 February 2024
Yagoub
SwitzerlandThe food at the Italian restaurant was so so.
The interior. The staff.
Stayed in February 2024
Reviewed: 18 February 2024
Wapwani
United StatesThe breakfast was ok. Room service was exceptional
Stayed in January 2024
Reviewed: 15 February 2024
Chad
United StatesYou could have given me the presidential sweet for free. LoL... just kidding
I had a great time, what a beautiful hotel and such a friendly staff. Everyone smiles and is eager to help.security was excellent, I'll be back next year, and not to forget about Ann.
Stayed in February 2024
Reviewed: 12 February 2024
Christopher
DenmarkGreat facilities (gym, pool and spa) food and service (especially kind was Anne from the front desk)!
Stayed in February 2024
Reviewed: 1 February 2024
Magalie
CanadaLocation and safety
Exceptional
Stayed in January 2024
Reviewed: 29 January 2024
Danielle
United Arab EmiratesThe rooms are comfortable. The pool and spa facilities are nice. things feel a bit aged but are very nicely kept. Very clean. Staff were a highlight they were amazing, so accommodating and kind. We stayed there the night before we went on safari and then they looked after us for an afternoon after our safari and before we flew out.
Stayed in January 2024
Reviewed: 23 January 2024
Alexander
United KingdomShame the pool was under maintenance. Due to be ready march 2024 if you are going soon
Loved the hotel and amazing service. 5* classic old school hotel at its best
Stayed in January 2024
Reviewed: 15 January 2024
Kaliba
UgandaI didn't have access to the swimming pool 😢 it was under maintenance
The stuff, the food, and the look inside were amazing
Stayed in January 2024
Reviewed: 7 January 2024
El
QatarI would have enjoyed a larger pool but otherwise it was wonderful!
Breakfast was a wonderful mix of local, European, Asian with plenty of fresh local fruit- absolutely delicious! The hotel was beautiful and extremely safe, and the staff were wonderful, super kind!
Stayed in January 2024
Reviewed: 4 January 2024
Minal
United KingdomThe pool at the weekends got very busy.
The rooms were spacious and comfortable. It was a lovely touch to have a complimentary mini bar. The bathrooms were a good size. A heated pool made it comfortable for young children to swim at any time of the day and the gym was very well equipped. The staff went above and beyond expectation to make our stay comfortable and memorable.
Stayed in December 2023
Reviewed: 3 January 2024
Emma
United KingdomNothing
Everything was perfect……………5 star
Stayed in December 2023
Reviewed: 31 December 2023
Uche
NigeriaThe concierge service was 45mins late for pickup at the airport
The staff are helpful and resourceful
Stayed in December 2023
Reviewed: 30 December 2023
Amanda
United KingdomTerrible service and food quality very bad - sent inedible dish back. But this was Christmas night and perhaps staff were tired, short staffed etc
Comfortable
Stayed in December 2023
Reviewed: 29 December 2023
Ghedam
United StatesThe staff at the hotel were great and attentive. I look forward to going back in January!
Stayed in December 2023
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