Reviews of The Ivory Suites
Jomo Kenyatta Road ZULFIKAR PLAZA, 80100 Mombasa, Kenya
#8 of 49 hotels in Mombasa
Guests' ChoiceReview score
Based on 317 hotel reviews
8.3Score breakdown
-
Cleanliness
8.8
-
Comfort
8.7
-
Location
8.2
-
Facilities
8.4
-
Staff
9.3
-
Value for money
8.6
-
Free WiFi
8.5
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 3 May 2024
Gerald
United Kingdom4 reviews9.0“Good stay”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
The rooms need to have fixed safes to store personal valuables. The hotel offers portable safes, which is not secure where anyone can run away with it.
The staff were amazing, hotel room was spacious and clean.
Stayed in May 2024
-
Reviewed: 26 April 2024
Lena
Kenya2 reviews9.0“Good beds and friendly staff.”- • Leisure trip
- • Group
- • Superior Double Room
- • Stayed 2 nights
Noise from vehicles on the road The view from inside the hotel was not pleasing
It's centralized location making accessibility of other towns easier.
Stayed in April 2024
-
Reviewed: 19 April 2024
Omnia
United Arab Emirates13 reviews6 helpful votes8.0“Recommend for short period”- • Leisure trip
- • Solo traveller
- • Superior Double Room
- • Stayed 1 night
I stayed there for a night and that was good for it. The location is very central. The staff are very professional and quiet helpful.
Stayed in April 2024
-
Reviewed: 17 April 2024
Drifa
Iceland1 review7.0Good- • Leisure trip
- • Solo traveller
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
Clean, accessable, close to airport, good staff, value for money
Stayed in April 2024
-
Reviewed: 16 April 2024
Aislyn
United States1 review9.0Superb- • Leisure trip
- • Solo traveller
- • Superior Double Room
- • Stayed 7 nights
- • Submitted via mobile
Does not have common areas. Breakfast from The restaurant is quite good, but lunch & dinner from restaurant is just okay.
Very clean, new suites. Hot water, great AC, good wifi. Would be nice to have a larger desk in the room as the wooden shelf in the room is a bit narrow. Employees are friendly and can help you call a tuk tuk. Room service is great.
Stayed in February 2024
-
Reviewed: 11 April 2024
James
Kenya19 reviews4 helpful votes7.0“Convenient.”- • Leisure trip
- • Solo traveller
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
Breakfast was not the best.
Stayed in March 2024
-
Reviewed: 4 April 2024
Simeon
Bulgaria25 reviews6 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 1 night
The hotel is located on a busy main street and going out for a walk or to a shop was a challenge, as it is not a touristic spot and a white person on the street or in the shop was an easy target for picking on.
The room was big, nice and had everything needed. Staff was friendly and helpful, without asking for money, which was a pleasant surprise. The restaurant was right next door and was also quite nice.
Stayed in February 2024
-
Reviewed: 4 April 2024
Belgi̇nakyuz
Turkey135 reviews23 helpful votes9.0Superb- • Leisure trip
- • Group
- • Superior Double Room
- • Stayed 2 nights
nothing
Thank you very much Abdulrezzak at the reception. Abdulrezzak was so helpful that he was very interested in everything. They arranged Tuktuk driver Ali for us to tour the city. Ali showed us around the city very well. If you happen to be there, be sure to take a tuktuk tour around the city with Ali. When we got on the train to leave the city, our phone was left in his vehicle and he delivered it to us in an incredible way. Many thanks to all staff at reception, restaurant and security.Breakfast was very very delicius
Stayed in March 2024
-
Reviewed: 29 March 2024
Ilias
Belgium2 reviews8.0Very good- • Business trip
- • Solo traveller
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
I want to express my gratitude to the guys at the reception and in the restaurant. They were very helpful and friendly. Excellent staff. Please give them a raise after this review ;)
Stayed in March 2024
-
Reviewed: 22 March 2024
Ehsan
Iran18 reviews4 helpful votes8.0Very good- • Leisure trip
- • People with friends
- • Deluxe Triple Room
- • Stayed 1 night
- • Submitted via mobile
location in citycenter but i dont like it room has no minibar and safety box
good staff and manager clean and comfort room everything is good
Stayed in March 2024
-
Reviewed: 21 March 2024
Lenah
Kenya4 reviews8.0“Greay stay overall”- • Business trip
- • Solo traveller
- • Superior Double Room
- • Stayed 3 nights
- • Submitted via mobile
They need more variety when it comes to breakfast menu.
The staff were friendly and very helpful.The rooms were clean and wifi connection was strong.
Stayed in March 2024
-
Reviewed: 21 March 2024
Athiei
Ireland7 reviews8.0Very good- • Business trip
- • Solo traveller
- • Superior Double Room
- • Stayed 5 nights
- • Submitted via mobile
Put allergy advice on menus just in case
Staff are very kind and professional
Stayed in March 2024
-
Reviewed: 17 March 2024
Majou
South Africa18 reviews1 helpful vote8.0“Value for money”- • Leisure trip
- • Solo traveller
- • Superior Double Room
- • Stayed 3 nights
- • Submitted via mobile
Cleanliness particularly the bathroom.
Value for money, close to airport, good for 1 nights stay. Good restaurant and service. The hotel is really great for the price.
Stayed in January 2024
-
Reviewed: 11 March 2024
Jemimah
United States2 reviews7.0“Good”- • Leisure trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
I had a friend escort me home from drinks on one of the nights and I got charged a fine for having another person in my room even if they didn’t stay. It’s a very conservative place that the fact that he was male had them assuming the worst
The receptionist was friendly and the manager was very helpful in arranging local transportation as well as recommendations for my stay
Stayed in March 2024
-
Reviewed: 7 March 2024
Khalfan
Tanzania20 reviews3 helpful votes7.0“The hotel was good @ the food is nice @ breakfast are nice!”- • Business trip
- • Solo traveller
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
they dont allowed to have any visitor even 2 minets@ the managment are rudes! Also when u pay with ur card they do charge 1.5% which they didnt mention on booking.com
The location is good near to town@ easy to get busses & the hotel is clean and nice one
Stayed in March 2024
-
Reviewed: 7 March 2024
Celin
Germany2 reviews3 helpful votes8.0“Loved the atmosphere.”- • Leisure trip
- • People with friends
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
It would’ve been nice to have a vegan milk option for coffee/tea and oatmeal for breakfast.
The staff was just lovely. The room was clean and the bathroom too. Can’t complain. The food in the restaurant was tasty and filling.
Stayed in March 2024
-
Reviewed: 6 March 2024
Anthony
Spain4 reviews8.0Very good- • Leisure trip
- • Group
- • Deluxe Triple Room
- • Stayed 2 nights
The noise from the street is really bad. Not necessarily the hotel's fault, but something to consider.
Very nice staff and clean rooms
Stayed in March 2024
-
Reviewed: 4 March 2024
Annette
Canada6 reviews8.0“It was a one night stay in Mombasa and our place was in a perfect location.”- • Leisure trip
- • Family with young children
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
The location was excellent. The restaurant next door was excellent. The air conditioning was much appreciated as we were there during a heat wave.
Stayed in February 2024
-
Reviewed: 2 March 2024
Jules_verne
Germany54 reviews5 helpful votes8.0Very good- • Leisure trip
- • Solo traveller
- • Superior Double Room
- • Stayed 1 night
Clean and good location, friendly staff. Ac worked well and quite. Good adjacent restaurant.
Stayed in February 2024
-
Reviewed: 2 March 2024
Reijo
Finland25 reviews2 helpful votes9.0Superb- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
No lift and no place to sit outside and of course that it is beside really traffic road and room have only 1 seat without moving tabletti, difficult eat at room
Food was delicious and yes reception works good and Restaurant staff really nice
Stayed in February 2024
-
Reviewed: 28 February 2024
Adam
Germany15 reviews1 helpful vote9.0Superb- • Leisure trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
It is a busy,noisy area but the hotel is not at fault here
The room was comfy, the personell very helpful and the Breakfast tasty. Overall a very pleasant stay.
Stayed in February 2024
-
Reviewed: 26 February 2024
Hamdi
Kenya1 review9.0“I felt home”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
Everything was good
The stuff we’re friendly and the breakfast is amazing.
Stayed in February 2024
-
Reviewed: 21 February 2024
Vaughan
Kenya1 review9.0“Get away from the bustle on Mombasa island.”- • Business trip
- • Family with young children
- • Deluxe Quadruple Room
- • Stayed 1 night
Morning breakfast was a bit slow despite ordering the night before and we were on a schedule.
Lovely proactive and young staff - from security, to front desk, to restaurant. I felt cared fore. Modern property with spacious rooms, high ceilings, roomy bathrooms. Strong air conditioning, and ceiling to floor mosquito nets. Great mocktails priced fairly. Asian food quite good and priced fairly. Perfect location for our main activities.
Stayed in February 2024
-
Reviewed: 18 February 2024
Diana
Lithuania3 reviews9.0Superb- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
Nice hotel in this crazy Mombasa city! Rooms are very good and clean.
Stayed in February 2024
