We weren't given a lot of information about the facility by the front desk. We had purchased an all-inclusive package but did not know that there were several restaurants and that we were free to eat there as well. More information should have been provided upon check in. Restaurants were all very dark.

Grounds were lovely. Rooms were clean. Adventurers club was great. The kids enjoyed.

Stayed in April 2024

The front desk staff could have been a little friendlier

Very good

Stayed in March 2024

The spa is completely under developed. While the staff exists, she is working under a really poorly lit room with no equipment. No resources have been inte ntionally assigned to her. The spa needs to be seriously reconsidered with much more staff, more equipment and way better location.

The staff at reception Candy and Faith, our room cleaner Kigen and the restaurant staff led by Urbanus John, Hellen and Phoebe, were all so warm, friendly and courteous. The assistance from the Adventure club and excitement that came with doing Art, beadwork etc. They all ensured our comfort. They went over their duty to see to it we were happy.

Stayed in December 2023

The bed was soooo comfortable . The view was amazing . And the security was top. The staff were very helpful.

Stayed in September 2023

The mattresses were worn out.

service and staff were generally pleasant.

Stayed in October 2023

Not really 5 star standard

Great location

Stayed in October 2023

They didn't have a massage/spa the first time we went there. But this time they had this option, but tbh, I wish I didn't get that massage. It was one of the weirdest experiences. The lady wasn't very friendly, and after the massage was done she just went away without saying anything so I ended up laying there not knowing what to do. (I think she was also one of the shop owners there.) Other than that, our experience was good. Oh, and one minor gripe. They have a pool but the water is very cold. I don't know why they can't heat it up. Otherwise you can only quickly dip in it and run out to warm up on the sun.

This is our second time coming here. The lodges were nice with an amazing view. Nothing to complain there. Their restaurant was nice with a good selection in their buffet and the staff were going out of their way to insure that we enjoyed our stay.

Stayed in February 2023

nothing

good enough, yes

Stayed in May 2022

Got bitten by some insects in outdoor areas.

Was excellent!

Stayed in March 2022

Our reservation could not be found (but I had a confirmation) and the staff at the reception was not so customer oriented as it should have been. We've lost more than an hour to discuss the situation and to get a room. That is not the standard I expect, especially not in such an expensive hotel.

Food (evening and breakfast) was nice. Nice rooms in a nice resort.

Stayed in April 2024

Nothing

The hotel rooms are big and spacious, clean with comfortable beds. The breakfast and meals served at the hotel were delicious and mouthwatering. A lot of activities to do at the hotel and is perfect getaway from the hustles and bustles of the city for sports and nature lovers. The hot water bottle to manage the cold was a brilliant idea keep it up.

Stayed in December 2023

Big spiders in the room, bugs, pathways are too dark, mosquitos,no security on the pathways, I didn’t like the room as it was a little bit different from what I expected (small, no view etc.)

The location, the compound, the food, amenities, the staff was good. The new year’s event was exceptional and well organised

Stayed in January 2024

When we arrived we were told there was no booking made and that only ‘executive rooms’ were available without being told how much this would cost ; unless we had an email confirmation form grvl there was no accommodation for us. Fortunately I had the email and we were given a room that had no wifi or and therefore no working telephone and neither were the security lights outside working. We reported and were told a report had been made to the necessary technicians but nothing was done.After flushing the toilet the cistern would take forever to refill. This sound was not music to the ears as one tried to sleep. The next day We requested for early lunch since check out was 11am and we couldn’t just hang around in the grounds until 1.30pm waiting for it ( since we had paid full board ) and were promised that by 11.30am the lunch would be ready at the reception waiting for us to pick . We ended up waiting until almost 1pm when sealed boxes were handed to us . At the end of our travels tonight we discovered that we were each handed a packet of crisps, small bottle of water, juice, a quarter cheese sandwich , some form of dried cake and 2 pieces of very dry chicken. Not the lunch we envisioned. I Have been a fan of grvl for long having being part of a team that organized quite few conferences / workshops there some years back - sadly I don’t think i will be going back

The location and ambience was super but customer service was sadly not up to per.

Stayed in December 2023

The staff are awesome

The meals are awesome

Stayed in April 2023

From a meat lover's perspective dinner didn't have enough options.

Breakfast was excellent, a good variety of items to choose from my family enjoyed it. CARA was of good help too

Stayed in March 2023

Cons: - Water in the swimming pool was somewhat cold. - The reception area needs some improvement. When we pulled up with our luggage, we had to go look for someone to check us in. It is also kinda dark and the heavy plexiglass doesn’t make it look welcoming. And the ladies at the reception weren’t very friendly. - They didn’t have a spa to get a massage.

The Great Rift Valley lodge was great :) There’s nothing else to add. We visited it in Feb of 2022 for the Valentine’s day and I couldn’t have had a better time. See pictures to find out for yourself. Here’s my pros and cons: Pros: - We had a really cool view from our lodge/room. This just beats it all. See the pictures. - The lodge had all the conveniences: fast WiFi, hot walk-in shower, small fridge, coffee/tea and water kettle, mosquito nets. It had no TV, but who needs a TV these days. The WiFi is fast enough for you to watch Netflix or YouTube. - Then the resort itself has a swimming pool, a golf course, two restaurants, bars. - You can also engage in outdoor activities, like animal watching (a “game drive”, I guess what they call it.) See the listing in my pictures. - We chose to ride bicycles. They have nice and safe paved roads around the complex. - There’s a lot of good food offered in their free (included) buffet, or in the Ala-cart menu. The service was great overall. (Except maybe one waiter that was too obsequious.) - It is fairly reasonably priced for the services and amenities provided. - It is not far from Nairobi. Maybe an hour drive by car. We went with an Uber.

Stayed in February 2022

The staff at the front desk need to learn a thing or two on customer service.

The hotel was great.

Stayed in January 2022

we were allocated a room we didn’t book.

customer service was poor! we couldn’t pay in dollars as per our booking!

Stayed in January 2022

The room is waaaayyyy below standard. No value for money at all. You could get a similar room in a two star hotel for 1/4 the price

Staff- great courtesy and ready to help any time.

Stayed in September 2021

I liked everything about the place

Beautiful place with excellent customer care services. However the booking.com should stop charging Kenyans using dollars! The difference is quite huge basing on the fact that the shilling isn’t doing so well against the dollar.

Stayed in May 2021

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in August 2023