We really loved the neat and well done grounds,amazing views! Maina at the reception was really really kind and very helpful.Many thanks to him. Oh we also loved Karanja's fire😊!

Stayed in May 2024

open ground on a rainy season, where the outside seats/ benches are placed

You can add more items to the meal to give variety and make it more balanced

Stayed in May 2024

We arrived for check-in quite late, but the reception staff were incredibly helpful. Unfortunately, due to our late arrival, we missed dinner, but they advised us to book before 6 pm for future reservations. The breakfast the next morning was satisfying. Mr. Maina, the receptionist, kindly gave us a quick tour of the premises. Their grounds are ideal for intimate weddings and events like birthdays, and their buffet choices are reasonably priced.

Stayed in May 2024

The food order was not carefully taken. May be the shift change was a hinderance. The food portions, however, are more than enough and the food is good

The communication before arrival was good, relevant, and helpful. As usual, Karanja is your guy. Especially if you need the fire in the room lit

Stayed in April 2024

The shower in the cottage was low pressure, and the temperature adjusting of the shower was almost impossible. 😕😕

The aesthetic of the hotel was beautiful, the cottage was lovely and the staff were helpful. Daily night fires in the fireplace were a treat thanks to karanja

Stayed in March 2024

Nothing

The location is perfect..truly home away from home..serene atmosphere,friendly staff .. perfect place to escape and have a breather..so peaceful just like the name "Thayu"

Stayed in March 2024

Customer care we were attended by Maina who gave us the best brief of the hotel the tour. We ordered dinner which was the best ever, lots of delicious food and fresh and the amount was more than we expected.it was timely Served by ever willing and smiley lady by name Alice.. Garden,night fire and nice staffs even people working around the farm would stop to assist or to see if you need any help.. I hope to visit again and again in the near future

Stayed in March 2024

The customer care was okay and the communication could be better. Some services were slower than expected.

The location is lovely

Stayed in February 2024

Just have food variety

Stayed in January 2024

The room was a bit dated.

Hotel surrounded by a small farm and gardens. The bathroom was clean and modern. Good breakfast. Friendly staff. Good value for money.

Stayed in January 2024

The shower didn't have enough water pressure.

The ambience, the night fire and the fantastic team that ensured it was a wonderful stay. Truly a great stay!

Stayed in January 2024

Very friendly staff and fresh food.

Stayed in January 2024

Staff. Calm atmosphere.

Stayed in November 2023

Quiet and Serene Friendly and understanding staff.

Stayed in October 2023

Could improve on the food selection menu

Perfect getaway from Nairobi's hustle and bustle

Stayed in September 2023

There was some dust in the room (on the head board, lampshade, bulbs beside the headboard). Mosquitoes were quite a number.

The food was good and enough, the bed was comfortable, shower has hot water.

Stayed in August 2023

Very nice staff, nice property, and very good breakfast. Only downpoint was no wifi. The chef does a very good job!

Stayed in July 2023

no other anemities like swimming pool, steam and sauna.

fresh food , huge room , beautiful gardens

Stayed in June 2021

While this facility boasts beautiful greenery, fresh air, and picturesque scenery, I would hesitate to recommend it to anyone until improvements are made to their hospitality services. For example basic things like showers...the showers are frequently faulty despite sharing feedback.The t staff often fail to deliver client's request eg delivering wrong means or half cooked food. Their rooms are not cleaned nor provided with hot water kettles etc. Despite the manager's efforts, overall service remains subpar. Additionally, security measures appear to lack coordination for guests staying overnight. This facility has great potential to flourish, but it requires more attentive and dedicated-staff, better coordination, and a stronger commitment to basic hospitality standards.

I loved the Manager’s work ethic and ability to engage with the client’s. I loved that he was able to clarify what was available at the facility and what was not. The meals are great (Depending on the chef).

Stayed in February 2024

Lovely place and amazing garden

Stayed in February 2024

Check in took me 30 minutes despite completing the self check in on the portal. I was forced to sit in the lobby for 30 minutes on the night I checked in, it was chilly and I was exhausted. Poor management handover despite calling during the day, confirming my booking and expected check in time Requested for a Hot water flask at night it was not availed. Requested for a similar breakfast as on my 1st day, got something completely different without consulting me 1st. Eggs were overcooked & saltless, no vegetables as requested. It was very disappointing especially because I had requested the same breakfast for a colleague who had chronic ailments and was very specific about her diet.

Stayed in February 2024

Non working TV, The breakfast was a big no.

Environment

Stayed in December 2023

Everything else.

Decent breakfast. The staff on call really tried.

Stayed in November 2023

The place is awesome for couples

Stayed in November 2023