The BF variety could be improved, but the staff at the breakfast and all hotel was kind.

we like the deco at the hotel and the building. The Gym, Swimming pool and all the staff with the exception of one person I guess she was not having a good day. The location could be better but it suited our needs.

Stayed in March 2024

Requires good cleaning and checks from management. Dirty kitchenware in the rooms, dining area needs regular wiping of surfaces, there is a speaker that is stuck on my mind full of dust, curtains need regular washing, outdoor seating spaces need removal of cobwebs etc.

The place is so beautiful it can not be put into words. The rich, woody feel inside is glorious. Friendly staff.

Stayed in April 2024

Bathroom could use an upgrade. Rooms a bit noisy

Big rooms, wonderful building, great pool

Stayed in February 2024

Being so big, the place needs a lot of maintenance ! sometimes few things need action but the staff is always ready to act!

Grand location in beautiful Red Hill/Tigoni side.. we got upgraded by the professional Manager, and had the amazing penthouse suite. The food is good, the facilities are nice and the overall property very very well put together. It's a dive back in the past, classic and classy!

Stayed in April 2023

Nothing to suggest. Just remember that this hotel is situated some way out of Nairobi, an hour plus from the airport.

Someway out of time, this hotel is a very grand building panelled in dark wood. Our bedroom was enormous with a huge balcony. Dinner and breakfast we good and the grounds extensive for a wander. Good pool

Stayed in February 2023

BED HAD 2 SMALL MATTRESSES INSTEAD OF ONE LARGE ONE. QUITE UNCOMFORTABLE....

Stayed in August 2022

The building was very well maintained and comfortable. The gardens are massive and lovely to relax in the gardening staff have their work cut out for them but they do very well. The main was well suited for westerners who are not partial to Kenyan dishes. The rooms are all different and the staff are friendly, shout out to Peterson who offered me a tour of the complex would visit again!

Stayed in October 2021

Need to upgrade more channels on your TV. Some of us love sports and that was a bit limited.

The unique interior of wood was quite amazing. The staff were quite welcoming starting with Collins whom we had a warm chat with and made our stay comfortable, then Peterson (Thank you for your time and the kind gesture of upgrading our room), Edna at the reception was quite helpful and supportive though a little smile once i a while could do the trick. The food was delicious and the portions were good as well. The room are really spacious. Definitely looking forward to my next visit which will be soon.

Stayed in October 2021

Variety of dinner options was limited

The ambience was beautiful the rooms were silent and private

Stayed in May 2021

It was perfect.

Stayed in May 2024

Everything was in order

I loved the Decor and the hotel being away from the main city centre it was relaxing after a day of business.

Stayed in May 2024

The hotel seems fairly new but the staff are eager and hard working. There was nothing I can say I did not like about it. When we had no hot water in our room they immediately remedied the situation without any fuss at all.

I loved the Decor, and also feeling that it was a bit of a hide away from the main business centre which made relaxing after a day of business very pleasant and easy. The restaurant was lovely, breakfast exceptional, and staff were willing to bring coffee early in the mornings to enable our early leaving for business.

Stayed in May 2024

Very spacious

Stayed in December 2023

The room was not what we expected, it was run down, they need serious renovations, the wood looked like it had mould, there was water leaking from the wall, the bathroom water was not draining well! The sofas right outside our room was very dirty. Then the noise at wee hours of people setting down or setting up, so barely slept, I was happy that we were there for just one night!

The grounds are beautiful and the buildings.are very beautiful. The food was also fresh and tasty

Stayed in December 2023

Upon arrival, there was an electrical problem with the outlet and the hot water kettle and coffee maker were not working. We stayed on a Thursday night, and all afternoon and all night long there were men working right outside our room setting up a huge tent for a wedding on the weekend. It was non stop shouting, truck engines, and equipment banging around. It was like trying to sleep in a construction site. The next day we could see there was more work to be done, so we requested to move to the other side of the hotel. Staff were very helpful and we were able to switch rooms free of charge. Unfortunately in the new room the electrical were also faulty, and the refrigerator, hot pot and coffee maker were not working. There was also no hot water in the shower, only in the bathtub. Although we were away from the tent construction, we were by the parking lot and huge lories were backing up into the parking lot all throughout the night delivering tables and chairs for the wedding. So, we didn't sleep much on the second night either. Lastly, there is a fitness room down by the pool, but it is severely lacking in equipment. No treadmill, no squat rack, no barbell at all for bench or deadlift. Just a couple of benches and a limited number of dumbbells.

Staff were very friendly. The food in the restaurant is excellent. The rooms are set up nicely with a lot of closet space and nice big bathroom.

Stayed in December 2023

The restaurant was the main disappointment. The service is very slow yet what is offered on the menu is very basic. The menus are falling apart (torn, dirty) and several options proposed on the menu were not available. Some cutlery and the table mats were dirty. For the dessert, I ordered the "warm apple pie served with vanilla ice cream" and what came was an apple pie with a strawberry ice cream on top of it, when I asked about it they said they don't have vanilla ice cream, but I was not informed before ordering. Besides, the strawberry ice cream was the most artificially-flavoured one I had ever tasted (not what you expect for a restaurant in such a chic hotel). The only good thing about the restaurant is that the prices of the meals are quite pocket friendly. The breakfast served in the morning is also extremely basic, you can expect to be served the most industrial cereals (corn flakes and rice crispies) and some flavourless pastries. The coffee and tea were served after we finished our meals, although I repeatedly asked for them to be served when we still had food in our plates. The knob of the bathroom door was completely broken so it could not close at all. The disposable slippers are like a sheet of paper and break instantly if you have slightly wide feet. For a suite, you'd expect better quality. The toiletries are also very basic for a suite at that price per night. It is a shame because this place is full of potential - maybe it was marvellous in the past but lack of maintenance and attention to details made it a disappointing experience for us.

The outside of the building and the garden look beautiful. The atmosphere is serene and it's a nice getaway from the busy Nairobi. The decoration of the rooms is good, our bedroom and bathroom were very spacious. The staff is friendly.

Stayed in September 2023

First room 301 was a bit noisy caused maybe by a generator next to the room.

Restaurant was good. Rooms are clean and with lots of space.

Stayed in September 2023

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Stayed in August 2023

Some fixtures need to be replaced, the sinks and faucets are dated, some paint would help spruce up the place even more, you can tell it's an old building and they have done a good job taking care of it. Kudos to the Kanyotus!!

I liked everything that was offered, first of all the staff is amazing and very helpful. When we first checked in they gave us a room that we had not requested for but they were willing to change it for us, however, we were so tired coming from our Wedding Ceremony to do so but in the morning they moved us to the honeymoon suite which was very spacious. The housekeeping guy I cannot remember his name, he had a Biblical name was extremely kind, helpful and respectful, I commend him for his service to us. Also the guy at the bar was a very nice gentleman very kind and helpful, even offered me a phone charger. The ladies at the front desk were amazing. Room service is absolutely splendid. You have very kind workers, very polite and I would definitely come back and would refer anyone to this place. If you need quiet, serenity, pure tranquility this is the place to come to. I can't wait to be back in Kenya my Motherland.

Stayed in June 2023

Needs to be updated as decor is tired Some of waiters need to be retrained to a higher standard Hotel isn't five stars it's more e stars

Bed was comfortable William for taxi service is great and reliable Reception staff very helpful

Stayed in March 2023

The food service was a bit slow when ordering. It would have been better if it was faster or the staff kept us updated about our orders. That being said it was nice and professionally presented. Just would have been better if it was prepared quicker.

Staff where friendly andd professional as well as very helpful. The hotel was also very clean and kept clean throughout. Well done house keeping!

Stayed in March 2023

If you love Victorian finish then this is the place for you. It's an Ex-colonial Small Castle of sorts. I loved it immensely and would be back given half a chance. Everything is authentic from the Chairs / Bed /Wardrobes / Stairs. Reminds me of the Series The Crown / Downton Abbey on Netflix. I loved the food alot.

Stayed in February 2023

The calm, the peace, birds singing in the morning, meals served whenever you are ready. Its an experience you would want a repeat

Stayed in June 2022

The customer service was great. All staff members were friendly. Accommodation and facilities like the pool and gardens were clean, well kept and charming. The vegetarian dinner naan, daal, paneer curry and salad and soup was delicious. Compliments to the chef for that. Breakfast, was delicious and they catered to all our dietary needs. We utilised the pool as well and had a grand time at the Sovereign suites.

Stayed in April 2022