Malindi Road, Bamburi Beach, 80100 Mombasa, Kenya
#4 of 49 hotels in Mombasa
Guests' ChoiceBased on 1072 hotel reviews
8.4Cleanliness
8.9
Comfort
8.8
Location
8.8
Facilities
8.6
Staff
9.1
Value for money
8.5
Free WiFi
7.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 May 2024
Mohamed
United KingdomThe food was not exceptional. Some dishes did lack the taste. Desserts were limited, I guess, because it was low season.
The staff were very friendly and helpful.
Stayed in May 2024
Reviewed: 22 May 2024
Shamla
KenyaThe layout and the landscape is mesmerizing. I loved the space management thinking that went in the design phase. The cottage houses are very lovely. All in all the whole setup has a very calming and relaxing vibe. I loved the fact that you have different facilities like restaurants caffès bars and swimming pools that don’t get congested with too many guests. Ones in there no matter how many guests are there, they are well distributed.
The location of the property is very ideal. Far enough from the rumblings of the city but on the edge of the ocean. Superb.
Stayed in May 2024
Reviewed: 14 May 2024
Peter
KenyaIt still is a pain driving from Mombasa. Will be better when the highway is finally finished.
It’s clean, staff is very friendly, food is great, nice pools and beach
Stayed in May 2024
Reviewed: 14 May 2024
Ekki
Germanythe room was a bit dark
great place at the beach 2 clean pools kind and supportive staff
Stayed in May 2024
Reviewed: 13 May 2024
Isaac
Germanyi did not like the people that are on the beach, i know the hotel has nothing to do with them but i would like the hotel help with food or money that they dont bother the tourist too much just right there in front of the hotel, and a man that worked in the buffet was very unfriendly with me, he worked on the grill station.
I like this hotel very much, the stuff take care of you a lot, and the prices of the spa, restaurant are sooo good, i was surprised how cheaper the stuff were, i regret to moved to another hotel after the safari, i should have come back to this hotel, the food it was also good, and the room very nice and clean, and spa amazing
Stayed in May 2024
Reviewed: 12 May 2024
Christopher
KenyaNothing to pick out
The facilities n staff
Stayed in May 2024
Reviewed: 10 May 2024
Uwe
GermanyN/A
African style buildings, no concrete blocks Great maintenance and cleanliness, very pleasant atmosphere
Stayed in May 2024
Reviewed: 7 May 2024
Nandhra
KenyaChoice of food could be better. WiFi never worked and despite complaining about it no action was taken. AC in the room wasn't working as it should. Too noisy it was.
Staff was friendly and hotel was clean and tidy.
Stayed in May 2024
Reviewed: 5 May 2024
Laura
KenyaSome things seemed to need a bit more maintenance. For example, the ceiling of my bathroom had some marks of humidity.
The location, the swimming pools, having more than one option of bars and restaurants within the resort and an agency to plan excursions as well. The room was beautiful and great size for the money.
Stayed in April 2024
Reviewed: 3 May 2024
Shazmir
KenyaUnfortunately was unwell at the time of staying so the food menu for breakfast looked not appealing and what i had was bland
Room was recently renovated and very nicely done
Stayed in May 2024
Reviewed: 1 May 2024
Daniel
Switzerlandnothing
nice layout
Stayed in April 2024
Reviewed: 29 April 2024
Zainab
United Arab EmiratesNA
the chefs were very skilled and friendly
Stayed in April 2024
Reviewed: 21 April 2024
Anna
SwitzerlandNearby coastal areas in Mombasa being less clean.
We enjoyed a stay at this charming hotel, impressed by both the facilities and service. The property features several on-site restaurants. There are two pools in different areas of the hotel, both well-maintained. The excellent staff went above and beyond to make our stay comfortable and pleasant. The room balanced modern amenities with traditional charm. Set on expansive grounds next to the coast, the hotel has a beautifully maintained garden. Despite some nearby coastal areas in Mombasa being less clean, the hotel's own area was secure and well-kept, offering delightful ocean views. The hotel’s rich history is elegantly displayed through old photographs and preserved architecture, adding a deeper appreciation to our stay. Overall, we loved everything about our visit—from the stunning environment to service, all contributing to an unforgettable experience. We recommend for a serene getaway.
Stayed in March 2024
Reviewed: 19 April 2024
Rita
MaltaLocation was great, easy access to the beach. Hotel staff were extremely friendly and helpful with all requests. Great food variety.
Stayed in April 2024
Reviewed: 19 April 2024
Omnia
United Arab EmiratesSome staff members weren't very helpful. I also didnt like the late responses to my messages. It took forever to get an answer from them.
I loved the seafood restaurant! Its exceptional. I think the staff has tried to help as much as they could. Some of them were more helpful than the others. The receptionist Margaret made me check out pretty late due to the rains so I just want to say thank you!
Stayed in April 2024
Reviewed: 19 April 2024
Maranga
KenyaThe facility is a bit dated.
A dedicated and available staff
Stayed in April 2024
Reviewed: 18 April 2024
Ivan
CroatiaFood was not that great, but okay, all you can eat for breakfast and dinner.
This place is super clean, nice pools, nice rooms and beautiful enviroment
Stayed in April 2024
Reviewed: 18 April 2024
Michael
UgandaThe room tvs are really old
It's beautiful. Beach is secure
Stayed in April 2024
Reviewed: 17 April 2024
Rachel
Abkhazia, GeorgiaStaff were exceptional. Great location. Local food options.
Stayed in April 2024
Reviewed: 16 April 2024
M
United KingdomThe food was very good indeed and the staff were very accommodating. Although the hotel had a lot of guests, it did not feel full or overcrowded. The location is excellent.
Stayed in January 2024
Reviewed: 14 April 2024
Tanuj
Nepaldinner buffet was nice
Stayed in April 2024
Reviewed: 5 April 2024
Manoj
United Kingdomexcellent
excellent
Stayed in March 2024
Reviewed: 28 March 2024
Mary
SwitzerlandBeautiful setting, excellent staff. Very relaxing
Stayed in March 2024
Reviewed: 27 March 2024
Valura
United StatesYou had to pay with credit card after you stayed
Security
Stayed in March 2024
Jodhpur, India
Kfardebian, Lebanon
Balatonfüred, Hungary
Tavira, Portugal
Centurion, South Africa
Paris, France
Trieste, Italy
Noida, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content