I guess the only bad thing I could say is that I was not able to check in earlier than the actual check in time which is normally something most 5* hotels can accommodate especially as they text me asking when am I arriving in advance. however seeing how busy they were on the morning of my arrival would justify why they couldn’t accommodate me checking in 1 hour earlier. I wasn’t too annoyed about it as the premises is so beautiful there was plenty of communal areas to relax in the meantime.

everything about this place is beautiful.

Stayed in July 2022

Nothing

View and entertainment

Stayed in July 2022

Food

Staff

Stayed in June 2022

Spa (steam and sauna) unavailability, WiFi was slow

Very friendly staff, food is good, location is amazing.

Stayed in June 2022

At Reception when check in and check out are very very slow

Stayed in June 2022

Nothing

The room was exceptional with all facilities in the right place;The beach is clean and one can walk freely. Swimming pool is large n very clean.

Stayed in June 2022

Too noisy, competition of loudspeakers from two different locations, sitting outside the room was like riding a Matatu. Missing attention to details, some examples: bathrobe without belt, so not useable, part of towels were not replenished by housekeeping, broken glass on the path by the bench by Coco Bar, and it was there for weeks

The rooms and the landscaping

Stayed in June 2022

the entertainment on the Saturday night we were there was not good. there were less guests staying and all they had on was karaoke and the buffet that night was not that good either. it seemed they intentionally lowered the entertainment due to less people

Amazing staff and beautiful grounds with tonnes of amenities. everywhere you look there’s an amazing view. right next to the beach, 5 pools, food was incredible (except once) and the staff were amazingly friendly. shout out specifically to Francis, Eric, Elisha, Mary, Dorothy and Timothy who all made our stay special.

Stayed in June 2022

It took too long to check in and I had to call for an iron, shaving kit and a shampoo refill when I got to the room. The room was a bit dated and needs an upgrade. Curtain and mosquito net railings hanging and in need of replacement. The cocktail drinks aren't what they are supposed to be, not good at all and the wine selection is very poor

There was a good variety of food in the dinning and the swimming pools are great

Stayed in April 2022

Only minor complaint would be that the drinks service at meals could have been a little more efficient - it would often take quite a while to track down a waiter to take drinks orders after being seated.

Best all inclusive option yet experienced at the Kenya coast. Buffet food quality and variety also better than other nearby hotels. The rooms and property in general are well maintained and the location is beautiful.

Stayed in May 2022

Clean, great location, very helpful stuff. Green surroundings, next to the beach

Stayed in April 2022

Sarova felt home away from home,relaxing and the outdoors are lovely…will def be back here.

Stayed in May 2022

1. The lightning in the conference room - it was rather dark than bright. 2. The security guard that was in charge of the conference room was asking for money. And got it from some of colleagues until we discovered.

The staff is very nice and friendly. Breakfast and the food in general was good.

Stayed in May 2022

Nothing

It was a very intentional and lovely treatment from staff. Absolutely enjoyed it. Well organized.

Stayed in May 2022

Onve we opened the balcony door and forgot to switch off the air condition resulting in a bad condensation in the room. It was also easy to forget and lock uo the automatic key cards

Very good. The food was incredible.

Stayed in April 2022

everything was great.

Proximity to the beach is the clincher. lot’s of beach side bars. particularly loved the pool bar at Lidos.

Stayed in April 2022

nothing really.

everything especially being top notch in facilities, food, breakfast, activities and just being by the beach.

Stayed in March 2022

Lovely setting, we had a sea view room with a nice terrace to sit out on. All the facilities were there that you would expect in a resort.

Stayed in April 2022

rooms at the pool are very noisy as they play loud music at the pool all day, even when nobody is there 🤷🏻‍♂️

beach front rooms are very nice. quiet and beautiful view. pools are very nice too. good breakfast.

Stayed in April 2022

Some of the staff are amazing. Some are not that attentive. Mixed bag in terms of service received.

Resort location is lovely. Rooms etc are very comfortable and views are amazing

Stayed in March 2022

F&B has to improve a lot

Beach, Location

Stayed in March 2022

They charge 10$ for room service. Order food or curtlery and you are charged extra 10$ for the service. I also did not like that the room was cleaned around 5pm daily and sometimes not cleaned even if we leave the "clean my room" alert on all day. The housekeeping service is really poor even though we could see them working all day...they seemed overwhelmed in my opinion.

The breakfast was delicious with lots of variety to suit different tastebuds and cultures. The entertainment team are the best and had different activities to suit both kids and adults throughout the day/night Staff are polite and super friendly 😃😃 always smiling and offering help. Much appreciation to Bob (Edgerton) from the concierge team for exceptional service and tending to our endless questions that span outside his scope😃

Stayed in March 2022

I had multiple bad experiences with staff in particular the restaurant staff. First day I arrived 10.15am for breakfast at the buffet and I wasn’t let in. No one communicated the breakfast time during check in. They assume you read their papers. The lady at the entrance was rude at me, and when I complained at the reception immediately they prepared a breakfast for me since all food is there and stored. Restaurant staff have no flexibility. They also made me wait 45 minutes for a pancake that never arrived. They forgot to communicate that it was over. I only discovered after asking 3-4 restaurant staff to follow up with the kitchen. They ignored me often. The next day I tried again to have breakfast and they didn’t let me go into the restaurant as according to them the kind of shirt I was wearing wasn’t allowed. It made no sense at all. Apparently women are allowed in with their bikini but men have to wear a proper shirt whatever that means. The prices at the restaurant are completely overpriced. The food is not tasty. I couldn’t stay more than 2 nights.

The place is beautiful, so is the property and the beach.

Stayed in March 2022

The dirty beach

Stayed in January 2022

They could improve their mattresses…. Very old not comfortable

Food was excellent… environment too

Stayed in January 2022