Along NyalI, Malindi Highway, 00801 Mombasa, Kenya
#7 of 46 hotels in Mombasa
Guests' ChoiceBased on 500 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
8.9
Facilities
8.7
Staff
8.8
Value for money
8.0
Free WiFi
7.0
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End of dialog contentReviewed: 8 May 2024
Shazia
KenyaThe hotel needs to upgrade its spa facility since there are no steam/sauna facilities on site. There is a jacuzzi on site however this can only be used by guests who pay for massage treatments. Guests at the hotel can use it at an additional charge of KES 1,000 per use. I found this to be a little ridiculous since when we passed by the jacuzzi severally it was empty most of the time and the hotel should consider letting hotel guests booked in for more than say 5 nights at the hotel use it at scheduled times to avoid overcrowding for the guests who have booked massages.
The breakfast was fantastic. The hotel provided all the requests I had before I checked in such as the very comfy baby cot. They also provided me with a baby bath tub which was a plus yet I had not requested one. The dinner was good with so many selections. The hotel provides free meals for babies under 4 years old which parents can order from one of their restaurants however many times one would like. This was fantastic as sometimes we would not eat any lunch due to a heavy breakfast so it was easy just getting a meal for our little one for which we were not charged. The staff is really helpful and friendly from the hotel guards, restaurant waiters, chefs, and even the house keeping staff. I had requested for a late checkout as we changed our flight timings due to us falling ill a few days into our holiday and the reception staff provided this to us free of charge. We also received a drinks voucher as a complimentary gift to have drinks at one of the hotel bars which was amazing. The location is fantastic and our room was beachfront so we could hear the waves throughout the night which was a very good experience. I would definitely book here again!
Stayed in May 2024
Reviewed: 18 April 2024
André
SwitzerlandGood live music during dinner, however clearly too loud. Long waiting time whenever you order a cappuccino.
Very friendly staff, great food and restaurant choice, Coco bar with tasty cocktails, charming garden and views.
Stayed in April 2024
Reviewed: 15 April 2024
Alexander
UgandaSome small issues but were resolved due course.
Sarova Child club! BRAVO. Galla dinner.
Stayed in April 2024
Reviewed: 3 April 2024
André
SwitzerlandA/c biz noisy. Pool with bar should be the pool without kids below 16 and not another pool where no bar is.
Nice pools and restaurants. Great food selection. Friendly staff. Efficient check-in.
Stayed in March 2024
Reviewed: 1 April 2024
Mary
KenyaI did not like the fact that I was directed to check-in waiting area before they even knew if I was there for check in. No one asked for my name or ID until I excused myself and asked. I was given a room that was too far no options offered The packed breakfast standard was not friendly
I liked the functionality of the A/C. I liked the buffet dinner. I liked the fact that you can access the beach through the hotel I liked the service at the pool area.
Stayed in March 2024
Reviewed: 17 March 2024
Hew
United KingdomAir con in our room did not work properly. The hotel maintenance team had 4-5 goes at repairing and did supply a fan. The temperature never went below 27C in the room - even in the night. But the heatwave in Mombasa was intense at 34C. Only other slightly negative feedback would be the All Inclusive cocktails drink list is a bit limited - It could do with an update, especially the cocktails.
Excellent Food and the staff are fantastic - They are so helpful and enthusiastic. Rooms are very comfortable and had superb views. We booked all inclusive but any package will suit. 6 pools to choose from and right on the beach. Good spa - reasonable prices. Good security as well
Stayed in March 2024
Reviewed: 13 March 2024
Rémy
CanadaNothing more to say
Nothing more to say
Stayed in February 2024
Reviewed: 20 February 2024
So
FranceNot possible for guests to fill up their water bottle directly. Tiny glass bottles are provided in the room (0.3 liters water). It wasn't possible to swim in the beach in front of the hotel at low tide but that's not their fault of course. There are several pools and they weren't busy, a very nice way to cool down.
Great choice for bridging the time between early flight arrival and safari departure. The property is very large with several restaurants, including one for buffets with lots of choices. Beautiful beach and gardens. Complementary snacks were served in the afternoon at the pool. Staff was very helpful in getting us a room earlier and exchanging some cash to get local currency (with a reasonable fee).
Stayed in February 2024
Reviewed: 17 February 2024
Alexander
UgandaAreas that could be enhanced are introducing a steam option in the spa zone, improving cleanliness protocols for the swimming pools, and updating the beverage menu. For instance, we were disappointed with the quality of the Aperol Spritz, and the absence of sparkling wine and local craft beers. Additionally, adjustments are necessary for noisy air-conditioning units and the inconsistent internet connection throughout the hotel. The upkeep of the green grass area has been neglected due to insufficient watering. Furthermore, there is a need for improved cleaning of the adjoining beach area, as its current state with litter is not in line with our expectations for maintaining the selected name of "Sarova White Sands".
The hotel offers a diverse array of activities. We sincerely appreciate the prompt resolution of any issues by the room service team, as well as their cheerful feedback. The availability of child-friendly rooms and playground activities is highly valued and greatly appreciated.
Stayed in February 2024
Reviewed: 22 January 2024
Olukorede
Zambiait was quite relaxing
Stayed in October 2023
Reviewed: 18 January 2024
Llamas
United StatesFound 4 roaches alive and running in the bathroom. Was told to dial 0 for any needs. 3 phones in the room and none worked to dial out to front desk. The mosquito key needed cleaning- many dried blood stains from mosquitoes Price was high. Similar properties walking distance away on same beach were half the price (but sold out)
Beautiful property, great service, beautiful grounds and pools. Water aerobics was fun. Housekeeper for our room was above and beyond in friendliness and service. High tea was nice- but need shade!! Allowed us to shower after check out due to late night train
Stayed in January 2024
Reviewed: 14 January 2024
Farzana
United KingdomWe thought it felt a little too busy at times, probably as it was December - peak season for local tourists from other parts of Kenya with children on school holidays.
Excellent location, superb hospitality and well trained professional staff. Everything was absolutely amazing.
Stayed in January 2024
Reviewed: 3 January 2024
Nyaradzo
KenyaThe last two nights were in standard rooms. Air conditioning in standard room was not adjusting to the appropriate levels so it became too hot at night.
We were upgraded to Presidential suite for 3 nights and the suite was very comfortable and specious with supplies one needs for a relaxing holiday. There was a good variety of food.
Stayed in December 2023
Reviewed: 31 December 2023
Julian
United KingdomThe plying of beach boys selling things and even sex traders. We just want to be left alone to enjoy and relax!
The meals were largely well presented but rather similar day to day. On several occasions I found the food undercooked and had to be left. On every occasion but one when I raised an issue it was dealt with by very keen and attentative staff
Stayed in December 2023
Reviewed: 23 December 2023
Ndagijimana
RwandaEverything was good
I liked everything about the trip
Stayed in December 2023
Reviewed: 17 December 2023
John
KenyaFaster check in
The meals diversity, the beach and responsiveness
Stayed in December 2023
Reviewed: 15 December 2023
Elishibah
KenyaIt was lit
Good
Stayed in December 2023
Reviewed: 29 November 2023
Toby
United KingdomShabby
The property is ok but double the price of severin and around the same quality
Stayed in November 2023
Reviewed: 25 October 2023
Judy
United KingdomOur room was a long walk to the dining areas perhaps because it is a big hotel. Entertainment at dinner every evening was wonderful and it would have been great to have more 'after dinner entertainment' so we were not going to bed too early whilst on holiday!
The hotel has a variety of facilities and perfect for both relaxation and business. It also has direct beach access making it easy to take a stroll along the beautiful white sand coast or get involved in some more energetic water activities! The staff at the hotel are a great complement - polite, helpful, knowledgeable and you get the feeling that they genuinely care about their guests. The kids club also had a number of interesting activities to keep the little ones entertained. Food variety, quality and presentation is great including sushi which my daughter enjoyed.
Stayed in August 2023
Reviewed: 22 October 2023
Joan
South AfricaOn arrival, checking in was delayed by up to hours due to a problem with housekeeping
Wide variety of meal options and choices, served in a pleasant atmosphere. Staff ever so helpful and attentive
Stayed in October 2023
Reviewed: 16 October 2023
Harrison
UgandaPlease prevail upon the uninterested staff at the reception
Reception staff need serious training training they are disservice to the greatest facility in the nation
Stayed in October 2023
Reviewed: 28 September 2023
Keith
CanadaQuality of food in the Pavilions restaurant was very average but certainly copious.
Lots of space to lounge outside. Nice atmosphere in common areas. Lovely charming staff.
Stayed in September 2023
Reviewed: 25 September 2023
Dr
BahrainFriendly animation team, they need to do more work at entertaining the guests, there weren't much activities to do at the hotel, it was too quiet. The beach and sand had too much seaweed, if you're thinking of swimming in the ocean this whole beach location isn't the one (maybe visit Diani beach). More entertainment and music by the pool bar would be good, it's too quiet and empty.
The breakfast had a wide variety, tasty food, the fruits and juices were great, the egg station were professional. The beds and pillows are comfortable, spacious room, bathroom and balcony. The pool size and number with the hovering palm trees was a beautiful site. The security made sure they tracked your exit and entrance to the hotel when u go for a walk by the beach which was comforting. The beach has a long stretch of more than 10 kilometers, lovely for morning and sunset walks. The French fries served by the pool are exceptional, the pool menu in general was delicious.
Stayed in September 2023
Reviewed: 15 September 2023
Artur
PolandPleasant hotel with beatuyfull garden, swimming pools. Friedly and helpfull staff. Tasty food from different cuisines. Comfortable, cleaned everyday rooms.
Stayed in August 2023
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