The room service didn't open our bottled drinks for us and we waited 45 mins for them to come back and do so. The food was okay overall. The breakfast buffet wasn't too great for us.

The food was decent. We struggled with room service being timely and bringing the correct items. The staff was very helpful, though.

Stayed in May 2024

Nothing

Very Well organised and Clean Hotel...rooms are very nice

Stayed in May 2024

Everything was great

Huge room, comfortable and excellent and friendly front desk staff

Stayed in March 2024

improvements: Restaurant. staff to ask customer before taking the empties away. on the final day of checkout... no hot shower as it turns out the boiler was turned off due to maintenance.

Friendly staff; requested early break fast due to international flight timing and that was arranged very smoothly. Early check in upon request was met.

Stayed in March 2024

The bathroom showers were quite old and rusty.

The hotel staff were very polite and hospitable. The manager, John, was excellent with his client services. The rooms were clean and cleaned at regular hours so that if you were occupying the room at one time of the day, they’d come back and clean at another time of the day.

Stayed in March 2024

The breakfast could be complemented with an option of pancakes or other more continental options. Now it has a lot of savoury choices.

The hotel is conveniently situated near to our office in Nairobi. It has a nice terrace for having breakfast. The staff is very friendly and looked for a solution to accomodate a change in our booking schedule.

Stayed in February 2024

All was good

The checking process and the room

Stayed in January 2024

Gym facility needs to be improved Pillow weren’t comfortable enough I asked for king bed and property provided with 2 beds next to each others.

Clean and spacious rooms Kind and helpful staff Tasty food served at the restaurant Location close to Sarit center and city center

Stayed in February 2024

Selection of TV channels could be better.

Room was spacious, food selection was very good. Staff helpful. Shuttles to Airport on standby.

Stayed in February 2024

Needs some renovation in some of the rooms

Friendly staff

Stayed in December 2023

Polite and pleasing staff...the food quality...location convenience...

Stayed in February 2024

For a 5 star, the breakfast could do with more variety of food and moist pastries. The gym doesn’t have alot of equipment as we hoped it would, the pool is in a public spot making it abit uncomfortable to walk through the communal areas to go swimming.

The staff are very friendly, welcoming and fast in sorting out any issue one might have. The rooms are really nice we stayed in the Junior suite it has all we need the bath was superb

Stayed in February 2024

This is my 4th visit. Great staff and hospitality. Spacious rooms. Convenient location.

Stayed in December 2023

I didn’t feel this was a 5 star hotel compared to other 5 Star establishments I’ve stayed in very limited buffet style food took a long time for water to get hot for showers on 10th floor and the conference floor above was very noisy moving furniture around

The staff were efficient ant friendly , very helpful The hotel was clean but bit dated room was comfortable

Stayed in February 2024

None

All met my expectations. Breakfast was good, rooms are clean, the location is closure to several places of interest.

Stayed in January 2024

The water closet flusher didn't function optimally, I had to call the reception to send a plumber to my room.

The ambience and staff were quite receptive and courteous. The menu, too, was exceptional. The room is excellent.

Stayed in January 2024

Wished there were more option for breakfast

Staff were friendly and helpful. The room was neat and very comfortable

Stayed in December 2023

The bed was too low

Stayed in December 2023

Staff and their assistance

Stayed in December 2023

The bathroom drain system The sockets

The staff were very hospitable Spacious room Convenient check out times

Stayed in December 2023

The room feels more 4 star. Furniture seem too worn for a 5 star hotel.

Good size gym Nice swimming pool Very good size room

Stayed in November 2023

The beans (cold) and the sausage. Thought it was chicken sausage order as that was on the menu, I got beef or for all I Know it could of been pork.

The bf here is ok. Like you can order the ultimate bf and a few things are good others just ok. It would also be nice for guest services to let you know if they are substituting something in your order or if it just is not available since you are expecting what is on the menu.

Stayed in November 2023

outdated hotel..may be renovated..sometimes a smell in the bathroom...drain smell

good location

Stayed in November 2023

I think we picked the wrong Prideinn as this was full of conference business man and it was located on the other side of a highway way but this wasn’t an issue for us as our purpose for booking was to spend little time at the hotel. Make sure to check on your room location if you are a big group. Booking or the hotel seems to not be sync but the staff will try to accommodate you

Clean! And air condition. Kenyan owned hotel chain and nice staff

Stayed in October 2023