74 United Nations Crescent, 00100 Nairobi, Kenya
#11 of 179 hotels in Nairobi
Guests' ChoiceBased on 94 hotel reviews
8.9Cleanliness
9.4
Comfort
9.4
Location
9.4
Facilities
8.9
Staff
9.5
Value for money
8.7
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 May 2024
Marina
FinlandThe design, the "final" room. Pool and gym. Staff and friendly atmosphere.
Stayed in May 2024
Reviewed: 2 May 2024
Wangari
Kenyamy door had a gap letting in cold air
Everything
Stayed in May 2024
Reviewed: 26 March 2024
Michelle
IrelandBreakfast was not as shown in the menu.
Excellent location for UN access
Stayed in March 2024
Reviewed: 29 February 2024
Andee
United StatesNothing. I would stay again in a heartbeat.
Excellent property in a central location, with exceptional staff. As an example, i was being served breakfast and coffee at early morning hours before my tours to national park etc. Room and bathroom were spacious and had a feeling of a villa. The food was very good for the days I did not want to walk 6 minutes to the mall.
Stayed in February 2024
Reviewed: 3 February 2024
Amie
United KingdomNo tv channels, this was the only negative. Management should sort this out as it is a bare minimum
Stayed in February 2024
Reviewed: 31 January 2024
Catriona
Australiabreakfast ok, a little quirky
great pick up service from airport, and quiet diplomatic area. convenient for pick up the next day for our tour as was on outskirts of town. ok priced compared to other properties, welcoming despite the late hour
Stayed in January 2024
Reviewed: 2 December 2023
Madiha
CanadaThis was close to our office and meetings. Extremely well appointed rooms, spacious, sparkling clean. An oasis in Nairobi. The staff were amazing - best service I’ve experienced.
Stayed in December 2023
Reviewed: 24 October 2023
Marion
United StatesFood sometimes took a long time (but was delicious)
The staff is lovely, the facilities are great, the garden beautiful. beds are very comfortable.
Stayed in October 2023
Reviewed: 12 October 2023
Mazaher
United Arab EmiratesLiterally nothing!! Was only there for 1 night but felt like was there for abit more given the service from the staff across the board. Not good with names but from the receptionist to the bell boy/server/assistant/cleaning staff/guard, nothing was short of beyond what I expected.
It was a last minute check-in and they gladly accepted us and went over and beyond to give us a room we preferred upon checking in even though we wanted late check out which they couldnt give for that particular room, but instead of turning us down, they worked out a solution for us and moved us to another room to accommodate the late check-out. Overall impressed, definately coming back if I need a place in NBO next time and yes easily recommendable to friends and family
Stayed in October 2023
Reviewed: 26 September 2023
Tally
AustriaThe only minus is the airport pickup - it said it was included in the price but when I inquired they said 30 dollars and when I booked it suddenly jumped to 60$ (I negotiated to 50 but still far from the 10$ of the Uber we took on the way back) So the communication before the trip almost made me cancel the whole booking…
The staff were amazing! Exceptionally kind and caring. The room was spacious and comfy and the breakfast had plenty selection. We also liked the ambiance - relaxed, quiet and homey.
Stayed in September 2023
Reviewed: 15 September 2023
Max
NigeriaAmazing customer service… it's the best. 10/10 will definitely return. All round pleasurable. Very safe Neighborhood. Felt like home. 1000% will recommend!!! The rooms are really nice. Great all round experience. Super friendly staff. Really enjoyed my stay.
Stayed in September 2023
Reviewed: 30 August 2023
Ivan
UgandaSweet and served in time
Stayed in August 2023
Reviewed: 26 August 2023
Chelsea
United StatesExcellent wifi, strong enough for video calls. The staff was very helpful, laundry service quick and affordable, and the meals in the restaurant were always creative and tasty.
Stayed in July 2023
Reviewed: 16 August 2023
Martin
KenyaThe dining area was small.
Breakfast was delicious. It took long but was worth the wait.
Stayed in August 2023
Reviewed: 10 August 2023
Emilie
FranceThe staffs is friendly, helpful and attentive. They were very available via email before arriving and prepared dinner for us ahead of time since we had a late arrival. The room was perfect for my family of 3. And we loved the location. Lots of green areas it felt like an oasis.
Stayed in August 2023
Reviewed: 30 July 2023
Valentin
FranceGigiri is a very calm and peaceful neighborhood, we only spent one night in the hotel but the room, the staff, the breakfast the facilities (the pool) were just perfect!
Stayed in July 2023
Reviewed: 2 July 2023
Ruth
New ZealandIt felt like home and everyone was super friendly and helpful
Stayed in June 2023
Reviewed: 29 June 2023
Vita
New ZealandHomely feel, very helpful nice staff, safe location
Stayed in June 2023
Reviewed: 27 June 2023
Maria
MoldovaThe hotel is fantastique. We really enjoyed our time there. Catherine from the reception was very helpful and kind. All staff is amazing. The breakfast is prepared freshly every day for you.
Stayed in June 2023
Reviewed: 19 June 2023
Chris
SpainThe staff were very friendly and helpful, and went out of their way to make my stay as pleasant and enjoyable as possible. I arrived late and they kindly provided a meal outside of restaurant opening hours. The facilities were excellent and a desk with a monitor was available in the room, which was very useful for work. Highly recommended!
Stayed in June 2023
Reviewed: 16 June 2023
Kristin
IcelandThe staff was very friendly and helpful. The room was really nice and the hotel was very cozy. The hotel has a gym and a pool. The breakfast was fine. The neighborhood around the hotel seems safe and it is in a short walking distance to a mall.
Stayed in June 2023
Reviewed: 10 June 2023
Qusai
Kuwaitnothing
the location, the style,the theme.
Stayed in June 2023
Reviewed: 28 May 2023
Carlos
SpainIt could do with more options regarding food (especially for vegans)
Very hospitable staff. Small boutique hotel with all the amenities. Very cozy and relaxed stay, just what one would want after a loong trip and/or safari
Stayed in May 2023
Reviewed: 27 May 2023
Telal
IraqI stayed at villa2. The rooms were spotless
Stayed in May 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content