No coffee making facilities

Lovely staff

Stayed in April 2024

Walking 46 / 64 steps up stares from the Marina to the hotel , without Elevator .

It is very convenient location to go around mombasa. Very Beautifull Marina and very helping staff. workers were friendly and so professional. The breakfast assortment was very rich and the restaurant view of the lake .

Stayed in May 2024

The price is higher.

Very good location, clean place and amazing breakfast.

Stayed in May 2024

Check out at 10 am is a little too early for long haul journeys. Having said that, they were kind to extend check out to noon! We had a late flight.

I love the facilities. Stayed at the Ocean View apartments - Amazing Ocean view from the balcony!

Stayed in May 2024

Staff are generally quite slow and confused. Room service takes some time.

I stayed in a large suite, 3 bedrooms. Ideal for families. Lots of space and very clean with a lovely sea view. It was a very relaxing stay with very comfortable beds. A few reviews complained about the air conditioners and lack of hot water (you do have to leave the water on for a few seconds / 1 minute and then it heats up) but I did not have this issue and neither did my friend who stayed in the room next door. The infinity pool area is beautiful. The food is good quality and nice. All in all, it was a pleasant stay.

Stayed in March 2024

I didn’t quite enjoy the breakfast options i feel it could be better & more diverse. The first apartment i stayed had issues with the Ac but they were kind enough to change apartments for us. The 2nd apartment had issues with the bath tub being incapable of holding water which makes it impossible to use. The Fridge in the 2nd apartments was also quite inefficient but I’m glad the reception called in technicians to fix it.

I loved and enjoyed the facilities at the hotel esp the pool & the spa.The views from the pool are breathtaking and I’m so glad i got to watch the sunset from the infinity pool. The rooms are very clean and well tended to. Loved the beddings and the mattress was extremely comfortable . The service is swift & efficient and staff very warm & welcoming. The variety of restaurants also makes it very convenient and caters to all guests preferences. I particularly enjoyed the Alfredo pasta from Arabica restaurant and id highly recommend it.

Stayed in March 2024

AC was very very weak.

Stayed in March 2024

Check-out time is too early... 10:00 o'clock should be 12:00 o'clock

Stayed in February 2024

The view from my room could have been better, but that is what I had booked for initially so my bad. I noticed that other sides of the rooms had nice view of the pool and nearby beach.

Breakfast was great, the staff are exceptional - professional and friendly, making you feel at home. Some even gave tips as to where to visit in the area. Loved the rooms, very clean, cozy and well-equipped. The Spa was wonderful, therapists were truly professional. Nice jacuzzi too.

Stayed in January 2024

If you don’t mind on holiday to go up and down stairs then you ok

It’s clean and functional

Stayed in February 2024

The bar and restaurant does not bill in USD

The view was great

Stayed in February 2024

Wi- fi fluctuation

Everything from Dinner , break fast and the environment.

Stayed in January 2024

There was an issue on the Air condition which was not fully functional

Stayed in January 2024

Some maintenance is overdue (e.g. water taps, elevators) …. cleaning for oven obviously done with wrong detergent of even acid instead of ceramics cleaner - leads to on overall a bit “abandoned” experience

Great facility and location

Stayed in January 2024

The staff are amazing and so welcoming...

Stayed in January 2024

Appealing disabled access couldn’t go to the spa , gym or pool and had to use a golf cart to go to the restaurant and bar

Location, staff, rooms

Stayed in January 2024

Lost AC the last 2 days and it was hot. Secondly there is a disconnect but the front desk billing office, the audit and accounts. They take time to reconcile among themselves to share correct bills on time.

The service was okay, the room good and breakfast superb

Stayed in December 2023

Being told I couldn't wear anything above the knee to the restaurant

My room was awesome and the sea view was amazing

Stayed in December 2023

The smoking rules, they have place where you can smoke but it’s very complicated you have to come in and out from your room even tho you have bal on still you can’t smoke in the balcony it’s very strange. But all in all is very nice place very clean and all staffs are amazing.

To find the hotel is very easy and the staff we’re amazing very friendly and there very helpful

Stayed in December 2023

Lack of commode in the toilets, Some smell emnating from the gutter near the lift may be due to stangnant water. Spare beds need to be strong in case the visiting members are more.

The rooms, the buffet breakfast and sea view were excellent.A really holidy or business place to stay. You need to consider adding commode flush in the room toilets for proper self cleaning. This is a necessity and very important.

Stayed in August 2023

It’s never wrong to have the ocean in view

Opel and clean! Everyone we met (staff) were super friendly, and accommodating.

Stayed in October 2023

No maquiti-net

Rooms have been nicely equipped and perfectly clean

Stayed in October 2023

Although the hotel was beautiful and was in a jaw dropping location a lot of the amenities didn't work. Both refrigerators in the separate rooms didn't work, the room with the 4 guest AC stopped working, we couldn't get microwave, so we had to keep throwing away food we just got from room service. Wish there was more options with breakfast as well.

The hotel was beautiful, clean and all the staff members were amazing and helpful. We rented 2 hotel rooms since there were 7 of us and they made sure to give us rooms next to each other. The cleaning crew was very nice, gave us anything we needed extra of, and was very easy to approach throughout our stay.

Stayed in October 2023

Old facility with lots of maintenance issues. Air conditioning is not working, door hinges falling apart, windows blinds s big problem, sliding door locks jammed up. You are not allowed to cook or use even the microwave even though all facilities are present After paying the highest price in the region..there's no value for money.

Good beach swimming, variety of restaurants, big rooms.

Stayed in October 2023