Security processes are cumbersome

Staff went over and above to assist especially Charlene at front desk who was exceptionally helpful. She must get a raise!

Stayed in April 2024

The staff were amazing and my every need was catered for. Security was great as well. The room was incredibly comfortable and I felt right at home.

Stayed in April 2024

There was no trainer available at the gym and no life guard at the swimming pool

I loved the food , it was really good and very filling. The staff were very friendly and helpful, I’d like to commend Susan and faith at the reception and Hezron from Olive restaurant. The beds were really comfy and the room was spacious and very clean. In general I loved my experience there.

Stayed in March 2024

N/a

I loved the staff cleaniness and decor . Updated and they were able to accommodate my needs

Stayed in January 2024

The food at the aviary did not meet our expectations.

The property is well located, beautiful spacious rooms and extremely clean.

Stayed in December 2023

All perfect

Absolutely amazing! Beautiful hotel, staff very friendly, large bedrooms, large bathrooms, bar on the 8th floor with amazing vue on Nairobi! Amazing pool with nice view! 10 on 10

Stayed in December 2023

Nothing

Everything was superb

Stayed in November 2023

The apartment is quite clean with amazing/modern interior decor

Stayed in November 2023

I had no issues with the hotel in general. Everything was exceptional from reception to room service to the room on its own. Maybe you can have more favourable rates for Kenyan citizens and not charge in USD.

I didn't have breakfast.

Stayed in October 2023

Faculties, bar and restaurant

Stayed in September 2023

Everything was perfectly organized, neat, and enjoyable.

From the entrance until the bed. The whole experience was a 100% “amazing”!

Stayed in September 2023

The drains in the showers could be a bit better so the showered don’t flood so quickly.

The rooms are large and spacious with all the amenities one could need for a long stay. The Olive restaurant is amazing too. Staff are so friendly, helpful and welcoming. Heated pool was a nice bonus.

Stayed in September 2023

Nothing nothing at all

Everything about the property was perfect

Stayed in September 2023

The gym was very disappointing and needs to be worked on a little bit. has only got 3 machines and no equipment, if you are working and looking to stay active, consider ensuring you have access to the gyms close by.

Staff were absolutely pleasant and the rooms super clean and comfortable. I got upgraded without asking and location was perfect to most of the places I wanted to visit.

Stayed in June 2023

Honestly speaking, everything was perfect!

Excellent facilities and exceptional welcoming staff that made it a home away from home.

Stayed in July 2023

I have not one complaint

Beautiful 5 star hotel ambience with even more beautiful staff! Extremely professional and pleasant from each department. From the management, front desk/reception, security, housekeeping, both restaurant staff; each encounter was always a prompt and efficient. My family cannot thank the Dusit Princess Hotel team enough for making our stay exceptional we had extend our stay! We will most certainly return when in Nairobi again and have already shared with family and friends.

Stayed in June 2023

Food is not upto the mark and with very limited Asian options

All things are exceptional, rooms , location, staff ,

Stayed in May 2023

the gym is not well equipped (3 machines only, no weights) wifi was not working well

the staff is very nice and polite the room is big and modern the breakfast is very good

Stayed in May 2023

Nothing.

The bed was very very comfortable, the room very clean and spacious. Breakfast was amazing with a good selection.. The staff were warm,friendly and quite welcoming. I enjoyed my stay and will definitely go back.

Stayed in March 2023

poor airconditioning

clean modern building

Stayed in February 2024

The food especially at the aviary is a bit too basic

The staff especially at the reception were very professional and the size of the rooms was adequate. I liked the gym and pool area very clean.

Stayed in November 2023

pillows need to improve. Way too big and bulky.

very clean, very nice staff

Stayed in October 2023

This is a beautiful new piece of real estate but the service experience is so terrible that I would never put a foot back into this hotel. Rooms don’t have any tea or coffee station. The restaurant team does not know their room service menu and needs three phone calls to get an order right. The laundry service does not know how to separate dark items from bright items and sent me stained things back without apology or notification. Upon complaining, I was held at the reception for so long that I ended up missing my flight. No willingness to reimburse for the damage aside from a 10 dollar refund for the laundry service even though the item had a value of more than 150usd. It took almost 2 hours to negotiate getting a 50% refund. And on top of that I was asked to repay for accommodation cost my company had already settled via transfer because the proof of payment provided may be fraudulent. Lastly, the pool is much smaller than it looks on the photos so if you are a swimmer it’s not worth coming to the hotel for this either.

Nice new building but that’s about it. The service is so terrible that a nice building doesn’t help.

Stayed in August 2023

The hotel internet was was on and off.It is alittle hard to locate the hotel

The breakfast was good.The room was excellent the staff were really helpful and ready to assist, excellent staff.

Stayed in May 2023