Had to pay for two days for a 24 hour stay

We stayed at this hotel just for a day before our safaris. We had to book and pay for our room for two days since our flight arrived at 6 AM in the morning while the normal check in time was 3 PM. The room was adequately sized and the bed was very comfortable. The staff was very polite and efficient. All the amenities required during our travel were available. The location is good and the area seemed very safe. There was a mall next to the hotel which was good for eating, money changing and shopping. The food at the hotel was very good. The breakfast which was included in the room tariff was sumptuous and had a huge variety to suit every palate and requirements...and at the same time delicious. I would highly recommend this hotel for business or leisure travel in Nairobi.

Stayed in May 2024

No tooth brush/tooth paste in the room

The care, quick services

Stayed in May 2024

The cleanliness and the functionality

Stayed in May 2024

quite and clean

staff are amazingly friendly food was good

Stayed in May 2024

More vegetarian food options required

Rooms, Beds, Shower, Location, Staff, Food Quality

Stayed in April 2024

Nothing to add.

Staff could not do enough for you. First visit to Kenya, and I will be back.

Stayed in April 2024

Location , value for money

Stayed in March 2024

Limited space outside

Near to the market

Stayed in April 2024

N/A

Great location. Exceptional customer service.

Stayed in April 2024

Location was central and close to attractions, shopping centres and airport so great. Breakfast was really good with lots of variety and catered for early mornings if you were going on safari,etc. staff were very welcoming and always willing to help. Rooms were very comfortable, and very well maintained.

Stayed in March 2024

Pool missing

Good breakfast. Good location.

Stayed in March 2024

Transportation should have been complimentary for the price we paid for one night.

We stayed here for one night after flying into Kenya. Our transportation was waiting for us as we arrived, very nice gentlemen. The staff was very friendly upon arrival. Quiet area. A little far from the airport but we didn’t have to fly out the next day so it was fine. Overall, a very nice Best Western.

Stayed in March 2024

The light in the room where to bright

All

Stayed in March 2024

Absolutely no complaints about this hotel. Staff member kindly intervened when we requested a small jug of milk from the downstairs restaurant, after initially being told there would be a rather substantial charge for it. It was only for a tea to be had in the room. Minor glitch that was quickly resolved. The front of house staff were all lovely.

Friendly staff and check in process (room wasn’t ready, but it only took 10 minutes). Also allowed a slightly later checkout upon request in the morning. Nice dinner and drinks restaurant on rooftop bar - good value - pretty good food. Good location close to amenities like Sarit Center. Breakfast was good! Will gladly use the hotel again. The staff certainly made a positive difference!

Stayed in March 2024

Wifi connection was not good enough.

The hotel was really clean and the service is good.

Stayed in March 2024

WiFi can be better.

It is just next to Sarit mall which is place for everything in Nairobi. Hotel is well equiped and it looks new.

Stayed in March 2024

Nothing to dislike!

Good location, nice and clean room, courteous staff and a good breakfast restaurant.

Stayed in February 2024

Room is a little bit dark. Can improve on lighting

Breakfast has lots of options and different kinds of fresh juices. Definitely no complaints at all. Staff were very helpful and courteous.

Stayed in February 2024

Location and near to Sarit Center

Stayed in February 2024

Stunning views of the city, good restaurants, perfect location, beautiful rooms. Made my stay in Nairobi comfortable and memorable

Stayed in February 2024

Customer service was excellent! This is my second stay and I have to say, I felt like a king. The staff were very friendly and the breakfast was great. I recommend Best Western!

Stayed in February 2024

Would liked to have had a few more choices at breakfast time but, against that, the choice of barista coffee options was perfect!

Hotel was very comfortable with great amenities. Best 'feature' of Best Western Plus Westlands however was the lovely, helpful, friendly staff. I was particularly grateful to Reception and Housekeeping teams for facilitating my request to have a room in which I could change and freshen up prior to my departure for a total of 12 hours flight time on my journey home (having checked out of my own room on the morning of my departure, but not leaving for home until later on that evening).

Stayed in February 2024

The dumplings at the restaurant were not what I expected.

Almost everything!

Stayed in January 2024

Nothing

The warmth of the Staff and management generally

Stayed in February 2024