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Reviews of Mercure Tokyo Haneda Airport This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

144-0043 Tokyo-to, Ota-ku Haneda 1-2-11, Japan

#30 of 1,387 hotels in Tokyo

Guests' Choice

Review Score

Based on 367 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.7

  • Location

    9.1

  • Facilities

    9.5

  • Staff

    9.6

  • Value for money

    9.2

  • Free Wifi

    9.3

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Showing 1 - 25

  • Reviewed: June 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Twin Room with Shower Booth - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Didn’t have breakfast. Great stop over to catch an early flight from Haneda airport.

    Stayed in June 2024

  • Reviewed: June 3, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Privilege Room with One King Bed and Bathtub - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    one of the best hotel

    Stayed in May 2024

  • Reviewed: June 3, 2024

    10
    wonderful
    • Leisure trip
    • Solo traveler
    • Superior Room with One King Bed and Bathtub - Non Smoking
    • Stayed 7 nights

    Nothing, it was perfect

    Location was perfect for travelling to Haneda Airport, I did not have breakfast there but had 2 dinners and it was lovely

    Stayed in May 2024

  • Reviewed: June 2, 2024

    9.0
    The staff was very friendly and welcoming, I felt very comfortable here and the room was incredible. They allowed me to
    • Leisure trip
    • Solo traveler
    • Superior Room with One King Bed and Bathtub - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    If there was more restaurants or places open to eat late at night would’ve been nice. Also, the fridge was a bit small and not cold enough for frozen snacks.

    I enjoyed the breakfast, having a station close by was useful, and being near the airport allowed for an easy departure day.

    Stayed in May 2024

  • Reviewed: June 2, 2024

    10
    Very enjoyable stay at this property. Cleanliness and care in providing amenities is first class.
    • Leisure trip
    • Couple
    • Superior Room with One King Bed and Shower Booth - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing in particular per se.

    The hotel room and washroom are of decent size. Deco is cozy and elegant.

    Stayed in June 2024

  • Reviewed: June 1, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Twin Room with Shower Booth - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast good … dining although good it felt like the staff was not pros

    Clean … shuttle… restaurants

    Stayed in April 2024

  • Reviewed: June 1, 2024

    10
    Pleasant stay
    • Leisure trip
    • Couple
    • Superior Room with One King Bed and Bathtub - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Shuttle bus has no timetable and no bookings. We waited 20mins for shuttle bus from T1 10:10pm to 10:30pm and gave up on it. But the train was very easy to get there and the station is only 3mins to hotel. It’s next to the train track so can hear train passing at night.

    Hotel reception speaks very well English, we feel very welcomed. The room is relatively big and clean. The location is very convenient with both 7-11 and Lawson just opposite. 3mins to nearby train station.

    Stayed in June 2024

  • Reviewed: May 31, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Superior Room with One King Bed and Bathtub - Non Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Close to the Airport with free shuttle service good food and immaculate cleanliness

    Stayed in May 2024

  • Reviewed: May 31, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Room with One King Bed and Shower Booth - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great.

    Everything was great

    Stayed in May 2024

  • Reviewed: May 31, 2024

    10
    So glad I chose this hotel. The room was clean and I loved it.
    • Leisure trip
    • Family with young children
    • Superior Room with One King Bed and Bathtub - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    None

    Service at the front desk, clean and new rooms and the shuttle bus service.

    Stayed in May 2024

  • Reviewed: May 31, 2024

    10
    Great layover option.
    • Leisure trip
    • Solo traveler
    • Superior Room with One King Bed and Shower Booth - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nice room, friendly staff, convenient for a layover.

    Stayed in May 2024

  • Reviewed: May 31, 2024

    9.0
    We enjoyed our stay for the convenience to the airport, it was a lovely, new clean hotel.
    • Leisure trip
    • Couple
    • Superior Room with One King Bed and Bathtub - Non Smoking
    • Stayed 1 night

    nothing

    Hotel was fairly new and rooms were lovely and spacious. Staff were friendly and we ate in the restaurant for dinner as there didn't seem many restaurants open around the area. The restaurant staff were lovely. The shuttle bus to the airport was a bonus we weren't expecting so we loved that and it was so easy to get to the airport from the hotel only 15 mins in the shuttle, better then catching the train.

    Stayed in May 2024

  • Reviewed: May 30, 2024

    10
    Perfect
    • Leisure trip
    • Couple
    • Superior Room with One King Bed and Bathtub - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing I didn’t like.

    Clean, comfortable. Loved the walk in shower room with bath and very good Japanese toilet. Great location, 8 minutes from Haneda Airport by train, super easy and many food places near hotel. 7 eleven also across the road

    Stayed in May 2024

  • Reviewed: May 30, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Twin Room with Shower Booth - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast could be a bit better

    The location , cleanliness and the friendly staff

    Stayed in May 2024

  • Reviewed: May 30, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Room with One King Bed and Shower Booth - Non Smoking
    • Stayed 1 night

    Nothing

    Comfortable, clean, and modern room. Direct shuttle to the airport was nice as it was pooring rain when we needed to leave. Would stay here again when flying out of Haneda.

    Stayed in May 2024

  • Reviewed: May 30, 2024

    9.0
    No problems great hotel
    • Leisure trip
    • Couple
    • Superior Room with One King Bed and Shower Booth - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Clean and seemed new. Great staff.

    Great place to stay close to the airport for your last day in Japan. They also have a free shuttle.

    Stayed in May 2024

  • Reviewed: May 29, 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Superior Room with One King Bed and Bathtub - Non Smoking
    • Stayed 1 night

    Really great staff, very clean and comfortable.

    Stayed in April 2024

  • Reviewed: May 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Room with One King Bed and Shower Booth - Non Smoking
    • Stayed 1 night

    Requested for rooms to be close together, but staff just had to put us at opposite ends of the floor. Carpark gantry was not working, and staff casually collected 1500yen only after we told them that we drove. We also had some issues with the wifi as it was tagged to the wrong name - we need to sign in with our name, and it was not our names.

    Overall a pleasant experience for a night's stay before heading to the airport the following morning which is just a 10minutes drive away. Plenty of staff that could communicate well. They even lend a hand with our luggage and helped brought them up to our rooms. The facility seems new.

    Stayed in May 2024

  • Reviewed: May 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Privilege Room with One King Bed and Bathtub - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    None!

    The room was so spacious! I didn’t expect it to be that nice.

    Stayed in May 2024

  • Reviewed: May 28, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Room with One King Bed and Bathtub - Non Smoking
    • Stayed 10 nights
    • Submitted from a mobile device

    For breakfast, you might include more dishes and change the menu alternative days. Having the same breakfast all 10 days was a bit boring.

    Very clean, comfy, and staff was so helpful all the time. Located close to Haneda airport, train station, and convenience stores. Definitely recommend staying here.

    Stayed in May 2024

  • Reviewed: May 28, 2024

    9.0
    We will 100% be back!
    • Leisure trip
    • Couple
    • Superior Room with One King Bed and Shower Booth - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Tbh nothing bad to say, everything was superb but do wish as I mentioned that it was closer to Tokyo city so we could have stayed our whole Tokyo trip!

    I really wish this hotel was closer to Tokyo city because I would’ve booked this for our whole Tokyo stay! So good for the price considering it includes gym use, has a lovely bar and restaurant and round the clock airport shuttle. The rooms are so spacious and well thought out and the bed was so comfy. The only hotel our entire Japan stay that *actually* does a thorough job of cleaning your room between nights and it’s timely as well, you don’t have to ask.

    Stayed in May 2024

  • Reviewed: May 26, 2024

    8.0
    The staff are very informative and professional, the room is luxurious
    • Leisure trip
    • Solo traveler
    • Superior Twin Room with Shower Booth - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The only downside to my stay here is the fridge did not work. When I opened it, I thought it was turned off as it was room temperature/warm - I turned it on and left a couple of items inside so when it did get cold my items would be ok. The next morning when I woke up the food had gone bad, the fridge didn’t work in general

    I chose this hotel as I like how it offered a complementary shuttle bus to the airport. For my last night in Japan I was incredibly well rested, the bed is very comfortable and the shower is luxurious

    Stayed in May 2024

  • Reviewed: May 26, 2024

    9.0
    Comfortable hotel, convenient location, good shuttlebus to airport, and helpful staff
    • Leisure trip
    • Couple
    • Superior Room with One King Bed and Shower Booth - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Hotel restaurant lovely food, although prices very expensive.

    Proximity to airport. Shuttle transfer brilliant. Comfortable and classy interior. WiFi great. Staff really friendly and helpful.

    Stayed in May 2024

  • Reviewed: May 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Room with One King Bed and Bathtub - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Room was very hot and aircon did not cool enough.

    Clean and brand new. Good location to the airport and rail.

    Stayed in May 2024

Showing 1 - 25

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