The futon could be thicker. The walls were a little thin and we could hear some noises from next door.

Warm and friendly staff; spacious, Japanese traditional room and the futon was comfortable to sleep on. We had dinner and breakfast there and the food was great (e.g., seasonal hairy crab, free flow ikura). The onsen was relaxing.

Stayed in April 2024

For some reason, I got charged 300 yen during check-out (150 per day) -- the staff said it was "onsen tax." It's my first time seeing this despite visiting many hotels and ryokans. Left a bit of a sour aftertaste because I was never warned in advance and not sure how they would count the days if I hadn't visited onsen daily. Some doorways were way too low, but that's probably a personal problem.

A very nice ryokan located right near a tram station. It's a bit far from the city center but the tram helps a lot. There was a choice between 2 onsens, a beautiful garden and a mini shrine in the hotel. I especially appreciated the futon laying-out service.

Stayed in December 2023

The location is a bit far out from city

It is the best authentic Japanese onsen hotel we stay in our trip

Stayed in December 2023

Excellent dinner and Onsen

Stayed in October 2023

Nothing.

The fact that it was the only tattoo friendly onsen made it an easy choice, very well connected with the tram network serving delectable meals which are beautifully presented. Special thanks to the ladies at the gift shop on the ground floor for being very helpful in arranging for the transfer of my luggage.

Stayed in October 2023

N.A.

I like Miss Zhang from Taiwan. She was very friendly and was very efficient in solving problems when we sought help from her.

Stayed in July 2023

The hotel lobby is a bit old and run down

The dinner were surprisingly good, especially the 2nd night in a fine dining setting

Stayed in July 2023

Nothing

Love the onsen. Hotel is next to the public foot bath as well. The ramen we had near the corner opposite our hotel was so good.

Stayed in June 2023

I thought I booked a room for 3 people, but they gave us 3 different rooms. I don't know if that was my mistake ? Did I pay extra for getting an extra 2 rooms? They didn't give me a refund or anything.

Hotel staff were very polite and helpful. It is very clean. I would like to stay there again.

Stayed in June 2023

From the food to the onsen it was perfection loved it without doubt.

Stayed in June 2023

Nothing in english and staff doesnt really speak english. No alternatives for dinner other than what is included. This is my second time staying here inctje span of 4 years and my opinion is unchanged

Rooms are great and the baths are great.

Stayed in June 2023

Dinner must be booked 2 days in advanced, if not then no dinner option available. In my case, we must go outside to eat.

Everything is perfect and well maintained

Stayed in April 2023

None

The public bath and food was good

Stayed in April 2023

Atmosphere

Stayed in March 2023

Friendly staff, beautiful lobby.

Stayed in January 2023

none.

Big and clean. Dining restaurant is also delicious

Stayed in January 2023

Perhaps it was a holiday but the breakfast room gets quite crowded and there are kids making loud noises. But its a family place so I cannot really complain about it.

Breakfast spread was really good although the buffet was more or less the same every day.

Stayed in December 2022

Onsen lovely, meals were an experience to try many new Japanese foods. Staff were amazing and so helpful.

Stayed in May 2024

I liked everything

I had the best sleep in YEARS, and I tried every climate, bed and pillow (okay, maybe not every, but I changed 16 countries/states in 2 last years). The whole place is just perfect: tattoo friendly public bath, tradition-inspired rooms. But the bed – is the true wonder! Thank you, Hanabishi team!

Stayed in May 2024

The location is very close to the tram station. The onsen is big and nice. I went in the middle of winter and onsen helps adjusting my body to minus degree weather. Breakfast and Dinner were great.

Stayed in March 2024

The hotel was walking distance from the tram station, and it was easy to find the location. The breakfast spread and dinner provided was just amazing. We enjoyed it thoroughly. The futons provided were comfortable, and I enjoyed the onsen bath so much. The staff who served us greeted us warmly and she explained everything to us in detail.

Stayed in February 2023

The restaurant is far from my room

half board dinner is very very delicious

Stayed in April 2023

nothing

breakfast was lovely , times to use the onsen were accommodating. From Hakodate station take tram number 5 and it’ll drop you off 3mins walk from the hotel. I forgot my charger and the hotel forwarded it to my next hotel free of charge. The staff were very nice and spoke good English. Chang was amazing and made my first ryokan stay a special one. The hotel does have a card machine, disregard what it says on booking.com.

Stayed in March 2023

Nothing in particular

The public baths and onsen were clean and very relaxing. The japanese rooms were very clean and comfortable too. Nice amenities and nice location too.

Stayed in February 2023