542-0085 Osaka Prefecture, Osaka, Chuo-ku Shinsaibashisuji 2-5-15 , Japan
#46 of 684 hotels in Osaka
Guests' ChoiceBased on 926 hotel reviews
8.9Cleanliness
9.2
Comfort
9.3
Location
9.4
Facilities
9.0
Staff
9.3
Value for money
8.8
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 20, 2024
Jane
United States of AmericaOnly serves breakfast, but with a multitude of restaurants nearby, not a problem
Great location on major shopping street and near Dotombori for eating at night. Despite that, was quiet in room. Facilities excellent, staff very helpful, decent breakfast with Japanese and Western options. Beds comfortable. Wifi worked well
Stayed in May 2024
Reviewed: May 19, 2024
Milena
AustraliaThis is the best hotel we stayed at in Japan. Location was excellent, the room was clean spacious and had a comfortable bed. We loved the lounge access too.
Stayed in May 2024
Reviewed: May 19, 2024
Ramachandran
IndiaNothing
Location, staff and cleanliness
Stayed in May 2024
Reviewed: May 17, 2024
Sherry
Philippinesbest location
Stayed in May 2024
Reviewed: May 13, 2024
Joshua
AustraliaWant ovckous that there was a tax or cover charge when we arrived but it only amounted to $10 for the 3 night stay so no big deal.
Very accomodating of westerners and the breakfast buffet made everything easy in getting used to being in another country. Also close to trains and shops which is great.
Stayed in May 2024
Reviewed: May 12, 2024
Kim
United States of AmericaCentrally located. We were able to walk to a lot of places. Rooms were well appointed and the staff was friendly.
Stayed in May 2024
Reviewed: May 6, 2024
Robert
NetherlandsThere is no real breakfast. They do give you a snack but it did not really replace a breakfast. Still it was a nice gesture and it was delivered to our room every morning.
Excellent location, friendly staff, clean and silent rooms with comfortable bedding and spacious for Japanese standards. We enjoyed our stay.
Stayed in April 2024
Reviewed: May 4, 2024
Neria
Israelthe staff and the location were amazing!
Stayed in May 2024
Reviewed: May 2, 2024
Jessica
AustraliaSpacious rooms, awesome location, close to everything and shops.
Stayed in April 2024
Reviewed: May 2, 2024
Katherine
United KingdomVery convenient location, right off the main strip of food and bars! Comfy room and great bath in our room.
Stayed in April 2024
Reviewed: May 2, 2024
Donna
United States of AmericaNo concerns
The room was spacious, clean, and modern/contemporary. The lounge had a nice variety of snacks and drinks, and the breakfast buffet also had a great selection. The staff were friendly at the reception desk for check-in and check-out, and it was very helpful and easy to store our luggage after check out for late flight.
Stayed in April 2024
Reviewed: April 30, 2024
Seng
SingaporeRoom is slightly smaller than I wish.
Literally next to Dotonbori, surrounded by shops, and eateries. It’s also a few minutes’ walk from Namba station, where you can go to other attractions or Kyoto easily.
Stayed in April 2024
Reviewed: April 30, 2024
Andressa
United Arab EmiratesFantastic hotel at the no1 location in Osaka, literally steps away from the Glico running man. We got upgraded to the King room and the room was huge, comfortable, amenities were fantastic (Dyson hairdryer, skincare products, great toiletries). We also had access to the club lounge which was great too but closed quite early (10pm). Fantastic stay
Stayed in April 2024
Reviewed: April 30, 2024
Jenny
AustraliaFood was a bit expensive
The position was so good and the rooms were a good size and very comfortable
Stayed in April 2024
Reviewed: April 30, 2024
Aliya
IndiaLoved the location. The staff at the reception were helpful. Rooms were nice and clean, decently spacious compared to Japanese standard rooms.
Stayed in April 2024
Reviewed: April 29, 2024
Ally
AustraliaA bit small - bed wasn’t accessible by both sides.
Great location. I like the eco focus! Unique for Japan but greatly appreciated by Australians
Stayed in April 2024
Reviewed: April 29, 2024
Emma
AustraliaGreat hotel in a fantastic location. The buffet breakfast was delicious with a large selection of options. The lounge access was also great with free drinks and snacks from 3pm-10pm every night. I highly recommend booking an accommodation package with lounge access. Easy access to local train lines as well as to the airport train; all within a 5-10 minute walk from the hotel.
Stayed in April 2024
Reviewed: April 27, 2024
Scott
United States of AmericaGood hotel in Osaka. Nice location and really good staff that helped us!
Stayed in April 2024
Reviewed: April 24, 2024
Raquel44
United States of AmericaThe hotel is tucked in and easy to miss coming from the train stations.
The hotel is gorgeous, i especially liked the amenities at check in and the lounge. It had great snacks, all you can drink between 3 and 4 pm and was rarely crowded. Breakfast was also great - many western and eastern options and it lasted until 10 am for those that sleep in. I was on floor 14 and never heard the construction they warn about. The location to dotonoburi and the Wilco man was a 4 minute walk and great for eating and shopping. I would stay again.
Stayed in March 2024
Reviewed: April 24, 2024
Cecilia
PhilippinesNot applicable
Location and the staff are very helpful
Stayed in March 2024
Reviewed: April 23, 2024
Ervina
MalaysiaThe room Small but wonderful, clean and comfy.breakfast was so amazing 😍😍😍 .and not forget the front desk,they really helpful tq so much
Stayed in April 2024
Reviewed: April 23, 2024
Jessica
AustraliaNothing
Lovely hotel in a really central and convenient spot
Stayed in April 2024
Reviewed: April 22, 2024
Walter
United States of AmericaLittle nooks by the beds not ideal as substitutes for bedside tables.
Great location. Comfy room. Great shower. Terrific breakfast. All around great stay.
Stayed in April 2024
Reviewed: April 22, 2024
Erin
CanadaRoom was much larger than normal Japanese hotel rooms, Location was excellent right near dotombori bridge. Breakfast excellent
Stayed in April 2024
Athens, Greece
London, UK
Barcelona, Spain
Killarney, Ireland
Caorle, Italy
Courthézon, France
Ubud, Indonesia
Bintulu, Malaysia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content