We didn't meet anyone et reception on our check in and nor on our check out even though we arrived and left within the scheduled time of the property. Same for other guests. We even called the phone no. left on the reception by the staff but still no answer. This is not cool cuz' someone might be in hurry. Toilet paper in bathroom was only one which was kind a quarter of it left and placed not cool somewhere inside the bathroom. It should be a new and entire one.......

Good location, close to central station.

Stayed in April 2024

Room clean & quiet

Stayed in March 2024

Shower was very small

Facilities were good.

Stayed in April 2024

Most of the time, there is nobody at the reception, and the comunication was a little bit difficult because the host only speak italian.

Is closer to the train station (10-15 min walk away) and city center, in the front of the building is a tram station, and you can get very quick in the center. The bed is comfy. :) the entrance is nice and near the building is a local coffee shop, I totally recomand their coffee.

Stayed in March 2024

Close ot train station and good communication with the host.

Stayed in January 2024

The bathroom had a problem and the water was always stuck. It wasn't easy to take a shower. The next day, I reported to the guy who cleaned the room, but the problem was not solved, and I couldn't shower. There was an unpleasant smell in the bathroom. There was no option to put my luggage after check-out.

The property is located near the train station "Sanat Maria Novella." You can reach by walking (around 15-20 minutes) or tram (around 10 minutes). We arrived late at night, and I communicated with the landlord. So, the self-check-in process was so good and effortless. It was quiet.

Stayed in December 2023

The water at the shower area doesn’t drain properly. You are in a puddle of water while showering. The hair dryer is faulty. I called the owner who agreed to look into it but no action.

This apartment is located at Belfoire Tram stop (2 stops from the Florence main Train Station) and 3 stops from UNITA (city centre). This location is more suitable for transiting guests. I booked the family room which was average sized, clean and comfortable. There is a TV, electric kettle and coffee maker. A few bars of soap and sachet of hair con. Very basic. Refurbishment and repair & maintenance needed.

Stayed in January 2024

It was close to the tram stop. But the sign Soggiorno Madrid over the door is easy to miss. So we walked 10 minutes extra with our luggage.

The price was good. It was comfy. We were only there a few hours because we arrived in Florence (7am) and wanted to rest before catching our 7pm flight. They let us store our luggage after 9:30am and allowed us to check in a little earlier. The location is great because it is just across the street from the Belfiore stop on the tram from the airport into the city.

Stayed in December 2023

The cleaners came in very early at 8am and were very noisy - you could hear everything from the room. Shower was tiny aswell

The bed was comfy and it was in a great location right by a central tram stop

Stayed in November 2023

The mattress was a bit too hard, coffee machine and kettle needs to be fixed or replaced.

The room is good, right next to the tram station so easy to access main train station and other locations.

Stayed in November 2023

No corkscrew.

Big family room with bed and kitchenette and downstairs another room with double and single bed.

Stayed in November 2023

Mosquitos. The housekeeper was friendly and helpful, but very noisy early in the morning, talking loudly, phone ringing

Stayed in September 2023

The facility needs a renewal urgently. I had to force the keys to work, the room has signs of use (marks of shoes, dead mosquitoes on the wall, etc.) and the worse, the bath tub drain does not work at all (you have to take shower in 5 minutes or it overflows).

Bed was comfortable, the air conditioner is excellent and it is close to the train station.

Stayed in October 2023

Away from the many tourists & close to a tram stop

Stayed in October 2023

Mosquitoes were around so needed insect repellent or some window screening. Needed a few things for the kitchen like a sponge to wash dishes, tea towel to dry, coffee pods for coffee machine, bottle opener etc. The shower just needs a good scrub to remove some of the mould.

Easy access, details provided efficiently before arrival, helpful and timely responses to any questions . Beds were good, shower pressure good, easy access to the building and apartment. It was on level one so easier to manage lifting luggage up only a few stairs.

Stayed in September 2023

No one to greet you. Communication not great. The hallway entrance looked very untidy and tired and is in need of renovation.

Good location. Nice exterior building. The basement has lots of character. Decent price.

Stayed in August 2023

The kitchenette and eating space are too small for 5 persons. It will be okay for 4 p.

Confortable apartment.

Stayed in August 2023

Lack of reception. A lot of noise in the common areas.

Big room.

Stayed in July 2023

Close to the main location and quite near the train station

Stayed in July 2023

There is no reception (however we were informed about everything through email)

A relatively cheap option, in a good location.

Stayed in July 2023

Bed was awful. There was nobody in the reception desk. When we arrived it was not clear which room is ours. There was a cofee macine in the room without coffee. No cups in the room.

It was closed to the tram. Quiet place.

Stayed in July 2023

Communication only in Italian. Nobody at the reception.

Good location, near to the center, quiet.

Stayed in July 2023

seemed to be tight. everything else is ok

everything is good, but not great. but if you just want to sleep it's fine.

Stayed in July 2023

It’s a very old property and no improvements have been made to the interior of the rooms for perhaps a couple of decades. It wasn’t dirty but the place is just very basic and well past its prime.

Located close to the tram station that takes you direct to the Train Station. Not bad but not ideal.

Stayed in May 2023