The room doesn’t didnt make sense to me. I get the whole design hotel thing but to have zero privacy is just ridiculous. Not even a toilet door is a bit much. The “arty” lamp made of a canvas and a lightbulb produced so much heat that it started smoking and we had to quickly turn it off. Staff didn’t seem to care too much about the guests.

Excellent location with convenient close parking at reasonable daily fee. Loved the little balcony and view of busy street and the sounds of the city.

Stayed in May 2024

Eletrical Outlet limitations

Location

Stayed in September 2023

Interior was a little tired

Great location, nice to have balcony looking over busy street. Very friendly staff.

Stayed in August 2023

Lift was a bit tight but grand and worked. When we first arrived it wasn’t very easy to identify how to enter. Should be a little instruction or something for people, someone let us in. The acoustics where not great so sound carried very easily. Could hear our neighbour up listening to music and could smell cigarette smoke through the vent. But that was only heard / smelt from 6am

It was in a good location close to the main strip and square

Stayed in August 2023

No door for bathroom just curtain Shower hard to work Limited choice at breakfast

Location Friendly and helpful staff especially lugi Clean and spacious in deluxe suite

Stayed in June 2023

Very central and staff were very helpful

Stayed in February 2023

It was not like a standard hotel but a kind of a couple of rooms situated on a separate floor of a big building plus a reception and a dining room. You reach the floor with a tiny and slow elevetor. I was not what we expected for a four star hotel. The breakfast was not rich but yet sufficient. The quality of the coffee was very poor however. There was only one boiled egg cut in two.

Excellent location! Friendly and helpful staff.

Stayed in November 2022

Unique interior, lacking practicality such as bedside tables and dresser with mirror for getting ready. The air conditioning wasn't very cool so the room was always a bit clammy and within the window closed you can hear everything outside. The shower was in an awkward place where the jets would splash out to you right against the shower door.

The location was superb. Hidden away on the 3rd floor in a bustling area of the city. Excellent sound proofing. Comfortable bed. The staff were very polite, friendly and helpful. The bath in the room. We booked one of the larger deluxe rooms and it was a very generous size.

Stayed in November 2022

Unfortunately you have to give the key back every time we had to go out and this was not convenient. Especially in the evening.

Great place to stay. Literally central and easy to walk to some attractions. Customer service provided was very good. Sunil was great help and professional even when we had a very unexpected bathroom door issue late at night.

Stayed in October 2022

We stayed one night as we were going to Sorrento the following day, great location as we got the ferry the next morning. Some nice pizzerias and cafes in close proximity

Stayed in September 2022

There were many things I didn't like. Starting with the staff; 1) Immediately after our check-in realized that there were issues with the bandwidth. BTW both I and my partner work online so it was really important to have online access. Immediately we asked for help from the receptionist. We were shocked by his reply, as we mentioned he was aware and that's a common problem in the hotel. We can use the common rooms (sic) if we wanna have full bandwidth. He actually said that we should complain to the manager. While we asked for a discount as we should buy online internet, he replied that NO discount as there is internet in the main room and corridor if want to use. Of course, the same rude reply came from the manager. Up for me asking for money for something you will not provide makes you a fraud and as we talk about Napoli, a bit mafiozo. BTW to our reservation was specifically written, for breakfast, VAT and Wi-FI. 2) The majority of the breakfast is sweet cakes ... and the same ... every day... until the cakes finish they don't change them. 3) The bed were awful, and I mean it. The bed curtains were out so we couldn't sleep well. 4) The best part, is when you leave the room you have to leave the key to the reception (still can't see why). In order to get to the hotel, you should ring a bell and the receptionist opens the door. One night the receptionist was sleeping so we were waiting for more than 20 minutes, ringing the bell. Fortunately, we phoned and he replied and finally we got to the hotel! I can't believe that this is a four-star hotel!

The location is great. The decoration was nice.

Stayed in September 2022

the shower is not comfortable

location

Stayed in July 2022

The room needs some maintainance

Amazing balcony

Stayed in May 2022

the breakfast is very simple.

the best thing about the hotel is the staff and the location. The rest is pretty average.

Stayed in January 2022

Toiletries were very poor. Just tea or chamomile no coffee no milk in the room. I was expecting a bit more for a 4 stars hotel.

The location was great. Staff was friendly and always willing to help

Stayed in September 2021

The rooms could be more clean. The furniture is quite used off...

The staff was very very friendly and really helpful.

Stayed in April 2024

Hotel in 3rd floor of an office building

Good location

Stayed in March 2024

N/a

Staff were great, great location

Stayed in February 2024

The flights of stairs were hard work after walking all day but the lift was easily accessible and worked fine

It location was excellent, the lift worked well which you need if you do not want to climb three floors using large marble steps! The room was excellent, loved my balcony & the level of my genie was very good. The staff spoke some English was a bonus as I do not speak Italian! Excellent overall.

Stayed in February 2024

Shower and room size in general, TV (very small), pillows (uncomfortable), breakfast (basic).

Location

Stayed in February 2024

Breakfast was not good Our room door could not be locked from the inside and when we told it in the afternoon it should be fixed in the night and it wasnt so we rufused to sleep in that room and finally we could change rooms.

The location and one male receptionist

Stayed in October 2023

 The hotel is under average the room, the bathroom has no door just has a curtain to separated from the bedroom

Location and staff

Stayed in October 2023

Position of hotel is good 👍 as well as the staff

Stayed in July 2023

there is no toilet door but just a curtain. This is quite too much even if you travel with family. The floor around the bathtub is messy. Pillow are old and uncomfortable. Breakfast was fair but the breakfast location is sad, without window or music. The hotel look under renovation in some part and was not mentioned

Location was great, staff very friendly and great help

Stayed in June 2023