Reception was short of staff, waiting too long every time want to talk to them. They let us sign a weird paper when we checked in, and we didn't understand what it is. Portrait rights or something? But it's not clear why that agreement needs to be signed and they didn't explain what it uses for.

Good location, close to the train station. Big room.

Stayed in March 2024

The lobby and the toilet by the lobby bar were not clean. A bit overpriced.

Extremely convenient location on one of the main boulevards, close to the bus and train station, a few minutes from Citta Alta. The bus stop for the shuttle to and from Bergamo airport is nearby. Spacious and clean rooms and bathroom. Delicious breakfast.

Stayed in May 2024

No standard cups/mugs. Only 2 paper ones. It’s not ecological and convenient. Also, there was no tea spoon (wooden sticks won’t replace its functionality on vacation trips).

Comfortable rooms and good localization (near train station and centre of lower city). Good (but repeatable) breakfasts. Very helpful staff, there was no problem with preparing breakfast package for travel during the last night of stay.

Stayed in May 2024

please, please buy another coffee machine for the breakfast (or at least additional machine only with hot water).... one machine for such a hotel is really causing "traffic" in the morning

super location - 5 min from the train station & 15 min from the funicular fantastic breakfast - high quality products (incl. local cheese and sausages), variety of cakes friendly staff

Stayed in April 2024

Breakfast was a crowded when you came after 9:00 and might have to wait to be seated (it was a public holiday). Parking garage has a tight driveway.

Very good breakfast, savory and sweet. Great rooms, modern and comfortable. Great location, close to the city center. Nice parking garage close by, with wide spots.

Stayed in May 2024

Room was rather small.

Friendly staff, great location and excellent breakfast.

Stayed in April 2024

Nothing

Central location near to train station and bus stops, very accessible. Clean neat hotel. Rooms cleaned every day. Lovely breakfast.

Stayed in April 2024

Staff was really helpful and well informed. Breakfast was great. The rooms were clean and the hotel well maintained. Would visit again.

Stayed in April 2024

Personnel at the reception was not very professional. We arrived three people, with three different bookings for three different names, but the receptionist registered all three rooms on one name, so we had to use the same name for WiFi code, as well. However, this was only a minor event but not something that one should expect from a four-star hotel. Breakfast was much more problematic. The area for breakfast was much too small for the size of the hotel and consequentially was tightly packed with tables and chairs, so that one could hardly move among them. There was one coffee machine, so people were queuing for coffee between the tables which produced a complete blockage of the area where the food was. On the first day at 8.30 I waited for coffee 12 minutes, while on the last day the only coffee machine broke down which led to a complete chaos in the dining area. On Saturday morning at 9 o'clock there were no free tables partly because the area was full with guests partly because tables were not cleaned quickly enough. At the same time there was no bread, milk, vegetables, egg and coffee and there was no replacement of any of them despite the fact that many guests complained. It was a severe shortage of personnel as well, since only one person was working, who tried to do her best but obviously she could not. We were travelling off season, two weeks before Easter, I can imagine the chaos during high season. The other issue was with the heating. It was 20 degrees outside and 27 degrees in the room and temperature could not be regulated. So we slept with open windows, which was a big waste of energy. When we complained, the answer was that they did not expect such warm weather for March and the next day a technician would come to reprogram the heating of the hotel. (!)

The hotel is very close to the railway station. It was clean, bed was comfortable, even the pillows were more or less OK, which is very rare the case. I especially liked the juices available at the reception.

Stayed in March 2024

Great location. Good breakfast. Friendly service. Everything worked fine.

Stayed in April 2024

Nice room, lots of space and very clean. Comfortable bed. Very good breakfast.

Stayed in April 2024

Couldn't get the air conditioning functioning to our satisfaction.

Location, great breakfast, welcome juices in the lobby, quiet bedroom, lovely staff

Stayed in April 2024

A bit noisy, if you like to sleep with window open

Almost everything.

Stayed in April 2024

In the morning, the shower was a little cold!

Great breakfast options! Very friendly staff.

Stayed in April 2024

Buffet breakfast had many options but cit was always oversubscribed so it was difficult to keep things stocked.

Very comfortable room with a view of the upper town. Loved the bathtub and linens. Great location- 1 block to the train/bus station, on a treed major street close to the shopping. That street had many restaurants and coffee shops. Easy walk to shopping and the funicular.

Stayed in March 2024

No glass in the bathroome, no robe, breakfast is small. And the programe on the tv is only in Italian, other countries have english. Tourists dont know italian. Make subtitles!

Its in the centre, and the building is beautiful. Staff polite but learn english!

Stayed in April 2024

The breakfast was very basic

Location & staff were excellent.

Stayed in March 2024

The aminities are not at a level of a 4 star hotel.

Location is excelent.

Stayed in March 2024

Location

Stayed in February 2024

The breakfast was very good, plenty of choice, however not enough staff, they frequently ran out food choices and cups, glasses etc and staff looked stressed trying to keep up with demand.

Great location, the room was lovely and spotless, the staff were on hand 24 hours per day and were always friendly and helpful.

Stayed in March 2024

good breakfast, good location

Stayed in March 2024

There should be slippers in the bathroom.

Breakfast was good especially coffee was wonderful

Stayed in March 2024

What I did find disappointing was the paper cups to make my coffee in the room

The location is perfect, in walking distance to the shopping area, train station & to the funicular to the Alta. The bus stop for the No1 bus up from the hotel which will take you up too. This is also where you can hop on for the airport too. The staff are very helpful & polite. Rooms are clean as is the rest of the hotel.

Stayed in March 2024

Very warm

Location

Stayed in March 2024