room bit small and hot and no bath also spa charge excessive

staff location bar and breakfast very friendly and efficient shuttle to and from ski lift. Lovely Dog

Stayed in March 2024

It would be fantastic to have a swimming pool.....

A great team of hosts. Excellent restaurant, Life dinner music.

Stayed in August 2023

Quite surprised that there is only a Jacuzzi instead of a swimming pool 😳, extremly slow wifi (2 Mbits).

Good restaurant, quiet location, garage, good dinner live music!

Stayed in July 2023

What is being offered as a "pool" turns out to be a Jacuzzi. I would have loved a swimming pool :-(

Nice location in a quiet area. Good restaurant. Live music during dinner. Garage.

Stayed in July 2023

they charge you to use the spa 25 euros a day. most days if skiing i would only want to use it for an hour or so when i come off the slopes so isn’t worth it.

the staff were excellent

Stayed in March 2023

Such a shame that there are so many issues with the way this hotel is run. The breakfast organisation is absolutely woeful. There is a great spa and gym but it’s empty because you have to pay €25 per person per day to use it. (Classic case of not understanding that charging less would increase usage and bring more revenue). The maintenance of the rooms is not good enough for a 4* hotel, and it would be good if the Superior room included a chest of drawers for storage of clothes. In summary I think the owners of the hotel need to pay more attention to what’s going on.

The three positives are the view of the Chaberton mountain, the evening entertainment and the comfort of the beds.

Stayed in March 2023

Staff were excellent. Breakfast wA exceptional. Spa facilities were very good and the transport to skiing flexible..

Stayed in February 2023

Everyone goes out of their way to make the stay as comfortable as possible. And by everyone I mean everyone. It's incredible!!

Stayed in April 2022

Bedrooms sizes were a little small for twins but would be ok as a double room. Some rooms had showers some just a jacuzzi bath. However they were clean, beds were comfy and we spent little time in the rooms anyway.

The Breakfast is a real treat, Fresh Fruit, Juice and Pastries as well as Eggs and Bacon. Hotel lobby and bar is really well laid out and comfortable, great friendly staff who made super cocktails. Amazing large wine lounge with large TV for the Rugby. Minibus to take you to Sportinia lift each morning and collect in the afternoons for free SPA for $25 euros a day was a nice bonus as well. We didn't eat dinner at the hotel but the menu looks good and others dined and enjoyed. A little pricey compared to the main town though.

Stayed in March 2022

old and very small rooms. spa not included and overpriced. fitness equipment 20y old. hotel needs a facelift and better value/money.

walking distance from the cosy village centre. delicious breakfast. perfect shuttle service to the ski lift.

Stayed in March 2022

Had to pay extra for spa

Staff were awesome

Stayed in March 2022

The room was always too hot and we couldn't turn the heating off/down ourselves. A bar snack menu would also have been useful, they missed out on us ordering things as we didn't know anything was available!

Breakfast was nice but a menu letting us know what was on offer would have been much easier for everyone involved.

Stayed in March 2022

The most important point of improvement I suggest is the organization of order/delivery for the waiting staff. We experienced confusion both for breakfast and dinner. This is front room basics which should be relatively easy to fix. The furniture in the room facing away from the mountains were somewhat worn (but the room was nice and spacious).

Wonderful location with terrace, lounge and breakfast/dining room facing the mountains. Rustic cosy rooms. Very efficient shuttle to the ski lifts. Nice breakfast menu. Great singer/DJ entertaining in the lounge in the evening. Friendly and helpful staff who make you feel at easy.

Stayed in March 2022

Bar was too expensive, cocktails were 13/15 euros, far too expensive

Breakfast great, cocktails great, bar staff, reception staff and entertainer John were excellent, breakfast staff were great apart from 1 on the first morning who refused to serve us what we asked for for some reason which was a strange experience

Stayed in March 2022

we had to pay for the spa having booked through bookings. com. would always book direct in future.

the lounge is great. the location is perfect. loved the spa. they had a fantastic singer called John who really made a fun friendly atmosphere. lovely snacks while you have a drink. fantastic staff.

Stayed in January 2022

Rooms slightly on the small side, yet made up by an large bathroom. Nothing that concerned us because we spent very little time in the rooms other than sleeping.

The location of the hotel was great to walk into town for dinner, or back from the slopes after apres ski. The free transfer to the lifts took literally 3 minutes and saved a short uphill walk through the town in your ski gear. You could also arrange fro a pick up at the end of the day. The bar service was excellent, the lounge area is very chilled with a live singer every night and superb antipasti. Breakfast was great, you can pretty much ask for what you like. The view from breakfast is stunning.

Stayed in January 2022

Starter and main in the restaurant came without any vegetables - not even as a decoration - and the potatoes were cold. Maybe the cook already left for hos vacation

I stayed at the end of the season and experienced a very nice and attentive service. The breakfast was great with individual service to my place including stambled eggs, fresh orange juice and freshly brewed coffee. The spa was a unforgettable experience with five different baths all for me alone.

Stayed in September 2021

Accoustics of the rooms could be improved

Very Friendly staff - Stefano is a very qualified bartender/sommelier. Clean rooms with beautiful mountain view. Good parking.

Stayed in August 2021

The spa is extra cost and not included in the room rate. No menu for breakfast. Bathrooms seriously need refurbishments. Majority of staff were not very attentive. Service was extremely poor, with exception to the head waiter in the restaurant, along with Andrea also. Wi-Fi was intermittent, particularly on video work calls.

The black Labrador and Andrea who was fabulous and transporting us between lifts etc Location was brilliant

Stayed in March 2024

This is a hard review to write, and not one I would ever want to. But I feel it important to warn others. If I can avoid you having a similar experience, this is worthwhile. This was the worst experience I’ve ever had at a hotel. I’m a frequent traveller who is very happy in both fancy and humble hotels. This was a different experience. The room was tiny (smaller than photos), no privacy at all for guests. The spa cost extra, and smelt of urine. And - worst of all - I got bitten by bed bugs, causing a severe allergic reaction, then abused by the manager. Now, you might say bed bugs could be a one off. Perhaps. The issue was, when my partner and I raised this with staff, it wasn’t taken very seriously. There was barely an apology, except for the cleaning staff who was helpful and gave me some steroid cream to help. It was clear this happens a lot… When we asked for reasonable compensation - three days of our trip ruined by having to apply cream - the manager refused and got extremely abusive. He threatened us, and even tried to get us to sign a hastily written NDA (!) to not write a bad review. We refused, and did eventually reach an agreement with the hotel and Booking.com. But then, after we left, the manager backed out and repeated multiple lies about the trip. I could write more - and I suspect the hotel will reply to this review with another pack of lies. I’m just glad my rashes have now (finally) cleared up. But - all in all - this was an awful experience, one I wouldn’t wish on my worst enemy. The location is nice, but just go stay elsewhere where you have some privacy, it doesn’t smell of urine, and you won’t get bitten by bed bugs, or abused.

Stayed in January 2024

The only thing I would have liked to see was a menu at breakfast, whilst they had all sorts available and it was all delicious it would have been nice to see a menu to choose from.

Beautiful location, quiet and stunning views! The staff were amazing and could not do enough for us. They had a shuttle bus to the ski lifts which was amazing and there when ever we needed it. This was not advertised so a real bonus.

Stayed in February 2024

Nothing

We loved the bar area with the fire. A beautiful setting

Stayed in February 2024

Location fab, breakfast great , Celeste out waiter was very friendly .This hotel was super ,amazing mountain views.Staff were so lovely ,in particular Olga in reception & Celeste in the restaurant .cannot recommend this hotel enough ,will definitely return with our family.We had an amazing holiday.

Stayed in January 2023

They had a problem on Sunday morning breakfast. We waited so much to get a simple yogurt and our green tea. Staff was running around apparently without a goal. Probably they were not so experienced staff and they couldn't manage by themselves the tables. Maybe it was just a bad case, otherwise they need to organize better this service, maybe putting some breakfast staff in a well organized buffet, without giving up to the a la carte menu for eggs, fruit and some other stuff.

Hotel owners/managers were really kind and nice. All the staff too. The place is nice, very well designed and comfortable for our stay. They have a particular care for the pets in general and this is not so common elsewhere.

Stayed in July 2022